Production Tech Pack

Transcription

1 Production Tech Pack 1

2 Welcome to the Allen Event Center! The Allen Event Center, located in Allen, Texas, began operation in November This $52.6-million state-of-the-art facility has multiple use capability and will potentially host anything from concerts and family shows to circuses, rodeos, hockey, basketball, boxing and motor sports and is also home to the Allen Americans of the Central Hockey League, the Dallas Sidekicks of the Professional Arena Soccer League, and the Texas Revolution of the Indoor Football League. The Allen Event Center was designed with you in mind, offering something for everyone and custom made for Allen. We spent countless hours consulting all types of groups that will utilize our venue and require the highest level of service. With that goal in mind, our services provide all-encompassing, one-stop shopping including conceptual development, advertising and joint-promotional programs, and other comprehensive event services. Whether you re a patron, promoter or business partner the Allen Event Center wants to ensure that you have the best experience. To complement our outstanding facility, we are proud to feature our Allen Event Center staff - the best and brightest minds in the business! Their talent and expertise, service and attention will afford any event the best in planning, production, coordination and execution. If you are considering or have decided on the Allen Event Center as your host venue, we have assembled this guide as a reference tool to better acquaint you with our facility. From flexible configurations to friendly service, we cover it all within! Read on to learn about our premier concert, sports and family entertainment facility. If you have any questions regarding this document, please do not hesitate to contact a member of our staff. Most importantly, we thank you. The Allen Event Center takes great pride in hosting your event and will do everything possible to guarantee you think the same! Thanks for allowing us the opportunity to serve you we will make it more than worthwhile. 2

3 Table of Contents I. Facility Overview and Directions 1-7 II. Facts and Figures 7-11 III. Future Events and Facility Capabilities 12 IV. Contact List for Allen Event Center 13 V. Equipment and Utilities VI. Facility Services 18 A. Event Administration B. Event Services Coordination C. Event Marketing Coordination VII. Box Office and Ticketing VIII. Guest Services IX. Catering and Concessions 26 X. Parking and Entrances 27 XI. Security and Safety XII. Production and Technical Information XIII. Helpful Resources and Links XIV. Configuration Models 32 XV. Appendices

4 I. Facility Overview and Directions Location: 200 E. Stacy Road #1350 Allen, TX Phone Number: Fax Number: Website: Architect: General Contractors: Owner: Arena Management: Cost: Seating Capacity: Sink Combs Dethlefs Hunt Construction Group City of Allen City of Allen $52.6 million 6,125 Hockey Games 6,100 End Stage Concert (Capacity may increase; subject to production specifications) Parking: 4,500 parking spaces including 2 parking garages. Parking is free. Naming Rights Sponsor: Flagship Partners: Tenants: TBD Coca Cola, Grande Communications, Jameson Irish Whiskey, Texas Health Presbyterian Allen Allen Americans (CHL) Texas Revolution (IFL) Dallas Sidekicks (PASL) Tom Thumb Texas Stampede 4

5 Directions to the Allen Event Center: Allen is centrally located in Collin County and is 20 minutes north of downtown Dallas. The cities surrounding Allen are Plano, Fairview, McKinney, and Frisco. The following is a listing of directions coming into the Allen Event Center Coming to the Arena going Stacy Road East 1) Take Stacy road East 2) Turn RIGHT onto Andrews Parkway 3) Turn RIGHT onto Event Center Drive Coming to the Arena going Stacy road West 1) Take Stacy Road West 2) Turn LEFT onto Andrews Parkway 3) Turn RIGHT onto Event Center Drive Coming to the Arena Going TX-5 Greensville Ave South 1) Turn RIGHT onto Stacy Road going West 2) Turn LEFT onto Andrews Parkway 3) Turn RIGHT onto Event Center Drive Coming to the Arena Going TX-5 Greensville Ave North 1) Turn LEFT onto Exchange Parkway going West 2) Turn RIGHT onto Andrews Parkway 3) Turn LEFT onto Event Center Drive Coming to the Arena going US-75 South 1) Exit Stacy Road EXIT 37 2) Turn LEFT onto Stacy Road 3) Turn RIGHT onto Andrews Parkway 4) Turn RIGHT onto Event Center Drive Coming to the Arena Going US-75 North 1) Exit Exchange Parkway EXIT 36 2) Turn RIGHT onto Exchange Parkway 3) Turn LEFT onto Andrews Parkway 4) Follow Andrews Parkway around and Turn LEFT onto Event Center Drive Coming to the Arena Going TX-121 North 1) RIGHT onto US-75 South 2) Take EXIT 37 Stacy Road 3) Turn LEFT onto Stacy Road 4) Turn RIGHT onto Andrews Parkway 5) Turn RIGHT onto Event Center Drive 5

