AccessTV. Get Started. Providing Your Home Entertainment Needs

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1 AccessTV Get Started Providing Your Home Entertainment Needs 1

2 Important Numbers 24/7 Customer Service For all customer care & billing inquiries, to set up new services, change existing services or for product information Press 1 Reporting trouble with existing services Press 2 For office hours, retail locations or to speak to our receptionist Press 3 Fax (Head Office)

3 Table Of Contents Introduction To Your AccessTV 4 Channel Lineups 5 MyAccessBuilder 5 Digital Boxes Available Boxes 6 PVR Expander 6 AccessEvo 7 AccessOnDemand 8 Pay-Per-View 9 SD, HD and HD/PVR Boxes How To: Use Your Remote 10 Use Your Guide 11 Use Your PVR Guide 12 Use your PVR I-Guide 14 Connect Your PVR Expander 17 Set Parental Controls 18 AccessEvo How To Use Your Remote 20 At-A-Glance 22 Box Hook Ups DCT DCT DCT DCT DCT3412/ DCT6412/ DC550D 36 TDC777D 38 FAQs 40 3

4 AccessTV Build a package that suits your needs. AccessTV offers all the flexibility and choice you ve always wanted! If you love movies, sports entertainment and crystal clear HD - we ve got you covered. The hardest part about enjoying AccessTV will be making the popcorn. Includes Great Features AccessTV gives you the ability to customize features including: Access7 - Great Local Programming A Wide Selection of Channels One Free Standard Definition Box Rental With Digital Packages Options To Upgrade At Any Time TV Listings Channel With Community-Specific Ads High Definition Channels AccessOnDemand Pay-Per-View Digital Program Guide Premium Movie Packages Specialty Channels Digital Music Channels Personal Video Recorders Free Installation and Service Calls The Access Advantage Availability varies by community. Visit for packaging in your community. 4

5 Channel Lineup Visit to view the channel lineup in your community and: View all channels available in your community Search by channel name or number Quickly see what package a channel is in View channels available a la carte or standalone View descriptions of each channel Download pdf copy of your lineup 1. Go to 2. Select your community 3. Select Residential 4. Click on TV 5. Click on Channel Lineup MyAccessBuilder Build the plan that s perfect for you! In just a few simple steps you can select the channels and services you want to create the perfect Access package for you. You can even see what is included in your existing packaging and make changes with the click of a button. Best part is, you ll see how much money you can save along the way. 5

6 Digital Boxes Standard Definition Box This box features an all digital tuner, basic stereo connections, interactive guide and access to Pay-Per-View, AccessOnDemand, 41 digital music channels and other digital packages. High Definition Box This box allows you to watch in crystal clear High Definition. HD PVR This box allows you to control live TV and record programs to watch later. While you re watching a program live, your PVR records a digital copy allowing you to pause, rewind and fast-forward the show. Instant replays, bathroom breaks, catching an important line of dialogue all at your fingertips. PVR Expander Is Your PVR Always Full? All you need is a PVR Expander from Access. Available for purchase at your local Access store, PVR Expanders allow you to add 1 tera-byte of space or up to 200 hours of high definition or 1000 hours of standard definition recordings on your PVR. The recording on the PVR Expander only works on the PVR box in which the shows are recorded. Recording on the PVR Expander cannot be transferred from one PVR to another. The PVR Expander is automatically reformatted when it is plugged into a different PVR box. How To Format Your PVR Expander 1. Make sure your TV is on. 2. If your PVR does not begin formatting the PVR Expander Automatically, follow the on-screen instructions to initiate the process. For how-to instructions see page 10 Availability varies by community. Visit for packaging in your community. 6

7 NEW AccessEvo The Evolution Of Home Entertainment AccessEvo can seamlessly integrate AccessTV, AccessInternet, and AccessHomePhone, giving you the optimal home entertainment experience, all with one system. Record Up To 6 Shows At Once Watch and Record as many as 6 (that s right we said 6) channels simultaneously while watching a previously recorded show. Now that s what we call freedom and peace of mind. A Mind Blowing SmartGuide Making channel surfing quick and easy, you can even search AccessOnDemand content, so you can easily find that new release movie you want to watch with a quick search. Use Your ipad As A Remote Control Always losing the remote in the couch, don t worry just use your ipad to channel surf. Enjoy Multi-Room PVR Record in one room, watch in another. It s just as easy as that. Set Your PVR From Anywhere Get set up with AccessEvo remote scheduling and manage your AccessEvo from anywhere. For how-to instructions see page 20 Availability varies by community. Visit for packaging in your community. 7

