Cable Headend Infrastructure Market Opportunities, Strategies, and Forecasts, 2005 to Cable Headend Infrastructure. Picture by Susie Eustis
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1 Cable Headend Infrastructure Market Opportunities, Strategies, and Forecasts, 2005 to 2011 Cable Headend Infrastructure Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts
2 CHECK OUT THESE KEY TOPICS CABLE HEADEND INFRASTRUCTURE MARKET SHARES CABLE HEADEND INFRASTRUCTURE MARKET FORECASTS Cable Headend Infrastructure Market Driving Forces Cable Industry Strategy Overview Growth In Enhanced Broadband Services Solutions Strategy DEPLOYING NEW TECHNOLOGIES CABLE INDUSTRY SATELLITE OPERATORS MAINTAINING THE SIGNAL IN IT S DIGITAL FORM RECEIVERS FREQUENCY STACKING COMBINING DWDM AND FREQUENCY STACKING SYSTEMS CABLE INFRASTRUCTURE REGULATORY MATTERS COMPETITION AND DEREGULATION BUNDLED VOICE AND DATA COMMUNICATION OPPORTUNITY ABOUNDS OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts
3 Cable Headend Infrastructure Market Opportunities, Market Forecasts, and Market Strategies, The cable industry has evolved from a primarily one way broadcast mode to a two way Internet based services network. The capability to broadcast, complemented by communications capability provides for a far more interesting infrastructure. The digital headend is the brain of broadband technology. It is the collection point for the applications required to deliver advanced services such as video-on-demand, interactive television, high-speed Internet access, and telephony. Customers pay for cable infrastructure. People that want services and pay for them, drive demand for network infrastructure and equipment. Demand for products depends on capital spending by providers of cable services, satellite services, and other communications services for constructing, rebuilding or upgrading their communications systems. Demand for broadband access has increased in response to the growth of the Internet. Broadband supports widespread use of the World Wide Web for communicating and accessing information. Rapid growth in the number of Internet users and the demand for high-speed, high-volume interactive services has created opportunity for cable companies to expand the usefulness of the cable communication networks. High-speed Internet access is available at home primarily through cable network infrastructure. Continuing consolidation within the cable industry worldwide means a small number of operators own a majority of cable television systems and account for a significant portion of the capital spending made by cable television system operators. The headend of a television video signal distribution system is the core of the cable system infrastructure. The headend is the central location where the multi-channel signal is initially received, converted, and allocated to specific channels for analog distribution. Signals are transmitted in encrypted form or digitized and compressed form. Cable headend markets at $2.9 billion in 2005 are anticipated to reach $10.3 billion by Market growth is fueled by worldwide demand for headend equipment worldwide. The demand for broadband can be met by cable infrastructure.
4 Companies Profiled Market Leaders Motorola Cisco / Scientific Atlanta Harmonic Market Participants Blonder Tongue LG Electronics Pico Macom (Steren Electronics) C-Cor Solutions Narad Networks
5 Cable Headend Infrastructure Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE 264TH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, TELEPHONE EQUIPMENT, HEALTH EQUIPMENT, AND ENERGY. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. WE ESTABLISH ACCURATE MARKET FORECASTS BASED ON ECONOMIC AND MARKET CONDITIONS AS A BASE. USE INPUT/OUTPUT RATIOS, FLOW CHARTS, AND OTHER ECONOMIC METHODS TO QUANTIFY DATA. USE IN-HOUSE ANALYSTS WHO MEET STRINGENT QUALITY STANDARDS. INTERVIEWING KEY INDUSTRY PARTICIPANTS, EXPERTS AND END-USERS. OUR RESEARCH INCLUDES ACCESS TO LARGE PROPRIETARY DATABASES. LITERATURE SEARCH INCLUDES ANALYSIS OF TRADE PUBLICATIONS, GOVERNMENT REPORTS, AND CORPORATE LITERATURE. YOU MUST HAVE THIS STUDY