6 Coming to the Arena Going TX-121 South 1) LEFT onto US-75 South 2) Take EXIT 37 Stacy Road 3) Turn LEFT onto Stacy Road 4) Turn RIGHT onto Andrews Parkway 5) Turn RIGHT onto Event Center Drive Coming to the Arena Going I-35E North 1) Turn RIGHT onto TX-121 North 2) Turn RIGHT onto US-75 South 3) Take EXIT 37 Stacy Road 4) Turn LEFT onto Stacy Road 5) Turn RIGHT onto Andrews Parkway 6) Turn RIGHT onto Event Center Drive Coming to the Arena Going I-35E South 1) Turn LEFT onto TX-121 North 2) Turn RIGHT onto US-75 South 3) Take EXIT 37 Stacy Road 4) Turn LEFT onto Stacy Road 5) Turn RIGHT onto Andrews Parkway 6) Turn RIGHT onto Event Center Drive Coming to the Arena Going 380 West 1) Turn LEFT onto US-75 South 2) Take EXIT 37 Stacy Road 3) Turn LEFT onto Stacy Road 4) Turn RIGHT onto Andrews Parkway 5) Turn RIGHT onto Event Center Drive Coming to the Arena Going 380 East 1) Turn RIGHT onto US-75 South 2) Take EXIT 37 Stacy Road 3) Turn LEFT onto Stacy Road 4) Turn RIGHT onto Andrews Parkway 5) Turn Right onto Event Center Drive Coming to the Arena Going I-35W North 1) I-35W becomes I-35 N 2) Turn RIGHT onto US 380E 3) Turn RIGHT onto US-75 South 4) Take EXIT 37 Stacy Road 5) Turn LEFT onto Stacy Road 6) Turn RIGHT onto Andrews Parkway 6

7 7) Turn RIGHT onto Event Center Drive Coming to the Arena Going I-35 South 1) Turn LEFT onto US-380 East 2) Turn RIGHT onto US-75 South 3) Take EXIT 37 Stacy Road 4) Turn LEFT onto Stacy Road 5) Turn RIGHT onto Andrews Parkway 6) Turn RIGHT onto Event Center Drive Coming to the Arena Going I-30 East 1) Turn RIGHT onto US-69 2) Turn LEFT onto 380 West 3) Turn LEFT onto US-75 South 4) Take EXIT 37 Stacy Road 5) Turn LEFT onto Stacy Road 6) Turn RIGHT onto Andrews Parkway 7) Turn RIGHT onto Event Center Drive Coming to the Arena Going I-30 West 1) Merge onto I-635 North via EXIT 56B 2) Merge onto US-75 North 3) EXIT Exchange Parkway 4) Turn RIGHT onto Exchange Parkway 5) Turn LEFT onto Andrews Parkway 6) Turn LEFT onto Event Center Drive II. Facts and Figures Bus and Truck Parking The main parking area for tour buses is back of house that is located on the East side of the facility. There is space for as many as 7 buses on the lot. The loading dock may also be used for bus parking however dock parking is on a space available basis only. Additional bus parking on the street surrounding the venue can be made available. Please see the Appendix for the locations of back of house Crew Rooms The facility has available for use separate but adjacent men and women s crew room. The crew rooms also have the ability to be made into one room. These rooms have full restroom and shower facilities available. Visitor Locker Room 3 15 x 10 Visitor Locker Room 4 15 x 10 7

8 Combined Locker Rooms 30 x 10 *All room dimensions are approximate Production Rooms The facility also has available two production offices equipped with power, phone, and internet. There are two dedicated production offices. They are located stage left approximately 100 from the stage. Neither of the rooms has restroom or shower facilities. Flex 1 10 x 11 Flex 2 10 x 11 *All room dimensions are approximate Dressing Rooms There are two Star dressing rooms all with full restroom and shower capabilities. There are two more locker rooms that also have the option of being combined into one room. The Star Dressing Rooms 1 & 2 are carpeted while Auxiliary Locker Rooms 3 & 4 have rubber flooring. All dressing rooms are located stage left and within 200 of the typical stage location Star Dressing Room 1 16 x 12 Star Dressing Room 2 16 x 12 Visitor Locker Room 1 15 x 10 set as a single room Visitor Locker Room 2 15 x 10 set as a single room *All room dimensions are approximate Electrical Equipment There are two upstage electrical rooms as well as one downstage electrical room located at section 115. The upstage rooms are located stage left and stage right approximately 150 from upstage center in an end stage configuration. Shore power is available in the loading dock. The house electrician will make all power connections. Power Availability: 8

