New Items January-March 2005

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1 New Items January-March 2005 These items represent the latest acquisitions at the State Library of Georgia and may be borrowed through OCLC ILL (OCLC symbol GSL) or PINES loans (PINES policy name STATELIB-L). Library of Congress subject headings are included for each title. Titles may be repeated in this list if they fall in more than one area. Alphabetical categories we have used in this list are: Building maintenance and construction page 1 Cataloging, classification and technical services page 2 Collection development page 2 Family, youth and children s services page 5 Friends groups and trustees page 7 General library science and related subjects page 7 The Internet, computers and library technology page 10 Libraries and communities page 11 Library directories, statistics and analysis page 13 Management and administration page 14 Professional development, education and staff training page 15 Programming page 16 Public relations and fundraising page 17 Reference services page 18 For the period covered in this report, no titles were added in the categories Censorship and legal issues and Resource sharing and interlibrary loan. Building maintenance and construction 690 D Directory of building and equipment grants. Loxahatchee, Fla. : Research Grant Guides Nonprofit organizations--united States--Finance--Directories. Grants-in-aid--United States--Directories. Charitable uses, trusts, and foundations--united States--Directories. Endowments--United States--Directories. OCLC # PINES tcn o

2 Cataloging, classification and technical services G The concise AACR2 : based on the AACR2 revision, 2004 update / prepared by Michael Gorman. Chicago, Ill. : American Library Association ; Ottawa : Canadian Library Association ; London : Chartered Institute of Library and Information Professionals, Descriptive cataloging--rules. OCLC # PINES tcn o B193 Preservation and conservation for libraries and archives / Nelly Balloffet and Jenny Hille ; Judith Reed, technical editor ; Jenny Hille, illustrator. Chicago : American Library Association, c2005. Library materials--conservation and restoration--handbooks, manuals, etc. Archival materials--conservation and restoration--handbooks, manuals, etc. Library materials--storage--handbooks, manuals, etc. Archival materials--storage--handbooks, manuals, etc. Paper--Preservation--Handbooks, manuals, etc. Books--Conservation and restoration--handbooks, manuals, etc. Library exhibits--handbooks, manuals, etc. Archives--Exhibitions--Handbooks, manuals, etc. OCLC # PINES tcn o Collection development G4781 Best books for children : preschool through grade 6. Supplement to the seventh edition / John T. Gillespie, Catherine Barr. Westport, Conn. : Libraries Unlimited, Children--Books and reading--united States. Children's literature--bibliography. Best books--united States. OCLC # PINES tcn o A535 Anatomy of wonder : a critical guide to science fiction / [edited by] Neil Barron. Westport, Conn. : Libraries Unlimited, c2004. Science fiction--bibliography. Science fiction--history and criticism. OCLC # PINES tcn o

3 D574 Digital resources and librarians : case studies in innovation, invention, and implementation / edited by Patricia O'Brien Libutti. Chicago, Ill. : Association of College and Research Libraries, Education--Digital libraries. Education--Computer network resources. Teaching--Computer network resources. Information literacy--study and teaching--case studies. Web-based instruction--case studies. Internet in education. OCLC # PINES tcn o C6973 Collection development policies : new directions for changing collections / Daniel C. Mack, editor. Binghamton, NY : Haworth Information Press, c2003. Collection development (Libraries) Collection development (Libraries)--Policy statements Academic libraries--collection development. OCLC # PINES tcn o R Reference collection development : a manual / Alice J. Perez, editor. Chicago, Ill. : Reference and User Services Association, American Library Association, (RUSA occasional papers ; no. 27) Collection development (Libraries)--Handbooks, manuals, etc. Reference services (Libraries) Libraries--Special collections--reference books. OCLC # PINES tcn o T4615 Popular series fiction for K-6 readers : a reading and selection guide / Rebecca L. Thomas and Catherine Barr. Westport, Conn. : Libraries Unlimited, c2004. (Children's and young adult literature reference series) Children's literature, American--Bibliography--Dictionaries. Children--United States--Books and reading--dictionaries. OCLC # PINES tcn o L6971 Library of Congress Hispanic and Portuguese collections : an illustrated guide. Washington, D.C. : Library of Congress : [Supt. of Docs., U.S. G.P.O., distributor], Library of Congress. Library resources--washington (D.C.) Spain--Library resources. Portugal--Library resources. Latin America--Library resources. 3