6 Cable Headend Infrastructure Market Opportunities, Strategies, and Forecasts, 2005 to 2011 Table of Contents CABLE HEADEND INFRASTRUCTURE EXECUTIVE SUMMARY CABLE HEADEND INFRASTRUCTURE EXECUTIVE SUMMARY Cable Infrastructure Industry Market Driving Forces Cable Infrastructure Market Driving Forces Demand For Broadband Access Cable Headend Market Shares Cable Infrastructure Headend Market Forecasts ES-1 ES-1 ES-2 ES-4 ES-4 ES-7 CABLE HEADEND INFRASTRUCTURE MARKET DEFINITION AND MARKET DYNAMICS 1. CABLE HEADEND INFRASTRUCTURE MARKET DEFINITION AND MARKET DYNAMICS Growth In Enhanced Broadband Services United States Cable Operator Cable Infrastructure Investment Growing Demand for Triple Play Services Video, Voice, and Data Cable Operator Advanced Network Technologies Cable Operator Software Solutions Cable Operators Developing Strategies to Offer Commercial Services Competition Between Cable Operators and Telephone Companies Increasing Digital Video Recorders are Impacting Advertising Business Improved Conditions for Many Large Cable Operators Cable Industry Strategy Overview Solutions Strategy Software Solutions Enhance Network Service and Management Leveraging Worldwide Installed Base of Network Products Increasing International Sales 1-13 CABLE HEADEND INFRASTRUCTURE MARKET SHARES AND MARKET FORECASTS 2. CABLE HEADEND INFRASTRUCTURE MARKET SHARES AND MARKET FORECASTS Cable Infrastructure Industry Market Driving Forces Cable Services Network Solution Functions Demand For Broadband Access Cable Infrastructure Market Driving Forces Headend Of A Television Signal Distribution System Headend Market Shares Motorola Broadband Communications Cisco / Scientific Atlanta Headend Cable Infrastructure Products Cisco Networking Solutions for Cable Operators Cisco Converged Cable Infrastructure Harmonic Cable Infrastructure Optical Networking C-Cor Interoperable And Modular Cable Infrastructure Access And Transport Blonder Tongue Headend Products Headend Software Ad Insertion and Middleware Market Shares 2-18
7 2.3.1 C-Cor HFC Headend Software Cable Infrastructure Headend Market Forecasts Cable Headend Equipment Market Segments Cable Headend Ad Insertion and Software Middleware Infrastructure Market Segments Cable Headend Market Segments Cost Per Mile Of Installing Cable Infrastructure Cable Infrastructure DWDM Headend Market Forecasts Cisco DWDM Harmonic DWDM High Speed Digital Transport C-COR Intelligent Packet Transport (MPS) Cable Infrastructure Headend Installed Base Cable Infrastructure Market Participants Cable Infrastructure Regional Analysis Motorola Regional Analysis Scientific Atlanta Regional Analysis Harmonic Regional Analysis Deploying New Technologies Headend Cable Distribution And Drop Network Internet Protocol IP Technology, Voice Over IP Cable Industry Digital Cable Infrastructure Industry Cable Operators Competition To Cable Satellite Operators Direct Broadcast Satellite Private Cable Broadcast Television Telcos / DSL Telephone Company Cable Market Entry Utility Company Entry MMDS Fixed Wireless Bundled Voice And Data Communication 2-68 CABLE HEADEND INFRASTRUCTURE PRODUCT DESCRIPTION 3. CABLE HEADEND INFRASTRUCTURE SOFTWARE PRODUCT DESCRIPTION Cable Infrastructure Headend and Distribution Motorola Broadband Communications Motorola Digital Cable Headend Products Motorola RADD Remote Addressable DANIS/DLS Motorola DAC 6000 Headend Motorola Key List Server KLS Motorola SmartStream Motorola SmartStream Interactive Digital Cable System Scientific Atlanta Headend Cable Infrastructure Products Scientific Atlanta Network Infrastructure Products Scientific Atlanta Explorer Headend Systems Scientific Atlanta Continuum Scientific Atlanta Digital Content Manager (DCM) Scientific Atlanta Transport and Access Products 3-33