8 AccessOnDemand Channel 200 Order movies, concerts, shows and all kinds of kids stuff right to your TV, whenever you want it! Movies Around-the-clock access to hundreds of movies, a ton in HD! These are the movies that are currently available for purchase anytime you want them. We keep adding to the list so check back often to see what s new! Networks All of the content that an always-growing number of networks make available for on demand delivery. As long as you subscribe to the network offering the content, you can order it up and watch it for free! Concert TV You can order some of the movies and shows currently playing on Movie Central and you can watch them whenever you want. This is also where you ll find content from HBO - that includes many of the series, mini-series and movies produced by HBO. If you subscribe to Movie Central, you get it all for free! It s here that you can dial up some of the movies, series and specials you ll find on Super Channel. Best part: all the content here is free to Super Channel subscribers. Sports, arts and entertainment, local issues, and much more. View free concert samples and order full length concerts from a vast selection of great music shows. Events From Ultimate Fighter matches to hockey games - this is where you ll find replays of all kinds of special events. The Free Zone Playing movies 24/7, commercial-free, uncut and unedited, Hollywood Suite is the home of exclusive channels from major motion picture studios Warner Bros., MGM, Sony and AXN Movies. This programming is available to all Digital TV customers, anytime you want, and it s free! This is where you ll find things like music videos, karaoke and kids programming. Availability varies by community. Visit for packaging in your community. 8

9 How To Use AccessOnDemand Go to channel 200 or press On Demand or VOD on your remote, scroll to VOD Tutorial and hit OK/Select or visit or youtube.com/myaccess.ca to view instructions on how to use AccessOnDemand. Pay-Per-View Access Pay-Per-View brings the latest blockbusters, exclusive concerts, and huge sporting events right into your living room. With easy to use on-screen ordering through your digital box, you are moments away from explosive entertainment, and you don t have to worry about late charges, long lines, or even leaving the comfort of your house! Ordering with your remote control: Standard Digital Boxes 1. Highlight the chosen movie in the on-screen guide. 2. Press OK/SELECT. 3. Press B on your remote control. 4. Highlight either Buy Event or Buy Event and Set VCR Timer and press either OK/SELECT or A on your remote control. PVR and AccessEvo Digital Boxes 1. Highlight the selected movie in the on-screen guide. 2. Press OK/SELECT. 3. Highlight either Buy This Show or Buy and Record This Show and press OK/SELECT. Ordering with the automated phone system: 1. Call Follow the prompts to select and order a movie. Ordering through Customer Care: Call to speak to a Customer Care Representative. 9

10 SD, HD & HD/PVR Boxes How To Use Your Remote Turn set-top on/off Displays Program Guide Displays program information, (press once for channel banner, twice for Quick info) Exits interactive menus Displays or hides the Quick Settings menu Navigates through days in the Time Grid Navigates interactive menus Selects the highlighted item Turns sound on/off Displays your list of saved shows Controls volume Channel up/down Quick scroll for interactive menu On-screen menu options Selects last channel Rewind Play Fast Forward Pause Stop 10 Record

11 How To Use Your Guide Our digital guide can tell you what s on TV, but that s just the beginning. Get detailed information about programs, set times to watch shows in the future, search for titles and set parental controls and favourites. The Guide Press GUIDE on your remote to find any show by time with five lines of guide information and a 1 1/2 hour viewing window (or scroll forward to check what coming up), by theme with multiple categories, or through a quick title search feature. Title Search Press GUIDE on your remote twice to search for shows by title, keyword, channel or theme. Enhanced Sort Press the A button to sort by favourites, HD programs, or from custom - made lists. 11

12 PVR Guide Menu Find Shows Find what you want to watch fast. With just 2 clicks of your GUIDE button, you can search for shows by Title, Keyword, Channel, or Theme to find programs about your favourite actor or topic. You can also find a list of your Recorded Shows. Themes Find shows by Themes like Series and Specials, Movies, Sports, Lifestyle and more. Press OK to search sub-themes. Arrow right to navigate the list. Program Info From the Time Grid press INFO to access the Plot Summary and Cast and Credits. From the Cast and Credits list you can view actors and even schedule PVR Recordings. 12