4 Spain--Colonies--Library resources. Portugal--Colonies--Library resources. OCLC # PINES tcn o C V.1 & V.2 Children's books in print. New York, R.R. Bowker Co. Children's literature--bibliography--periodicals. OCLC # PINES tcn o S Subject guide to Children's books in print. New Providence, N.J. : R.R. Bowker, c1996- Children's literature--bibliography--periodicals. OCLC # PINES tcn o M189 13TH ED Magazines for libraries. New York : Bowker, Periodicals--Directories. Periodical selection. Periodicals--Bibliography. OCLC # PINES tcn o P V.1 and P V.2 Publishers, distributors & wholesalers of the United States. New York : R.R. Bowker, c1981- Publishers and publishing--united States--Directories. Book industries and trade--united States--Directories. Book Industry--United States--Directory. Bookselling--United States--Directory. Publishing--United States--Directory. OCLC # PINES tcn o C The Continuum encyclopedia of children's literature / Bernice E. Cullinan and Diane G. Person, editors. New York : Continuum, Children's literature--encyclopedias. Children's literature--bio-bibliography--dictionaries. Children--Books and reading--encyclopedias. OCLC # PINES tcn o D3138 Defining print culture for youth : the cultural work of children's literature / edited by Anne Lundin and Wayne A. Wiegand. Westport, Conn. : Libraries Unlimited, c2003. Children's literature--history and criticism--congresses. 4

5 Children--Books and reading--congresses. OCLC # PINES tcn o A2582 African American literature : a guide to reading interests / edited by Alma Dawson and Connie Van Fleet. Westport, Conn. : Libraries Unlimited, c2004. (Genreflecting advisory series) American literature--african American authors--history and criticism--handbooks, manuals, etc. African Americans--Intellectual life--handbooks, manuals, etc. American literature--african American authors--bibliography. African Americans in literature--handbooks, manuals, etc. African Americans--Intellectual life--bibliography. African Americans in literature--bibliography. OCLC # PINES tcn o Family, youth and children s services G4781 Best books for children : preschool through grade 6. Supplement to the seventh edition / John T. Gillespie, Catherine Barr. Westport, Conn. : Libraries Unlimited, Children--Books and reading--united States. Children's literature--bibliography. Best books--united States. OCLC # PINES tcn o T4615 Popular series fiction for K-6 readers : a reading and selection guide / Rebecca L. Thomas and Catherine Barr. Westport, Conn. : Libraries Unlimited, c2004. (Children's and young adult literature reference series) Children's literature, American--Bibliography--Dictionaries. Children--United States--Books and reading--dictionaries. OCLC # PINES tcn o M1357 Twenty tellable tales : audience participation folktales for the beginning storyteller / by Margaret Read MacDonald ; illustrations by Roxane Murphy. Chicago : American Library Association, Elementary school libraries--activity programs. Storytelling. Tales. OCLC # PINES tcn o

6 E Excellence in library services to young adults : the nation's top programs / Young Adult Library Services Association ; Renee Vaillancourt McGrath, editor. Chicago, Ill. : American Library Association, Young adults' libraries--united States--Case studies. Libraries and teenagers--united States--Case studies. High school libraries--united States--Case studies. OCLC # PINES tcn o W6284 The whole school library handbook / edited by Blanche Woolls and David V. Loertscher. Chicago, Ill. : American Library Association, School libraries--united States--Handbooks, manuals, etc. OCLC # PINES tcn o C V.1 & V.2 Children's books in print. New York, R.R. Bowker Co. Children's literature--bibliography--periodicals. OCLC # PINES tcn o S Subject guide to Children's books in print. New Providence, N.J. : R.R. Bowker, c1996- Children's literature--bibliography--periodicals. OCLC # PINES tcn o S9555 Summer learning : research, policies, and programs / edited by Geoffrey D. Borman, Matthew Boulay. Mahwah, N.J. : Lawrence Erlbaum Associates, Summer schools--united States. OCLC # PINES tcn o F8931 One-person puppetry streamlined and simplified : with 38 folktale scripts / Yvonne Amar Frey. Chicago, Ill. : American Library Association, Puppet plays, American. Puppet theater. OCLC # PINES tcn o C The Continuum encyclopedia of children's literature / Bernice E. Cullinan and Diane G. Person, editors. New York : Continuum, Children's literature--encyclopedias. Children's literature--bio-bibliography--dictionaries. 6