8 3.2.6 Scientific Atlanta Commercial Communications Products Scientific Atlanta Chassis For Smaller Sites Or Drop Hubs Digital Transport Scientific Atlanta Prisma Switched Network Description Cisco Systems Cable Infrastructure Cisco ubr10012 Universal Broadband Router Cisco ubr7200 Series Universal Broadband Routers Cisco ubr7100 Series Universal Broadband Routers Cisco ubr7114 Universal Broadband Router Cisco ubr7114e Universal Broadband Router Cisco ubr7111 Universal Broadband Router Cisco ubr7111e Universal Broadband Router Cisco Broadband Access Center Cisco Broadband Access Center for Cable Cisco Broadband Configurator Cisco Broadband Operating System Cisco Broadband Troubleshooter Cisco Building Broadband Service Manager Cisco Building Broadband Service Manager Version Cisco Cable Diagnostic Manager Cisco Cable Manager CiscoWorks Resource Manager Essentials CiscoWorks Resource Manager Essentials Cisco CNS Address and Name Registrar Cisco CNS Network Registrar Cisco Info Center Cisco VPN Solution Center Cisco RF Switches Cisco Service Control Application for Broadband Cisco SCE 2000 Series Service Control Engine Cisco SCE 1000 Series Service Control Engine Harmonic Optical Networking Harmonic HFC Access Network Harmonic DWDM High Speed Digital Transport Harmonic GIGALight Harmonic Metro Network Commercial Services Harmonic Fiber to the Premises (FTTP) Harmonic MetroLink Harmonic PWRBlazer Harmonic InterSect Harmonic FLXLink C-Cor Interoperable And Modular Cable Infrastructure Access And Transport C-COR Intelligent Packet Transport (MPS) C-COR Advanced Optical Networking (PLEXiS) C-Cor Video Transport C-Cor CHP Max5000TM HFC Headend Equipment C-Cor Nodes C-Cor Opti Max C-Cor Opti Max C-Cor Opti Max C-Cor Opti Max C-Cor Opti Max Blonder Tongue 3-68
9 3.6.1 Blonder Tongue Analog Video Headend Products Blonder Tongue High-Speed Data Products Blonder Tongue Telephony Products Blonder Tongue Microwave Parabolic Antennae Products Blonder Tongue Fiber Products Blonder Tongue Distribution Products Blonder Tongue Addressable Subscriber And Interdiction Products Blonder Tongue Test Products Narad Networks Narad Broadband Access Network Hardware Narad Service Delivery Platform Software Narad Broadband Access Network (NBAN) Narad NBAN Elements Narad Optical Network Distribution Switch (Passive) Narad Diplex Filter Narad Access Switch Narad Broadband Interface Unit Narad Service Delivery Platform (NSDP) 3-90 CABLE HEADEND INFRASTRUCTURE TECHNOLOGY 4. CABLE HEADEND INFRASTRUCTURE TECHNOLOGY Maintaining The Signal In Its Digital Form Bringing Together Headend Consolidation and High-Speed Data Traffic in HFC Network Symmetric Architecture CATV Digital Signals Sent Over DWDM Transmitters RF Content Chirping (FM Efficiency) Converts Amplitude Changes External Modulators Receivers Generic DWDM Network DWDM Applications DWDM Sources Frequency Stacking Upconverter Transmitter Receiver Downconverter Combining DWDM And Frequency Stacking Systems Temperature Stability Of The DWDM Components Cable Infrastructure Regulatory Matters Phase-Out Of Integrated Set-Top Boxes Downloadable Security Solution Regulatory Issues Affect The Competitive Environment FCC Plug And Play Rules Private Cable Environmental Regulations Competition And Deregulation Growth And Competition In Foreign Communications Markets 4-24 CABLE HEADEND INFRASTRUCTURE COMPANY PROFILES 5. CABLE HEADEND INFRASTRUCTURE COMPANY PROFILES 5-1
10 5.1 Blonder Tongue Blonder Tongue Customers Blonder Tongue Regional Market Participation Blonder Tongue Laboratories Blonder Tongue Laboratories Revenue Blonder Tongue Laboratories Strategy Blonder Tongue Revenue 2005 Third Quarter C-Cor Solutions C-Cor Solutions Customers C-Cor Acquisitions C-Cor Acquisition Stargus C-Cor Comprehensive Network Transport Product Line C-Cor Leveraging Extensive Installed Base of Network Products Worldwide C-Cor Increasing International Sales C-Cor Product Stages Of Development Positioning C-Cor Access & Transport C-Cor Revenue For First Quarter Of Fiscal Year C-Cor Business Units C-Cor Market-Focused Business Solutions