COMMUNICATION STYLES, TYPES AND CONFLICT RESOLUTION

Transcription

1 Unit #2: F.A.M.I.L.Y. COMMUNICATION STYLES, TYPES AND CONFLICT RESOLUTION Essential Question: What are positive ways to communicate and how can they help me resolve problems? Learning Outcome: I will be able to demonstrate positive and appropriate communication skills.

2 Styles of Communication How do you communicate... Child- like? Parent- like? Adult- like?

3 CHILD- LIKE 1. Whining 6. Interrupting 2. Throwing Tantrums 7. Name Calling 3. Not Listening 8. Topping 4. Yelling (Verbal Abuse) 5. Giving Self- Serving Orders

4 Parent- Like 1. Giving Instructions 2. Directing 3. Punishing 4. Demanding 5. Ordering

5 Adult- Like 1. Remains Calm 6. Respects Feelings 2. Trusts Others 7. Wants a win- win 3. Controls Emotion 4. Open, Two- way Communication 5. Takes Responsibility for Actions

6 Communication Types There are also types of communication that are best understood through the use of a hammer... SHANK = Non- verbal Communication (The force behind communication.) HEAD = Constructive Communication (Builds and helps put things together.) CLAW = Destructive Communication (Destroys and tears down.) HANDLE = We are in control as to which way it swings...to build or to destroy relationships. (The decision maker.)

7 Communication Types Constructive = meaningful/leads to understanding Positive/Encouraging Words Asking Questions Using Tact Speaking with Respect Using I Messages!!!!!!!!!!!!!! Being a Good Listener Being Honest

8 Communication Types Destructive = hurts /discourages understanding Insults, Harassing, Teasing and Name Calling Swearing Threatening Sarcasm Using You Messages Interrupting or Dominating the Conversation

9 Communication Types Destructive vs. Constructive They are not weighted evenly when it comes to the impact of their use! The 7-up Challenge...

10 Communication Types Non-Verbal = It is positive as long as the verbal message matches what your body language is doing. When it doesn t, you enter the destructive zone of communication. To Remember: What you do speaks so loud I cannot hear what you say. - - Ralph Waldo Emerson Example: T.O.R.T.U.R.E.

11 T.O.R.T.U.R.E Jeremiah Denton was a ranking U.S. prisoner of war in Vietnam. During that time, the government of North Vietnam released a video of some prisoners and Denton was one of them. The prisoners were giving their confessions saying, I ve been treated fairly, They aren t doing anything wrong to me, I wish we Americans weren t in this war, and other anti- American things. All the while Denton was speaking on the tape, he was blinking his eyes. A CIA agent watching the film clip noticed the blinking and studied reruns of the tape. He realized that Denton was blinking out the word torture in Morse Code the whole time he was confessing. Some might think that Denton compromised his own integrity by even confessing, but Denton saw a solution to what some might believe to be inescapable dilemma. By using body language, blinking his eyes, he gave the real message even though his verbal words were sending a false message. This supports how powerful he knew BODY LANGUAGE to be. He put his life at risk to send the correct message. If his captors had caught on, they probably would have killed him.