9 STAGE LEFT STAGE LEFT STAGE LEFT STAGE LEFT STAGE RIGHT STAGE RIGHT STAGE RIGHT STAGE RIGHT DSL CENTER BOWL LOADING DOCK LOADING DOCK 2-3 phase 400 amp services 2-3 phase 200 amp services 2-3 phase 100 amp services 2-3 phase 100 amp services 2-3 phase 400 amp services 2-3 phase 400 amp services 2-3 phase 200 amp services 2-3 phase 200 amp services 1-3 phase 400 amp services 2-3 phase 200 amp services 2-3 phase 200 amp services Floor Covering All shows in fall, winter, and spring will be over the ice. The ice floor covering that we use is called Polar Floor. The sheets measure 4 x 8 x 1. Floor Size The arena floor measure 85 x 200 (17,000sq. ft.) with all dasher boards inserted; and 115 x 240 (27,600 sq. ft) with the North and South end seats retracted and the corresponding dasher boards removed. Forklifts There are 2 propane forklifts in house each with a load capacity of 5,000 pounds. They all have 18 rise and 4 blades. House Lights All arena lighting systems are controlled by the lighting control room located in the A/V Room and security command room. The lighting control room is staffed during the event and is in communication with show personnel through the house Clearcom system or radio. Aisle lighting is provided during all house black shows to provide a safe environment for our guests. All suites go black in conjunction with the house. Loading Dock The loading dock is located on the East side of the building and is approached by way of Andrews Parkway. There are three docks available. The height restriction on trucks is Any production trucks beyond the three that are in the dock may park in Back-of-House parking dependent upon the bus parking situation. 9

10 Rigging Plans All overhead rigging plans, including desired flying points and associated weights, side and overhead view drawing must be submitted to Allen Event Center at least two weeks prior to the show. This is of particular importance for all set ups that are anything other than an end stage set up. From ground floor to rigging is 50ft. From ground floor to high steel is 80ft (needs a boom lift to reach high steel). Please see the Appendix for facility rigging plot. Scoreboard There are two main score boards on the east and west ends of the arena floor. They measure 15 feet, 11.2 inches wide by 11 feet, 9.3 inches tall. One "360 ring" ribbon board encircles the entire arena on the suite level fascia. Measurements are approximately 24 inches high by 973 feet in circumference (11808x24 pixels). Two additional end-wall displays on the north and south sides of the arena measure approximately 40 feet, 5.5 inches by 11 feet 11.4 inches tall. Please contact your event coordinator for scoreboard usage options. Spotlights There are six Super Trouper 2K spotlights in house. The spotlights are located in the catwalk. Staging Equipment The Allen Event Center has a Stage Right staging system. The stage is variable in height between 48 and 72 in 2 increments. All decks are 4 x8 with a weight capacity of 125 lbs per square foot. The stage at Allen Event Center has the capability of being as large as 60 x48. Skirting and railings are also available upon request. Telephone Service Event telephone must be ordered through Allen Event Center at least two weeks prior to the event date. There will be a technician on site to handle all telephone connections at load-in. 10

11 Box Office The Allen Event Center box office is open Monday through Friday from 10:00 AM until 6:00 PM and Saturday from 10:00 AM to 3:00 PM. Box office is closed on Sundays, unless it is an event day. The box office utilizes the Ticketmaster system. There are 5 total windows. Event will call opens two hours prior to the start of the event. The box office accepts cash and all major credit cards. Tickets may also be purchased through call center can be reached by dialing Catering Culinary Classics, the facility food concessionaire, must be used for backstage catering needs, unless advance consent has been given by Allen Event Center for an artist tour caterer to be utilized. Door Opening The standard policy at Allen Event Center is to open doors for our suite and club seat holders 90 minutes prior to the scheduled start of the show. All other doors then open approximately 60 minutes prior to the start of the show. If the show s door opening requirement differs from the policy of the facility, please be certain to let your event coordinator know. Please be aware that guests may be required to have their bags searched for prohibited items, subject to security advance from artist representative. Furniture Allen Event Center has a well-suited inventory of furniture and pipe and drape available in-house. Any requests for additional furniture and pipe and drape above and beyond the venue inventory may be rented. Hazers The event coordinator for your show must be made aware of all fog machines/hazer usage. There can be no usage of these machines unless the coordinator is aware and has given permissions. Liquor In accordance with the Texas Alcoholic Beverage Commission, all liquor (including backstage liquor) must be purchased from Culinary Expressions, the official holder of the liquor permit. All liquor orders should be requested at least one week in advance. Parking There are 2 parking garages next to the Allen Event Center. The North parking garage holds up to 750 cars and the South parking garage hold up to 1,250 cars and there are various lots surrounding the Allen Event 11