7 Children--Books and reading--encyclopedias. OCLC # PINES tcn o D3138 Defining print culture for youth : the cultural work of children's literature / edited by Anne Lundin and Wayne A. Wiegand. Westport, Conn. : Libraries Unlimited, c2003. Children's literature--history and criticism--congresses. Children--Books and reading--congresses. OCLC # PINES tcn o Friends groups and trustees D6657 The essential friends of libraries : fast facts, forms, and tips / Sandy Dolnick. Chicago, Ill. : American Library Association, Friends of the library--united States--Handbooks, manuals, etc. OCLC # PINES tcn o R3231 Making our voices heard : Citizens speak out for libraries / Sally Gardner Reed and Beth Nawalinski of Friends of Libraries U.S.A. Philadelphia : FOLUSA, c2004. Friends of the library--united States. Library fund raising--united States--Case studies. Libraries and community--united States. OCLC # PINES tcn o M8211 The successful library trustee handbook / Mary Y. Moore, in consultation with Association for Library Trustees and Advocates. Chicago, Ill. : American Library Association, Library trustees--united States--Handbooks, manuals, etc. Public libraries--united States--Administration--Handbooks, manuals, etc. OCLC # PINES tcn o G3943 General library science and related subjects 7

8 Getting libraries the credit they deserve : a festschrift in honor of Marvin H. Scilken / [edited by] Loriene Roy, Antony Cherian. Lanham, Md. : Scarecrow Press, Scilken, Marvin H.--Career in library science. Library science--united States. Public libraries--united States. OCLC # PINES tcn o G6711 Our own selves : more meditations for librarians / Michael Gorman ; decorations by Emma Gorman. Chicago, Ill. : American Library Association, Library science--united States. OCLC # PINES tcn o M9356 Moving archives : the experiences of eleven archivists / edited by John Newman and Walter Jones. Lanham, Md. : Scarecrow Press, Archival moving--united States--Case studies. OCLC # PINES tcn o C 2002 COSLA membership directory. Lexington, KY : Chief Officers of State Library Agencies, State library agencies--united States--Directories. State library agencies--canada--directories. Library consultants--united States--Directories. Library consultants--canada--directories. OCLC # PINES tcn o C 2003 and C 2005 COSLA member directory : state library agencies, consultants & administrative staff / produced by the Chief Officers of State Library Agencies. Lexington, KY : Chief Officers of State Library Agencies, State library agencies--united States--Directories. State library agencies--canada--directories. Library consultants--united States--Directories. Library consultants--canada--directories. OCLC # PINES tcn o N424 Standards and assessment for academic libraries : a workbook / William Neal Nelson, Robert W. Fernekes. Chicago, Ill. : Association of College and Research Libraries, Academic libraries--standards--united States. Academic libraries--united States--Evaluation. 8

9 Academic libraries--united States--Administration. OCLC # PINES tcn o W6284 The whole school library handbook / edited by Blanche Woolls and David V. Loertscher. Chicago, Ill. : American Library Association, School libraries--united States--Handbooks, manuals, etc. OCLC # PINES tcn o U Government printing and binding regulations / published by the Joint Committee on Printing, U.S. Congress. Washington : U.S. G.P.O. : For sale by the Supt. of Docs., U.S. G.P.O., (S. pub. ; 101-9) Printing, Public--United States. Government publications--united States. OCLC # PINES tcn o U Guide to federal publishing : what every federal publisher should know about the publishing process. [Washington, D.C.? : U.S. G.P.O., 2001?] Government publications--united States--Handbooks, manuals, etc. Publishers and publishing--united States--Handbooks, manuals, etc. OCLC # PINES tcn o L4344 Leadership, higher education, and the information age : a new era for information technology and libraries / edited by Carrie E. Regenstein and Barbara I. Dewey. New York : Neal-Schuman Publishers, c2003. Education, Higher--Effect of technological innovations on--united States. Educational technology--united States--Planning. Information technology--united States--Planning. Computer-assisted instruction--united States--Planning. Academic libraries--automation--management. OCLC # PINES tcn o O38 Politics of knowledge : the commercialization of the university, the professions, and print culture / Richard Ohmann ; foreword by Janice Radway. Middletown, Conn. : Wesleyan University Press, c2003. Education, Higher--Political aspects--united States. Universities and colleges--united States--Sociological aspects. OCLC # PINES tcn o U