13 Quick Info Press the INFO button once to get information about the program you are currently watching. Browse Press the INFO button twice to get a brief description. Use the 56 and 34 arrows to browse other channels and times without leaving the show you re currently viewing. General Settings Press MENU, then A to personalize your television experience. Adjust My Preferences, Parental Controls, Timers, Purchase Locks and PINS and more. 13

14 PVR I-Guide Menu Enhanced Searching Find what you want by searching by Time, Title, Channel or Category. The search menu is easily accessed from the on the Quick Menu or from the main menu. Categories When searching by category such as Movies, Sports, or Kids, you can focus your search further by subcategories. Program Info Press INFO to learn more about a program. From this Program Information screen, you can use the Action Icons at the bottom to set a Recording or Reminder, set up Parental Controls and more. 14

15 Flip Bar The Flip Bar lets you see program information as you change channels. When you find a program you like, press OK to make the Flip Bar disappear, or press INFO for more programing details. Mini Guide This lets you watch television and view listing without having to leave your program. To access, press OK or INFO then use the 34 buttons to browse time and use the 56 arrows to browse channels. Parental Controls Set a personalized 4 - digit PIN to restrict viewing purchases of TV programs based on your preferences. 15

16 Personal Video Recorder With PVR, you can Pause Live TV, show an Instant Replay, and even Rewind or Fast Forward programming. Play Pause Live TV Instant Replay LIVE Fast Forward (3 Speeds) Rewind (3 Speeds) Return to Live TV Record A Show Press RECORD on your remote any time while watching TV or navigating through the guide for easy, one touch recording. You can also record by program or manually schedule a recording. PVR Guide PVR I-Guide Watch A Recorded Show Press the LIST button to access your Recorded Shows. Press OK to play a program. Press A to Group Titles and press INFO for Group Options. PVR Guide PVR I-Guide 16

17 Lost And Found (not available with I-Guide) Lost and Found lets you recover a deleted show from the list. You can also see why a program did not record. Press LIST from Recorded Shows to access Lost & Found. PVR Guide Pay Per View (function only available with I-Guide) Ordering PPV movies and events is easy with i-guide. From the Main Menu or Quick Menu, select any of the PPV options to see a list of available programs. Use your remote to get detailed information, watch a preview and place an order. PVR I-Guide How To Connect Your PVR Expander To Your PVR 1. Turn your PVR off. 2. Connect the included esata cable to the esata connector on the PVR Expander drive and to your PVR. 3. Connect the included power adapter to the PVR Expander and to an electrical outlet. The Power LED on the PVR Expander illuminates. Wait about 15 seconds for the PVR Expander to power on completely. 4. Turn on your PVR and allow a minute or two for the PVR to recognize the PVR Expander. Parental control is a valuable tool if there are some channels that you feel are not appropriate for some viewers in your family, or if you find the need to limit viewing for any reason. 17

18 How To Set Parental Controls HD Only Cable Box or HD/PVR Box - DCT 6400/DCT 3400 Series Press the Menu or Settings button Press the A button for more settings Press the arrow up/down button and highlight Parental Control Press the Select/OK button The following are the list of options that will come up and a description of what each option will do: Locking Status You can press the Select/OK button to set this to On, Off (Auto Relock), Off (Relock Manually) Change PIN# Press the Select/OK Button to change the pin# Locked Channels Press the Select/OK Button to add channels to the list Locked Ratings Press the Select/OK Button to lock channels by their rating Locked Times Press the Select/OK Button to lock the set top for a specified time frame (can set multiple times) Hide Adult Titles Press the Select/OK Button to Enable/Disable this option Lock Purchasing Press Menu button, then Press A button for more settings Press arrow up/down button and highlight Purchasing Press Select/OK Button Highlight Locking Status and press Select/OK Highlight ON and press Select/OK Enter your PIN# and press Select/OK Standard Definition Cable Box - DCT700/DCT2000/DCT