12 Center with about 3,000 parking spaces available. All parking is free. Please find below some general parking guidelines: 1. Parking will be on a first come first serve basis 2. Passing out flyers and the sale of merchandise on facility property is strictly prohibited by outside groups or individuals without the approval of building management Please see the appendix for a map of all facility parking lots Pyrotechnics All pyrotechnics must be cleared through the Allen Fire Department. The Allen Fire Department can be reached at Please be aware that the use of any pyrotechnics that one fire marshal will be needed for pyrotechnics and will come at the expense of the show. Smoking There is a strict no smoking policy at the Allen Event Center. Smoking is allowed only in designated areas outside the center. Sponsorships All sponsorships including giveaways and other promotional tools displayed or issued on Allen Event Center premises must be coordinated with your event coordinator. Due to some exclusivity within the building, certain sponsors may preclude from displays inside the building and on building property. Please be aware that banners are not permitted anywhere inside or outside the Allen Event Center. III. Future Events and Facility Capabilities The Allen Event Center, which opened in the fall of 2009, is a one-of-akind sports, entertainment and conference venue that uniquely combines the proud cultural heritage of the city of Allen with unsurpassed state-ofthe-art technological features. The Allen Event Center will deliver for your group the moment you reach the building. The venue is centrally located in the Village at Allen, home to an exciting collection of restaurants, shops and services nestled within lush parks and unique shopping districts. Including the Allen Event Center, the Village at Allen is the newest, biggest shopping, dining and entertainment destination in north Texas. 12

13 Current/Past events at the Allen Event Center include: Reba McEntire Styx, REO Speedwagon, and Night Ranger Judas Priest Thin Lizzy Black Label Society Lynyrd Skynyrd Chicago Jack Ingram Josh Turner Joe Nichols The Oak Ridge Boys Daryl Hall & John Oates Brian Setzer Orchestra Bret Michaels Robert Cray Jimmie Vaughan Robert Randolph & the Family Band Legacy Fighting Championship / AXS TV Monster Truck Spectacular Lil Wayne Disney Live Disney on Ice Picadilly Circus Sean Hannity Freedom Concert Tom Thumb Texas Stampede Eddie Money Mary Chapin Carpenter Loudon Wainwright Jeremy Camp Peter Furler Royal Tailor The Allen Event Center has the capacity to host a myriad of events including the following: A. 32 regular-season home dates for the CHL tenant, the Allen Americans (6,135 capacity) B. 8 regular-season home dates for the PASL tenant, the Dallas Sidekicks (6,135 capacity) C. 7 regular-season home dates for the IFL tenant, the Texas Revolution (6,135 capacity) D. Concerts and Family Shows (end stage, in-the-round, ice shows, etc.) E. Convention and Trade Shows (estimated at 75-8 x10 booths and x10 booths) F. Boxing/Wrestling G. Dirt Shows (Motocross, Monster Trucks, Rodeos, etc.) 13

14 For a listing of sample configurations, additional capacity information and other facts, please reference Section XIII Configuration Models. IV. Allen Event Center Contact List Allen Event Center, 200 E. Stacy Rd Suite #1350, Allen, Texas office, fax Booking Manager Heather Nichol hnichol@alleneventcenter.com Director of Production / Operations Ross Girouard RGirouard@alleneventcenter.com Event Coordinator Kirsten Knutson KKnutson@Alleneventcenter.com Guest Services Supervisor Angela Huff ahuff@alleneventcenter.com House Audio/Video Production JP Gregoriew djpmobilesound@gmail.com Box Office Manager Rebecca Gutierrez rgutierrez@alleneventcenter.com Marketing Manager Brandy Rentz brentz@cityofallen.org Marketing Coordinator/Copywriter Jeff Mues jmues@alleneventcenter.com General Manager David Angeles dangeles@alleneventcenter.com Administrative Assistant Lydia Nance lnance@alleneventcenter.com Director of Sales Randell Holmes rholmes@alleneventcenter.com Management Finance Analyst Kim Gillard kgillard@alleneventcenter.com Director of Food and Beverage Phil Barr pbarr@alleneventcenter.com Concession Manager Melissa Stewart mstewart@alleeventcenter.com Executive Chef John Orshonsky jorshonsky@alleneventcenter.com Cash Room Supervisor Diana Matuszak dmatuszak@alleneventcenter.com V. EQUIPMENT STAGING Stage Right 4 x8 decks 14