10 Word division : supplement to United States Government Printing Office Style manual. Washington, DC : U.S. G.P.O. : For sale by the Supt. of Docs., U.S. G.P.O., English language--syllabication. United States. Government Printing Office. GPO publication ; OCLC # PINES tcn o The Internet, computers and library technology G9854 An introduction to computer security : the NIST handbook / Barbara Guttman and Edward Roback. Gaithersburg, MD : U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, Computer security--united States. Computer networks--security measures--united States. OCLC # PINES tcn o P7123 Planning and evaluating library networked services and resources / edited by John Carlo Bertot and Denise M. Davis. Westport, Conn. : Libraries Unlimited, Library information networks. Libraries--Special collections--computer network resources. Electronic information resources--use studies. Library administration--decision making. Library planning. Library statistics. OCLC # PINES tcn o M4397 Technology planning : preparing and updating a library technology plan / Joseph R. Matthews. Westport, Conn. : Libraries Unlimited, Libraries--Automation--Planning. Libraries--Information technology--planning. Library planning. OCLC # PINES tcn o B8111 Internet power searching : the advanced manual / Phil Bradley. New York : Neal-Schuman Publishers, c2002. (Neal-Schuman netguide series) Internet searching. OCLC # PINES tcn o

11 D574 Digital resources and librarians : case studies in innovation, invention, and implementation / edited by Patricia O'Brien Libutti. Chicago, Ill. : Association of College and Research Libraries, Education--Digital libraries. Education--Computer network resources. Teaching--Computer network resources. Information literacy--study and teaching--case studies. Web-based instruction--case studies. Internet in education. OCLC # PINES tcn o I47 Managing information technology : a handbook for systems librarians / Patricia Ingersoll and John Culshaw. Westport, Conn. : Libraries Unlimited, c2004. (Libraries Unlimited library management collection) Academic libraries--automation--management. Systems librarians--handbooks, manuals, etc. Academic libraries--administration--handbooks, manuals, etc. Academic libraries--technological innovations. OCLC # PINES tcn o M9137 Virtual inequality : beyond the digital divide / Karen Mossberger, Caroline J. Tolbert, Mary Stansbury. Washington, D.C. : Georgetown University Press, c2003. (American governance and public policy) Digital divide. Electronic data processing--moral and ethical aspects. Computers--Moral and ethical aspects. OCLC # PINES tcn o L4344 Leadership, higher education, and the information age : a new era for information technology and libraries / edited by Carrie E. Regenstein and Barbara I. Dewey. New York : Neal-Schuman Publishers, c2003. Education, Higher--Effect of technological innovations on--united States. Educational technology--united States--Planning. Information technology--united States--Planning. Computer-assisted instruction--united States--Planning. Academic libraries--automation--management. OCLC # PINES tcn o Libraries and communities 11

12 021.7 W899 Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. Chicago, Ill. : American Library Association, Public services (Libraries) Libraries--Space utilization--social aspects. Libraries--Marketing. Libraries--Public relations. OCLC # PINES tcn o D9652 How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. Chicago, Ill. : American Library Association, Libraries--Evaluation. Libraries--United States--Evaluation. Public services (Libraries)--Evaluation. Public services (Libraries)--United States--Evaluation. Public libraries--united States--Evaluation--Case studies. Libraries and community--united States. OCLC # PINES tcn o L6971 Libraries without walls 5 : the distributed delivery of library and information / edited by Peter Brophy, Shelagh Fisher and Jenny Craven. London : Facet, Library outreach programs--great Britain--Congresses. External use of libraries--great Britain--Congresses. Libraries and adult education--congresses. Libraries and distance education--congresses. OCLC # PINES tcn o N National Book Festival / the Library of Congress & Laura Bush. [Washington, D.C.] : s.n., 2003] National Book Festival (U.S.) (3rd : 2003 : Washington, D.C.) Book industries and trade--united States--Congresses. Books and reading--united States--Congresses. Festivals--Washington (D.C.) OCLC # PINES tcn o M9137 Virtual inequality : beyond the digital divide / Karen Mossberger, Caroline J. Tolbert, Mary Stansbury. Washington, D.C. : Georgetown University Press, c2003. (American governance and public policy) Digital divide. Electronic data processing--moral and ethical aspects. Computers--Moral and ethical aspects. 12