19 If you have one of these digital boxes, you can control what s being watched, and not watched. Follow these simple instructions to get started. Set Your PIN Number To set your pin number, begin by pressing MENU or SETTINGS. Use the UP/DOWN arrows and highlight Parental Control and press OK/SELECT. Press A to Set Pin. Enter your 4-digit pin number and then re-enter the number. Now you can press EXIT to go back to watching TV or go on to set specific parameters or controls. Lock Channels Press MENU or SETTINGS and then use the UP/DOWN arrows and highlight Parental Control. Press OK/SELECT. You ll be asked to enter your pin number. Next highlight Lock Channels and press OK/SELECT. Now enter the channel number you d like blocked and press OK/SELECT. Now every time you, or your kids, go to those channels, you ll have to enter your pin number to proceed. Locked Ratings Press the Select/OK Button to lock channels by their ratings Locked Times Press the Select/OK Button to lock the set top for a specified time frame (can set multiple times) Hide Adult Titles Press the Select/OK Button to Enable/Disable this option Lock Purchasing Press Menu/Settings button, press the arrow up/down and highlight Purchasing Press the OK/Select button and enter your PIN# Highlight PIN Status and press OK/Select Highlight PIN Required and press OK/Select 19

20 AccessEvo Boxes How To Use Your Remote POWER The power button is set up to turn on your TV, the player stays on all the time, only the television will turn off. PVR Goes to Recorded TV. For more information on recording. VOD Goes to AccessOnDemand GRID Activates the traditional Grid Guide view of the TV listings. LIVE TV Goes to full-screen, live TV, regardless of what s currently in focus. INFO Brings up an action menu of options related to the item in focus. ZOOM Alternates between full screen and the grid/ menu guide. Also turns the SuperTicker powered by CBC News Network on and off. OK Begins playing the item in focus or executes an option in an action menu. 20

21 ARROWS Brings up program information and lists what is coming up on the channel. Scrolls through channels and upcoming shows. BACK Takes a vertical list displaying TV programming back to the previous half hour. Also pages back through an info note and backs out of a second-level menu. When watching live TV this button will rewind in 15 minute increments. NEXT Takes a vertical list displaying TV programming forward to the next half hour. Also pages forward through an info note. MENU Brings up the horizontal menu options and from wherever you are, pressing MENU returns you one step at a time toward the top level of the main menu. REPLAY Rewinds seven seconds and also takes a vertical list of TV programming back in time 24 hours SKIP Advances you forward in recorded or stored programs in set increments. To change the default increment go to SETTINGS, navigate to SKIP and press OK. Select the increment you want to apply to the button on your remote. PVR & LIVE TV CONTROLS Play, Pause, Fast-Forward, Rewind, Stop and Record PAGE UP & DOWN Use the channel up and channel down buttons to page up or page down when in the grid or vertical channel list. 21

22 AccessEvo At-A-Glance The AccessEvo experience starts with pressing the MENU button on the remote. You ll then see the top level of the main menu, a horizontal band that runs across the middle of the screen and gives access to all of the main menu options. Channels Recorded TV A vertical menu that lists all available channels. You can also view a traditional guide by pressing the GRID button on the remote In Recorded TV, you can access your recorded shows (also available by pressing PVR on your remote). Under Recording Options you can set your default recording preferences and see what you have scheduled to record. You can set a program to record from the guide and by pressing REC on your remote. Recorded TV Icons 22 Settings Search Recording right now. Scheduled to be recorded. Recorded and may be deleted when space is needed. Will only be deleted manually. The Settings section gives you ultimate control and allows you to customize your AccessEvo experience. In Settings you can hide channels, set parental controls, set up your TV and audio and much, much more. Search for programs by title, keyword, or by category including AccessOnDemand, TV and recordings. AccessEvo is available in select communities. Visit myaccess.ca for availability.

23 On Demand Home Network Photos Watch what you want, when you want with AccessOnDemand. By connecting to your Home Network you can view photos, listen to music and watch movies stored on your devices on your TV. Browse photos from Flickr and your devices in full HD on your TV. SuperTicker Powered by CBC Phone Filters Favourites Runs a news feed along the bottom of your TV screen so you stay on top of news, sports and stocks without missing anything. AccessEvo will show incoming calls on your TV screen and display a list of previous calls received. Filters the type of programs you want to view into TV Music, News, Kids, Sports, Movies and HD. You can hide filters you don t use in the Settings category Store your favourite channels here by pressing INFO and selecting ADD TO FAVOURITES For more information on view your AccessEvo Quick Reference Guide or view tutorials on: AccessOnDemand (Channel 200) under Tutorials then AccessEvo. YouTube myaccessca in the Accessibility section. go to the Customer Care section then to TV. 23