C-Cor Fourth Quarter And Fiscal Year 2005 Revenue Cisco Systems Cisco IP Communications Cisco Systems Agreement to Acquire Scientific-Atlanta Cisco Systems Positions As Video Key Strategic Application Cisco Systems Second Quarter Fiscal Year 2005 Revenue Cisco IP Communications Cisco / Linksys Cisco / Linksys Broadband and Wireless Networking Cisco Systems Culture Cisco / Scientific Atlanta Scientific Atlanta Sales Scientific Atlanta Subscriber Product Sales Scientific Atlanta Cable Modem Sales Scientific Atlanta Transmission Product Sales Scientific Atlanta International Sales Scientific Atlanta Large Customer Sales Scientific Atlanta Significant Suppliers Harmonic Harmonic DWDM Forward and Return Systems Harmonic Headend Consolidation Harmonic Supports On-Demand Closer to Reality Harmonic Switched Broadcast Increases Value and Saves Bandwidth Harmonic Enables Pay-as-you-Grow Scalability Harmonic HD Delivers Viewer Experience Harmonic Digital Video Solutions for Broadcast and Narrowcast Services Harmonic Ethernet Enables a New Class of Mass-Market Services (FTTX) Harmonic Practical Solutions for Broadband Services Harmonic / Broadcast Technology Limited Harmonic Revenue Net Sales Harmonic Segment Net Sales In The Third Quarter And First Nine Months Of Harmonic Geographic Sales Harmonic Customers 5-64
11 Harmonic Customer Base In North America: Asia/Pacific: In Europe: Harmonic Net sales Harmonic Third Quarter 2005 Revenue Harmonic Net sales LG Electronics Motorola Motorola Connected Home Solutions Segment Motorola Government and Enterprise Mobility Solutions Motorola Mobile Devices Motorola Networks Motorola Revenue Third-Quarter Sales Motorola Government and Enterprise Mobility Solutions Segment Motorola Revenue Motorola Sales by Region Motorola Revenue Motorola 2005 Change in Organizational Structure Motorola Customers Motorola Competition Narad Networks Pico Macom (Steren Electronics) Pico Macom Products 5-101
12 List of Tables and Figures CABLE HEADEND INFRASTRUCTURE EXECUTIVE SUMMARY Table ES-1 Cable Infrastructure Market Driving Forces Figure ES-2 Worldwide Cable Headend Infrastructure Market Shares, First Three Quarters, 2005 Figure ES-3 Worldwide Cable Infrastructure Headend Equipment Market Forecasts, ES-3 ES-6 ES-8 CABLE HEADEND INFRASTRUCTURE MARKET DEFINITION AND MARKET DYNAMICS Table Enhanced Cable Industry Broadband Services Table Cable Operator Continued Investment Table Cable Industry Issues Table Cable Provider Functions Table Cable Industry Software Solutions Table Cable Industry Software Central Issues CABLE HEADEND INFRASTRUCTURE MARKET SHARES AND MARKET FORECASTS Table Cable Services Network Solution Functions Table Cable Infrastructure Market Driving Forces Figure Worldwide Cable Headend Infrastructure Market Shares, First Three Quarters 2005 Table Worldwide Cable Infrastructure Headend Shipments Market Shares, Dollars, 2004 and First Three Quarters 2005 Figure Cisco Converged Cable Operator Network Architecture Figure Worldwide Cable Infrastructure Ad Insertion and Middleware Software Market Shares, First Three Quarters 2005 Table Worldwide Cable Infrastructure Ad Insertion and Middleware Software Shipments Market Shares, Dollars, 2004 and First Three Quarters 2005 Figure Worldwide Cable Infrastructure Headend Equipment Market Forecasts, Table Worldwide Cable Infrastructure Headend Equipment and Software Market Forecasts, Figure Worldwide Cable Infrastructure Headend Equipment and Software Market Forecasts,