15 48-72 in height Maximum Stage Size: 60 W X 48 D BARRICADES 20 x 8 standard bicycle/crowd control barricades Inertia front of stage barricades 13 x 4 sections of Blow Through barricade SEATING Clarion lockable chairs TABLES 8 ft. Banquet 8 ft. Classroom 8 ft. Round 5 ft. Round FORKLIFT 2 x 5,000 lb. Forklift SCISSOR LIFT 38 ft. Platform height TECHNICAL EQUIPMENT Video Board (north & south) Score Boards (east and west) Ribbon Board (360) Spotlights 6 *Comprehensive audio & video packages and rates are available upon request ELECTRICAL EQUIPMENT Cable ramps B.O. Boxes 200amp Transformer 45kva Electrical Cable 2/0 per 100 ft. Electrical Cable 4/0 per 100 ft. ADDITIONAL/OTHER EQUIPMENT Acetylene Kit Lincoln Welder Battery Booster Fire Extinguishers Podium Golf Cart 15

16 Flat Bed Carts CAD Drawings VI. UTILITIES ELECTRICAL HOOK-UPS: phase phase phase phase phase phase PHONE LINES ISDN LINES HVAC 16

17 VII. Box Office and Ticketing The Allen Event Center is prepared to handle both on-site and remoteaccess ticketing needs for your event. The event promoter will be provided with statements of daily ticket sales and at the conclusion of the event, a full accounting will be made available. The Allen Event Center is equipped with up to 5 on-site ticket windows to serve the general public needs. These ticket windows are located at the southwest corner of the arena. They are open 10:00 a.m. 6:00 p.m. from Monday to Friday and usually during events (until intermission concludes or at a time mutually agreed by the parties) and Saturday 10:00 am - 6:00 pm. Tickets purchased in person at the Allen Event Center are not subject to service charges, but a service charge and processing fee will be applied to all phone orders. All major credit cards are accepted (American Express, Discover, VISA and Master Card). However, personal checks are not accepted. To reach the Box Office, please call Ticket sellers, ticket takers, ushers and security personnel will be provided by the Allen Event Center at the expense of the promoter. Tickets are also available for purchase through any Ticketmaster outlet. Ticketmaster is a full-service ticket agency offering a state-of-the-art computerized outlet and box office distribution system for tickets to premier events. Ticketmaster presently has outlets at most Walmart locations and in the Allen area off of North Central Expressway 75 and Parker RD at Fiesta. Unless designated otherwise, tickets may be purchased with cash (outlets only), charged by phone or charged by internet. Major credit cards accepted include American Express, Discover, VISA and Master Card. Ticketmaster hours of operation are as follows: By Phone: In Person: 9 a.m. to 9 p.m. Monday through Friday (CST) 9 a.m. to 8 p.m. Saturday (CST) 9 a.m. to 6 p.m. Sunday (CST) 10 a.m. to 6 p.m. Monday through Friday 10 a.m. to 6 p.m. Saturday To reach Ticketmaster, please call or visit the Ticketmaster web site at All ticketing services provided by Ticketmaster will be at the expense of the promoter. 17