13 OCLC # PINES tcn o Library directories, statistics and analysis 027 D9652 How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. Chicago, Ill. : American Library Association, Libraries--Evaluation. Libraries--United States--Evaluation. Public services (Libraries)--Evaluation. Public services (Libraries)--United States--Evaluation. Public libraries--united States--Evaluation--Case studies. Libraries and community--united States. OCLC # PINES tcn o C 2002 COSLA membership directory. Lexington, KY : Chief Officers of State Library Agencies, State library agencies--united States--Directories. State library agencies--canada--directories. Library consultants--united States--Directories. Library consultants--canada--directories. OCLC # PINES tcn o C 2003 and C 2005 COSLA member directory : state library agencies, consultants & administrative staff / produced by the Chief Officers of State Library Agencies. Lexington, KY : Chief Officers of State Library Agencies, State library agencies--united States--Directories. State library agencies--canada--directories. Library consultants--united States--Directories. Library consultants--canada--directories. OCLC # PINES tcn o E Excellence in library services to young adults : the nation's top programs / Young Adult Library Services Association ; Renee Vaillancourt McGrath, editor. Chicago, Ill. : American Library Association, Young adults' libraries--united States--Case studies. Libraries and teenagers--united States--Case studies. High school libraries--united States--Case studies. OCLC # PINES tcn o

14 Management and administration W899 Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. Chicago, Ill. : American Library Association, Public services (Libraries) Libraries--Space utilization--social aspects. Libraries--Marketing. Libraries--Public relations. OCLC # PINES tcn o G455 Fundamentals of library supervision / Joan Giesecke and Beth McNeil. Chicago, Ill. : American Library Association, (ALA fundamentals series) Library personnel management--united States. Supervision of employees. OCLC # PINES tcn o B893 The public library manager's forms, policies, and procedures handbook with CD-ROM / Rebecca Brumley. New York : Neal-Schuman Publishers, c2004. Public libraries--rules and practice. Public libraries--forms. Library rules and regulations--united States--Case studies. Library rules and regulations--canada--case studies. OCLC # PINES tcn o G8246 Exemplary public libraries : lessons in leadership, management, and service / Joy M. Greiner : foreword by Bernadette R. Storck. Westport, Conn. : Libraries Unlimited, (Libraries Unlimited library management collection) Public libraries--united States--Case studies. Public libraries--great Britain--Case studies. OCLC # PINES tcn o G3525 Public library initiatives : State of Georgia FY 2000 recommendations / submitted by Department of Technical & Adult Education, Office of Public Library Services, Administrative Services Work Group; OPLS Staff : Tom Ploeg, Robert Hernandez, Deborah Scott. [Atlanta, Ga.] : Department of Technical & Adult Education, Office of Public [Library] Services, Administrative Services Work Group, [1998] Public libraries--georgia. 14

15 Library planning--georgia. Library finance--georgia. OCLC # PINES tcn o U Addressing and resolving poor performance : a guide for supervisors. [Washington, D.C.?] : U.S. Office of Personnel Management, Office of Workforce Relations, [1998] Employees--Rating of--united States--Handbooks, manuals, etc. OCLC # PINES tcn o U A handbook for measuring employee performance : aligning employee performance plans with organizational goals. [Washington, D.C.] : U.S. Office of Personnel Management, Workforce Compensation and Performance Service, Performance Management and Incentive Awards Division : For sale by the Supt. of Docs., U.S. G.P.O., [2001] Employees--Rating of--united States--Handbooks, manuals, etc. OCLC # PINES tcn o M2662 Managing consumer complaints : responsive business approaches to consumer needs. Washington, D.C. : U.S. Dept. of Commerce, Office of Consumer Affairs, Consumer complaints--handbooks, manuals, etc. Customer relations--handbooks, manuals, etc. OCLC # PINES tcn o Professional development, education and staff training M912 Transitioning from librarian to middle manager / Pixey Anne Mosley. Westport, Conn. : Libraries Unlimited, Library administrators. Library science--vocational guidance. Librarians--Job descriptions. Middle managers. OCLC # PINES tcn o G455 Fundamentals of library supervision / Joan Giesecke and Beth McNeil. Chicago, Ill. : American Library Association, (ALA fundamentals series) 15