13 Figure Worldwide Cable Infrastructure Headend Ad Insertion and Middleware Software Market Forecasts, Table Worldwide Cable Infrastructure Headend Equipment Segment Market Forecasts, Table Cable Headend Categories: Table Worldwide Dense Wavelength Division Multiplexing Cable Headend Infrastructure Market Forecasts, Table Cable Services Network Solution Technologies Figure Cisco Optical Infrastructure Options Table Worldwide Cable Infrastructure Headend Installed Base Market Forecasts, Units and Dollars, Table Selected Cable Infrastructure Market Participants Table Top Cable Service Providers, 2005 Table Top Cable Systems Table Number of Subscribers Top 20 Cable Networks In the United States, Late 2005 Table Cable Industry Metrics Table Worldwide Cable Infrastructure Headend Equipment Regional Market Forecasts, Dollars, Table Worldwide Cable Infrastructure Headend Equipment Regional Market Forecasts, Percent, Table Cable Infrastructure Broadband System Segments Table Headend Components Table Headend Infrastructure Modifications Table Headend Infrastructure Issues Table Headend Test Equipment CABLE HEADEND INFRASTRUCTURE PRODUCT DESCRIPTION Table Motorola Broadband Communications Product Set Table Motorola Cable Industry Solutions Table Motorola Digital Cable Headend Products Table Motorola RADD Product Features
14 Table Motorola RADD Product Functions: Figure Motorola RADD Headend Multi System Table Motorola Digital Addressable Controller DAC 6000 Headend Features Table Motorola Digital Addressable Control System DAC Hardware Platform Features Figure Motorola Logical Headend Table Motorola SmartStream Product Set Figure Motorola SmartStream Interactive Digiral Cable Table Motorola SmartStream Interactive Digital Cable System Products Table Scientific Atlanta network infrastructure products categories Table Scientific Atlanta Network Infrastructure Encoding Capabilities Table Scientific Atlanta Digital Media Technology Product Capabilities Table Scientific Atlanta Digital Media Technology Services Delivery Capabilities Table Scientific Atlanta Chassis For Smaller Sites Or Drop Hubs Prisma GbE boards Features Table Scientific Atlanta Prisma Switched Network Features Table Harmonic FLXLink Groups Of Product Solutions Table C-Cor DV6000 Video Transport Product Family Table Blonder Tongue Products Table Blonder Tongue Analog Video Headend Products Table Blonder Tongue MegaPort High-Speed Data Products Table Blonder Tongue Telephony Product features Table NBAN hardware elements that reside on the HFC network Table Narad NSDP integrated software modules Table Narad NBAN Elements CABLE HEADEND INFRASTRUCTURE TECHNOLOGY Table FCC Plug And Play Rules Impact
15 CABLE HEADEND INFRASTRUCTURE COMPANY PROFILES Table C-Cor Network Transport Product Line Table C-Cor Network Transport Product Line Target Market Table C-COR Business Units Table C-Cor Business Unit Positioning Table C-Cor Solutions Table Cisco IT Services Management Process Approach to communications layers Table Cisco / Linksys Business Use Of Products To Enhance Productivity Figure Motorola Government And Enterprise Mobility Segments Figure Motorola Sales, Figure Motorola Revenue per Employee, Table Pico Macom Segments Targeted
16 ABOUT THE COMPANY WINTERGREEN RESEARCH, HAS A UNIQUE RESEARCH STRATEGY THAT RELATES TO IDENTIFYING MARKET TRENDS THROUGH READING AND INTERVIEWING OPINION LEADERS. BY READING THE ELECTRONIC EQUIVALENT OF 40 FEET OF PAPER, WINTERGREEN RESEARCH SENIOR ANALYSTS CAN LEARN A LOT MORE ABOUT MARKETS, A LOT FASTER THAN CAN BE LEARNED THROUGH EXPENSIVE SURVEYS AND FOCUS GROUPS. THINKING ABOUT MARKET TRENDS IS A HIGH PRIORITY AT WINTERGREEN RESEARCH. AS WITH ALL RESEARCH, THE VALUE PROPOSITION FOR COMPETITIVE ANALYSIS COMES FROM INTELLECTUAL INPUT. IT IS A LUXURY REALLY, AVAILABLE TO ONLY A VERY FEW PEOPLE, TO BE ABLE TO GATHER INFORMATION, LOTS OF INFORMATION FROM READING MASSIVE AMOUNTS OF CONTENT, AND THEN TRYING TO MAKE SENSE OF THAT CONTENT. THE ABILITY TO THINK ABOUT MARKET TRENDS IS ENHANCED BY DOING IT OVER AND OVER FOR MANY DIFFERENT MARKETS. THAT IS WHAT WINTERGREEN RESEARCH IS ALL ABOUT: READING AND THINKING IS AN ESSENTIAL ASP ECT OF COMPETITIVE ANALYSIS. TALKING TO OPINION LEADERS IS THE THIRD ESSENTIAL ASPECT OF PRODUCING GOOD, RELIABLE DATA. WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, INTERNET AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS.
17 ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.
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