18 VIII. Guest Services In order to provide a quality experience for our patrons, the Allen Event Center offers excellent guest services via the following efforts: A. Staffing The Allen Event Center maintains a professional, welluniformed and friendly staff. We emphasize the importance of providing excellent guest services. Our guest services staff includes: ushers, ticket takers, medical services, parking staff, customer service representatives, custodial services and EMT s. B. PBX Operators, Customer Service Desk and Web Site Assistance The Allen Event Center will provide your event information and general facility features and access information on its information telephone lines, customer service desk and via the Allen Event Center web site. C. Ingress, Egress and Access The Allen Event Center is equipped with the following amenities: Three major entrance gates located at the north, northwest and south sides of the facility. Gates usually open 1-½ hours prior to the start of an event, depending on event requirements. There is no re-admittance at the Allen Event Center. Children over the age of two are required to have a ticket for admission, though some events might require tickets for individuals of any age. Accessible telephones are located on the premium level of the Allen Event Center. Smoking is prohibited inside the facility. However, designated smoking areas are located at outdoor patios on the premium level (southwest side). Otherwise, the Allen Event Center is a smoke-free facility. Two (2) public elevators (1 at the northwest corner and 1 at the southeast corner) and one (1) employee elevator (northeast corner) are located in the facility. The passenger elevators are for use by the media and patrons with disabilities during event times. Public elevators may not be blocked and are not to be used to transport equipment or freight. Various restrooms located on all levels, in each quadrant and equipped to meet the needs of all patrons, including patrons with disabilities. There are also family restrooms available on all general public access levels. In-Venue ATM machine is provided by View Point Bank and is centrally located in the Allen Event Center Box Office lobby on the southwest side of the arena. 18

19 Over 85 monitors within the Allen Event Center ensure that guests do not miss a moment of the action during the events which use the video board feed. D. Transportation Please reference Section X Parking and Entrances. E. Box Office Please reference Section VII Box Office and Ticketing. F. ADA Services The Allen Event Center has been designed and constructed to be 100% accessible to employees and patrons with disabilities. The organization understands the needs of people with disabilities as defined by the Americans with Disabilities Act (ADA) of Certain features designed to facilitate ease of access for all patrons include the following: 1. Cut-away access ramps and curbs at all major entrances to the Allen Event Center. 2. Disability parking is available on a first-come, first-serve basis in all lots of the Allen Event Center. All vehicles must have the state-issued disability hangtag or license plate. 3. Wheelchair accessible viewing spaces are provided in Allen Event Center, but may vary depending on the event configuration. Comfortable padded chairs will be set up to accommodate friends of guests in wheelchairs. Any needed assistance will be provided by our Guest Services staff. Wheelchair companion seats are reserved for the companions of guests in wheelchairs. The number of companion seats available depends upon the number of wheelchair users and companion seats sold and the number of conventional seats sold closest to the desired accessible seating area in each of the ticket categories. Our general policy is as follows: For Special Events: each guest in a wheelchair is allowed to purchase one (1) companion seats in the accessible seating area. For Franchise Events (Allen Americans): each guest in a wheelchair is allowed to purchase one (1) companion seat in the accessible area. Additional seating can be purchased in the nearest conventional seats. As previously mentioned, this policy may be altered for certain events where there is a high demand for accessible seats. Tickets are sold on a first-come firstserve basis and there is no guarantee that any companion tickets will remain unsold and available. 4. Signage to assist guests with disabilities is posted throughout the building. 5. Restrooms, concessions, telephones, drinking fountains, ticket windows and ATMs are all equipped to meet the needs of guests with disabilities. 6. Although animals are not allowed in the Allen Event Center, an exception is made regarding service animals for guests with 19

20 disabilities. Please contact our Guest Services and Staffing Coordinator if any accommodations are required ( ). Meeting the needs of our patrons with disabilities at the Allen Event Center is a never ending commitment. In our quest to continually improve arena accessibility, we willingly accept comments, questions and/or suggestions to: Staffing and Guest Services Supervisor ATTN: ADA Coordination Allen Event Center 200 E. Stacy Rd #1350 Allen, Texas Phone: Fax: IX. Concessions, Premium Dining and Novelties To discuss or arrange any of these needs for your event, promoters should contact the assigned Event Coordinator (EC) who will then place the promoter in touch with the correct liaison as applicable. Meeting room catering, dressing room needs and other requests should be submitted to the EPC at least seven (7) days in advance to ensure contact and confirmation with catering or concessionaire providers. A. Concessions Allen Event Center will service permanent food and beverage concession locations of the arena. (four on the main entry level and 1 on the premium level ) There will also be 16 portable retail outlets (15 on the main entry level and 1 on the premium level). AEC operates the Absolute Club bar on the premium level with a wide selection of preferred spirits and ample seating. Traditional concessions items will include hot dogs, pretzels, nachos, peanuts, popcorn, candy, ice cream, beer and soda. Other specialty items including CiCi s pizza, Randy White s BBQ, Nestle s Cookies, American Grill and All American Dogs will also be available. AEC also offers In-Seat Service to Loge seat holders on the Premium level. For more information on AEC Concession services at the Allen Event Center, please contact Melissa Pipes at or mpipes@alleneventcenter.com B. Premium Dining Allen Event Center offers premium dining services. AEC Dining will coordinate catering needs in all premium locations and capacities. For more information on AEC Premium Dining services at the Allen Event Center Please contact Chef John Orshonsky at or jorshonsky@alleneventcenter.com. 20