24 Box Hookups DCT700 Cable/Antenna Hook Up You Will Need 2 coaxial cable lines The Hook Up Connect active cable line from wall (or floor) to RF IN on back of digital box Connect coaxial cable line from TO TV/VCR on box to CABLE IN or ANTENNA IN on television Connect supplied power cable into a live power source and into digital box Turn television on and tune to channel 3 Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 24

25 DCT700 RCA/Composite Hook Up You Will Need 1 coaxial cable line 1 set RCA/Composite video cables The Hook Up Connect active cable line from wall (or floor) to RF IN on back of digital box Connect one end of RCA/Composite video cables to VIDEO and AUDIO on digital box to VIDEO IN on television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to video input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 25

26 DCT2000 Cable/Antenna Hook Up You Will Need 2 coaxial cable lines The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect coaxial cable line from TO TV/VCR to CABLE IN or ANTENNA IN on television Connect supplied power cable into a live power source and into digital box Turn television on and tune to channel 3 Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 26

27 DCT2000 RCA/Composite Hook Up You Will Need 1 coaxial cable line 1 set RCA/Composite video cables The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect one end of RCA/Composite video cables to VIDEO and AUDIO OUT on digital box to VIDEO IN on television to corresponding colours Connect other end of RCA/Composite cables to VIDEO IN on television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to video input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 27

28 DCT2500 Cable/Antenna Hook Up You Will Need 2 coaxial cable lines The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect coaxial cable line from TO TV/VCR to CABLE IN or ANTENNA IN on television Connect supplied power cable into a live power source and into digital box Turn television on and tune to channel 3 Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 28

29 DCT2500 RCA/Composite Hook Up You Will Need 1 coaxial cable line 1 set RCA/Composite video cables The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect one end of RCA/Composite video cables to VIDEO and AUDIO OUT TO TV on digital box to VIDEO IN on television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to video input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your digital box 29

30 DCT3080 Cable/Antenna Hook Up You Will Need 2 coaxial cable lines The Hook Up Connect active cable line from wall (or floor) into RF IN on back of digital box Connect coax cable from RF OUT port on back of digital box to CABLE/ANTENNA IN on television Connect supplied power cord into a live power source and into digital box Turn on TV and tune to Channel 3 Turn digital box on using supplied Access Communications remote 30

31 DCT3080 RCA/Composite Hook Up You Will Need 1 coaxial cable line 1 set RCA/Composite video cables The Hook Up Connect active cable line from wall (or floor) into RF IN on back of digital box Connect RCA cables from VIDEO and AUDIO on back of box to COMPOSITE IN on back of television to corresponding colours Connect supplied power cord into a live power source and into digital box Turn digital box on using supplied Access Communications remote Turn television on and tune to the Video input used 31

32 DCT3412/16 Component Hook Up You Will Need 1 coaxial cable line 1 set RCA/Composite video cables The Hook Up Connect active cable line from wall (or floor) into RF IN on back of digital box/ Connect RCA cables from VIDEO and AUDIO on back of box to COMPOSITE IN on back of television to corresponding colours Connect supplied power cord into a live power source and into digital box Turn digital box on using supplied Access Communications remote Turn television on and tune to the Video input used 32

33 DCT3412/16 HDMI Hook Up You Will Need 1 coaxial cable line 1 HDMI cable The Hook Up Connect active cable line from wall (or floor) into CABLE IN on back of digital box Connect HDMI cable from HDMI port on back of digital box to HDMI IN on television Connect supplied power cable into a live power source and into digital box Turn on TV and tune to HDMI input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at if you have any problems with your HD terminal 33

34 DCT6412/16 Component Hook Up You Will Need 1 coaxial cable line 1 set Component cables The Hook Up Connect active cable line from wall (or floor) into CABLE IN on back of digital box Connect Component cables from Y/PB/PR and AUDIO on back of box to COMPONENT IN on back of television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to Component input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 34

35 DCT6412/16 HDMI Hook Up You Will Need 1 coaxial cable line 1 HDMI cable The Hook Up Connect active cable line from wall (or floor) into CABLE IN on back of digital box Connect HDMI cable from HDMI port on back of digital box to HDMI IN on television Connect supplied power cable into a live power source and into digital box Turn on TV and tune to HDMI input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 35