16 Library personnel management--united States. Supervision of employees. OCLC # PINES tcn o G573 The first-time trainer : a step-by-step quick guide for managers, supervisors, and new training professionals / Tom W. Goad. New York : AMACOM, c1997. Employees--Training of. Training. OCLC # PINES tcn o M6815 The trainer's handbook : the AMA guide to effective training / Garry Mitchell. New York : AMACOM, c1998. Employees--Training of. OCLC # PINES tcn o Programming M1357 Twenty tellable tales : audience participation folktales for the beginning storyteller / by Margaret Read MacDonald ; illustrations by Roxane Murphy. Chicago : American Library Association, Elementary school libraries--activity programs. Storytelling. Tales. OCLC # PINES tcn o F8931 One-person puppetry streamlined and simplified : with 38 folktale scripts / Yvonne Amar Frey. Chicago, Ill. : American Library Association, Puppet plays, American. Puppet theater. OCLC # PINES tcn o Public relations and fundraising D 5TH ED Directory of computer and high technology grants. Loxahatchee, Fla. : Research Grant Guides, c1991- Fund raising--united States--Data processing--periodicals. 16

17 Computers--Purchasing--Periodicals. Nonprofit organizations--united States--Data processing--periodicals. OCLC # PINES tcn o R3231 Making our voices heard : Citizens speak out for libraries / Sally Gardner Reed and Beth Nawalinski of Friends of Libraries U.S.A. Philadelphia : FOLUSA, c2004. Friends of the library--united States. Library fund raising--united States--Case studies. Libraries and community--united States. OCLC # PINES tcn o W2358 Library marketing that works / Suzanne Walters. New York : Neal-Schuman Publishers, c2004. Libraries--Public relations--handbooks, manuals, etc. Libraries--Marketing--Handbooks, manuals, etc. OCLC # PINES tcn o W899 Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. Chicago, Ill. : American Library Association, Public services (Libraries) Libraries--Space utilization--social aspects. Libraries--Marketing. Libraries--Public relations. OCLC # PINES tcn o D 2002 Directory of program grants. Loxahatchee, Fla. : Research Grant Guides, c1999- Endowments--United States--Directories. Nonprofit organizations--united States--Finance--Directories. OCLC # PINES tcn o D Directory of grants for organizations serving people with disabilities. Loxahatchee, Fla. : Research Grant Guides, c1993- People with disabilities--services for--united States--Finance--Directories. Federal aid to services for people with disabilities--united States--Directories. Economic assistance, Domestic--United States--Directories. Fund raising--united States--Directories. Endowments--United States--Directories. 17

18 OCLC # PINES tcn o Reference services P Basic research methods for librarians / Ronald R. Powell and Lynn Silipigni Connaway. Westport, Conn. : Libraries Unlimited, (Library and information science text series) Library science--research--methodology. OCLC # PINES tcn o B8111 Internet power searching : the advanced manual / Phil Bradley. New York : Neal-Schuman Publishers, c2002. (Neal-Schuman netguide series) Internet searching. OCLC # PINES tcn o D574 Digital resources and librarians : case studies in innovation, invention, and implementation / edited by Patricia O'Brien Libutti. Chicago, Ill. : Association of College and Research Libraries, Education--Digital libraries. Education--Computer network resources. Teaching--Computer network resources. Information literacy--study and teaching--case studies. Web-based instruction--case studies. Internet in education. OCLC # PINES tcn o R Reference collection development : a manual / Alice J. Perez, editor. Chicago, Ill. : Reference and User Services Association, American Library Association, (RUSA occasional papers ; no. 27) Collection development (Libraries)--Handbooks, manuals, etc. Reference services (Libraries) Libraries--Special collections--reference books. OCLC # PINES tcn o OCT 1-4 through 2004 DEC 1-8 The Atlanta journal-constitution [microform]. Atlanta, GA : Atlanta Newspapers, Atlanta (Ga.)--Newspapers. Fulton County (Ga.)--Newspapers. 18

19 OCLC # PINES tcn o

Steps in the Reference Interview p. 53 Opening the Interview p. 53 Negotiating the Question p. 54 The Search Process p. 57 Communicating the

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