21 C. Novelties Allen Event Center will handle its own retail/novelty merchandising on behalf of the venue. This includes all merchandise (souvenirs, novelties, books, records and other items) sales and operations, management and marketing. Portable vending stands will also be arranged to handle highly visible novelty and program sales. All outlets will be strategically located to maximize exposure to guests. All locations for merchandising must be approved in advance by Allen Event Center and the fire marshal. The Allen Event Center retains the exclusive right to sell its own souvenir products during all events. For more information, please contact Phil Barr at or X. Parking and Entrances There are over 4,500 general public parking spaces at the Allen Event Center. These 24-hour secured spaces enclose the Allen Event Center and afford patrons direct accessibility to events. Arena parking lots are patrolled the entire time event vehicles are on the premises. A. Show Vehicle Parking: All client or show parking will be handled in Back-of-House/Loading Dock parking. Advance arrangements for parking should be made with the Event Coordinator (EC). A limited number of passes will be available for parking needs. B. Loading Dock access will be coordinated through the EC. Information regarding the loading dock can be found in Section XII Production and Technical Information. C. Guest Parking 1. General parking is located in the North and South parking garages which hold 2,000+ cars and all open parking at the Village at Allen. All parking is free. 2. Limo and Taxi Drop-off General Drop is located along the South Entrance of the Allen Event Center next to the Community Ice Rink. No parking is allowed along the perimeter of the arena or in the drop-off area. D. General Information 1. Directions to the facility please reference Section I. Facility Overview and Directions. Custom directions can be prepared for an event by contacting the assigned Event Coordinator (EC). 21

22 Visit the Allen Event Center web site for additional updates on events, access and guest services at or call the general information line at XI. Security and Safety A. General Access Identify visitor access gate as well as credentialing system for visitors once admitted within the Allen Event Center, hours for visitors, general parameters B. Security Contract Vendor Identify the contracted vendor that serves as official supplier of security for the Allen Event Center. Any related policies concerning law enforcement should be mentioned here as well (for example, if certain dignitaries plan to be present, detail or promoter should contact this vendor to facilitate access and clearance process). 1. In-event security 2. Pre- and post-event security (overnight security as well) 3. Additional ushers and support, reference vendor list (Section V) C. First-Aid Contract Vendors Identify the contracted vendor that serves as official first-aid provider(s) for the Allen Event Center. Any related policies concerning first-aid should be mentioned here as well. D. Fire Code and Regulations Identify contact to secure a copy of the City of Allen Fire Code (or if possible, provide a truncated copy in the appendix). Qualify additional notes as not encompassing all information related to city code (merely provided as a guide). 1. Booth, construction, decorations, and stage scenery 2. Open Flames, Compressed Gases, Explosives, Etc. 3. Lasers 4. Pyrotechnics 5. Cooking and Cooking Appliances 6. Tents and Canopies 7. Inflatables (both tethered and mobile) 8. Enclosed and multiple story exhibit booths or displays 9. Electrical Equipment and cords 10. Vehicle Display 11. Hazardous Materials 12. Gas-Fired Heating Units, Compressed Gases 13. Storage of Crates or Freight not in use 14. Evacuation and Access Issues o Exits and Exit Access, Exit equipment remains operable o Seating and Booth Floor Plans, approval by fire marshal o Designated Smoking Areas o ADA and Disabled Seating Evacuation Process 22