36 DC550D Component Hook Up You Will Need 1 coaxial cable line 1 set Component cables The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect Component cables to from Y/PB/PR and AUDIO OUT on back of box to COMPONENT IN on back of television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to Component input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 36

37 DC550D HDMI Hook Up You Will Need 1 coaxial cable line 1 HDMI cable The Hook Up Connect active cable line from wall (or floor) to CABLE IN on back of digital box Connect HDMI cable from HDMI port on back of digital box to HDMI IN on television Connect supplied power cable into a live power source and into digital box Turn on TV and tune to HDMI input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 37

38 TDC777D Component Hook Up You Will Need 1 coaxial cable line 1 set Component cables The Hook Up Connect active cable line from wall (or floor) to RF IN on back of digital box Connect Component cables to from Y/PB/PR and AUDIO on back of box to COMPONENT IN on back of television to corresponding colours Connect supplied power cable into a live power source and into digital box Turn television on and tune to Component input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 38

39 TDC777D HDMI Hook Up You Will Need 1 coaxial cable line 1 HDMI cable The Hook Up Connect active cable line from wall (or floor) into RF IN on back of digital box Connect HDMI cable from HDMI port on back of digital box to HDMI IN on television Connect supplied power cable into a live power source and into digital box Turn on TV and tune to HDMI input Turn digital box on using supplied Access Communications remote Call our technical support 24/7 at to activate your HD terminal 39

40 FAQs Why is my TV only receiving static? Often the reason for static is because the input on your TV has been changed accidentally. To change the Input, either use the original TV remote and press the SOURCE/INPUT/ VIDEO button until it goes back to the proper mode. Or press the TV button on your Access remote and then the VIDEO SOURCE button. How many hours can I record on my PVR? The recording times are listed below. Times are approximate as you may be able to record more or less hours, depending on channel compression rates. Please note, all of the boxes may not be available in your community. Box Digital High Definition Motorola DCT 6412 and 60 hours 20 hours DCT 3412 Motorola DCT hours 26 hours Motorola DCT hours no HD capability Pace TDC777D 80 hours 26 hours Motorola DCX hours 40 hours AccessEvo 300 hours 75 hours What do I need to do to get HD service? To get HD service you need 3 things: an HDTV, an HD digital box, and the HD Starter package. Additional HD theme packages available. How many TVs can I hook up? We guarantee service on three outlets. More than three outlets may require an amplifier, which has a one-time charge of $75.00; the technician will determine if an amplifier is required or not. Who do I contact about the programming on your channels? The only channel we have control over is our own Access7 channel. Please feel free to contact us with any questions about Access7. For any other channel, please contact the network directly. 40

41 I have an HDTV and an HD digital box. I m watching X channel, and it says it s broadcasting in HD, but I m not getting an HD picture. Why? You have to be tuned to an HD channel to get a true HD picture. If you re watching the standard definition TSN channel, for example, even if it says it s being broadcast in HD that particular channel is broadcasting in standard definition. You d have to tune to the HD TSN channel to see the program in HD. Please be aware that most HD channels offer a mix of standard definition and high- definition programming. As more and more programs are being filmed in HD, the amount of true HD programming is increasing. If I have a digital channel package, do I need a digital box for every TV? No. TVs that have a digital box connected will get all the channels you subscribe to. Any other TVs in the home will get up to Enhanced, depending on what you re subscribing to. Why do I have to take a standard definition channel to get the HD version of that channel? This is due to contractual requirements. Basically, the HD networks make it part of their contract that customers must subscribe to the standard definition channel to get the HD version. This is true for any company that offers HD services. Why does a tech have to come out to install cable? Can t you just flick a switch? Service has to be activated at the home. The technician will activate service, make sure all the outlets you want to use are working, connect any digital boxes, and verify you re getting a good signal. For other important FAQs visit us at under Customer Care 41

42 42 Notes

43 Digital Boxes Serial Numbers and Room Locations Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code Serial Number Location Remote Set Up Code 43

44 Build the plan that s right for you. myaccessca 44 24/7 Customer Service Regina (Head Office) 2250 Park Street Estevan th Street Humboldt 645 Main Street La Ronge 712 Finlayson Street Melfort 620 Saskatchewan Avenue SE North Battleford Street Weyburn th Avenue SE Yorkton 22 Sixth Avenue N WL/04/14/5M/

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