23 15. Event Staffing Numbers for Fire Inspectors E. Special Notes: Example Roller skates, roller blades, skateboards and bicycles of any kind are prohibited on building property (including parking lots, ramps and gates). XII. Production and Technical Information A. Loading Dock: All dimensions regarding the loading dock, bays, diagram for the dock, photos of dock, height limits and timing schedules for use of the dock are available by contacting the Allen Event Center Production Manager at B. Floor Specs: All elements including size and dimensions, grid charts showing location of power, water, water drainage, communications, compressed air, electrical, cable TV connections, phone lines, ISDN, fire hoses, etc. can be secured by contacting the Allen Event Center Operations Manager at or Audio/Visual Production Specialist JP Gregoriew at C. Rigging: All elements including dimensions for rigging, labor, curtain options for intimate shows and safety restraints for load-in/out can be secured by contacting the Allen Event Center Production Manager at D. Power: All elements including staffing, equipment, power distribution diagrams, loading dock diagram showing power outlets, contracting information for trade shows, and generator specs can be secured by contacting the Allen Event Center Operations Manager at E. Sound/Lighting: Sound system components and feasibility for various set-ups, public address features, and external perimeter sound systems (for greetings to patrons upon entry to Allen Event Center), equipment rental inventory and reservation processes can be secured by contacting the Allen Event Center Production Manager Ross Girouard at or our Audio/Visual Specialist at F. Video/Scoreboard/Marquee: Processes regarding use of video, scoreboard, marquee signs, and matrix boards can be secured by contacting the Allen Event Center Audio/Visual Specialist at

24 G. Communications: Identify contract vendor for communications can be secured by contacting the Allen Event Center Production Manager at H. Equipment Rentals: A listing of all equipment available for rental is available in Section V. Rental Rates. I. Miscellaneous: 1. Keys A $150 charge per lost key 2. Animals permits, written requests for involvement, care and protection, and security should be addressed in all event contracts 3. Balloons and Inflatables helium-inflated balloons are prohibited, $250 fine per balloon removal 4. Stickers and other adhesive promotional items prohibited, $100 fine per sticker removal 5. General Signage Issues: all signs must be flame retardant and approved in advance by the Allen Event Center. XIII. Helpful Resources and Links - Allen From our amazing outdoor parks to every range of retail, from our nationally recognized schools to environmentally conscious neighborhoods, from inspirational cultural arts to multidiscipline athletics, from dining fancy to eating fast, Allen residents enjoy a wholesome community atmosphere with something for everyone. Allen is in the Top 10 of safest cities, ranked nine out of 385 on the list. From the perfect setting for a wedding or family reunion at one of our restored historic buildings to a convention and trade show at the new Allen Event Center, your guests will appreciate their time in Allen. Conveniently located 24 miles north of Downtown Dallas, Allen offers all you need with easy access high quality hotel accommodations with adaptable conference space, facilities ranging from modest to multipurpose event center, and all the favorite retail and dining spots. Airport: Dallas is centrally located and within a four-hour flight from most North American destinations. DFW International Airport is the world s third busiest airport, offering nearly 1,800 flights per day and providing non-stop service to 134 domestic and 37 international destinations worldwide. In addition, Dallas Love Field Airport is conveniently located 10 minutes from downtown. Once here, visitors can ride one of the fastest-growing light rail systems in the nation or the historic, free McKinney Avenue Trolley from the Dallas Arts District throughout the Uptown area with its restaurants, pubs, boutique hotels and shops. For information regarding the DFW International Airport, please visit 24

25 Climate: Allen is beautiful blue skies and outdoor adventure! With more than 300 days of sunshine annually and an average temperature of 68.8 degrees Fahrenheit, visitors to Allen will find some of the best weather imaginable! For more information on Allen climate, please visit: Convention Center and Meeting Needs: The Allen Convention and Visitors Bureau is available to assist you with it all. By working with area event planners at the city, event center and local hotels, the Allen CVB makes planning your next trade show, convention, retreat or conference as simple as contacting If you have any meeting needs, please contact the Allen CVB which is available to assist you. Hotels: The Allen Convention and Visitors Bureau provide a plethora of helpful information, guides and resources to assist you with accommodations in our great city. Feel free to visit Limousines/Taxis: Limousines may pull up to the Allen Event Center along Event Center Dr. You may not park limos but may drop-off or pickup guests. For information on limousine service providers, please view: Recreation/Attractions: What s to do in this town? See what s available at Rental Cars: Several rental car agencies operate in Allen. To see a list of rental car agencies available in Allen, please visit &visited=true&clickingLogId= Helpful Resources and Links City, County, State Collin County: The official web site for Collin County (including information regarding the Allen Event Center) may be viewed at: City of Allen (City Web Site): The official web site for the city may be viewed at: Allen Convention and Visitors Bureau: The official web site may be viewed at: 25

26 State of Texas: The official web site for the state of Texas (including information regarding the Texas Alcoholic Beverage Commission) may be viewed at Helpful Resources and Links Allen Event Center Cable (Grande Communications) 26

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