Follow-up on the 2014 Rosetta User Group Update. Adi Alter Digital Resources Product Manager

Transcription

1 Follow-up on the 2014 Rosetta User Group Update Adi Alter Digital Resources Product Manager

2 Agenda 1 2 Follow-up on the 2014 Rosetta User Group Report Follow-up on the 2014 German-speaking Rosetta User Group Report 2015 Ex Libris Confidential & Proprietary 2

3 Follow-up on the 2014 Rosetta User Group Report 2015 Ex Libris Confidential & Proprietary 3

4 Topics Raised Support Marketing ALMA / Rosetta Strategy Roadmap Priorities 2015 Ex Libris Confidential & Proprietary 4

5 Support RUG Comments Speed of support resolution Escalation processes What happens when a job goes to development? How is it monitored, progressed, reported on. Are automated escalation processes in place two weeks, one month? What happens when something goes to development? How is it monitored, progressed, reported on? Is there a formal process for measuring support results - timeliness, success, full resolution? 2015 Ex Libris Confidential & Proprietary 5

6 Improved Rosetta Support Methodologies Support processes revised and improved Escalation policy clarified Clear success metrics are in-place Customer feedback tools established 2015 Ex Libris Confidential & Proprietary 6

7 Topics Raised Support Marketing ALMA / Rosetta Strategy Roadmap Priorities 2015 Ex Libris Confidential & Proprietary 7

8 Marketing - RUG Comments Lack of visibility Lack of presence of Ex Libris/Rosetta at key events Competitors are consistently represented 2015 Ex Libris Confidential & Proprietary 8

9 Increased Market Presence September 14 Amsterdam March 15, San-Diego January 15, Chicago February 15, London July 15, Hanover November 14, Jerusalem September 14 Karlsruhe PASIG Preservation and Archiving Special Interest Group March 15, San-Diego June 15, October 14, November 15, San-Francisco Melbourne Chapel Hill 2015 Ex Libris Confidential & Proprietary 9 Eva/Minerva Digital Heritage November 15, Jerusalem

10 Additional Marketing Activities Public webinars Roadshows New marketing collaterals Brochures Presentations Videos White papers A new Rosetta website 2015 Ex Libris Confidential & Proprietary 10

11 Topics Raised Support Marketing ALMA / Rosetta Strategy Roadmap Priorities 2015 Ex Libris Confidential & Proprietary 11

12 Alma / Rosetta Strategy - RUG Comments Real interoperability, when will it be delivered metadata, collection management, support for hierarchies. Some customers are purchasing both with a view to their working together Ex Libris Confidential & Proprietary 12

13 Alma / Rosetta / Primo Interoperability Features scheduled for Rosetta version 5: Two-way metadata synchronization Publishing collections to Primo Fast-track digitization More workflows planned for future versions 2015 Ex Libris Confidential & Proprietary 13

14 Managing Digital Resources: Rosetta vs. Alma Cloud Only Alma Cloud Storage Alma Cloud Storage Not included No Preservation Simple PDF/Image /Docs Simple PDF/image/ Out of the Doc box only Limited (WAN) Installation Storage Preservation Object types Viewers Ingest Rate Local Local or 3 rd party Cloud Full Preservation Simple and Complex Wide Range And Plug-ins Large Scale (LAN) 2015 Ex Libris Confidential & Proprietary 14

15 Topics Raised Support Marketing ALMA / Rosetta Strategy Roadmap Priorities 2015 Ex Libris Confidential & Proprietary 15

16 Roadmap Priorities (1/3) Documentation Internal documentation process improved Change log added to version 4.2 Major revamp of the Rosetta Developer Network Adding recorded video trainings Rosetta online help usability will be improved 2015 Ex Libris Confidential & Proprietary 16

17 Roadmap Priorities (2/3) Scalability and performance Version 4.2 includes: Throttling process Memory management Major performance improvement found in our labs Working with various customers to get them to their required ingest rates Ingest tools Major focus on OOB ingest tools Improved the CSV deposit tool Added an OAI-PMH harvester to Rosetta 2015 Ex Libris Confidential & Proprietary 17

18 Roadmap Priorities (3/3) Access Rights, Collection Management, Preservation Planning Written answers provided. Many features will be part of version 5. Interoperability, Security of Software Addressed separately in this deck 2015 Ex Libris Confidential & Proprietary 18

19 Follow-up on the 2014 German-speaking Rosetta User Group Report 2015 Ex Libris Confidential & Proprietary 19

20 Topics Raised Security Improved Support for Plug-ins Oracle Updates 2015 Ex Libris Confidential & Proprietary 20

21 Software Security at Ex Libris Ongoing Security patches and vulnerabilities monitoring, evaluation, remediation & communication Monthly Security review Quarterly Vulnerabilities assessment using a SW security scanner Annual Penetration test by an external security company ISO certification audit process

22 Software Security - Rosetta Rosetta version 4.2: OWASP HTML Sanitizer to block cross site-scripting attacks Solr service authentication SE Linux certification Security code practices reemphasized to the development teams An external penetration test will be conducted after this release. Actions will be taken accordingly in version 5.0. SAML 2.0 support is currently planned for H2 2016

23 Security RUG Comments 3rd-Party Software Security Patches Ex Libris policy and process were described in a written response Version control of bundled third party tools was added to the documentation Version upgrade plan: Droid upgraded in version 4.2 Aurigma new Chrome JS version in 4.2 Java Java 8 will be supported in version 5 BIRT will be upgraded in version 5 JQuery - will be upgraded in version 5 Oracle - will be upgraded in version 5 OpenSSL - ongoing updates as part of the Ex Libris policy Tomcat ongoing updates as part of the Ex Libris policy Solr looking at SolrCloud for future versions Security announcements now posted on the listserv 2015 Ex Libris Confidential & Proprietary 23

24 Security RUG Comments HTTPS Support Supported. Documentation provided. System Availability Documentation provided Information Security Policies and Audits Ex Libris polices and IS certification provided SE Linux Support Available in version 4.2 Load Balancer Documentation Documentation in the process of update Centralized Logging Support Logs moved to {operational_shared} Data Protection Addressed above 2015 Ex Libris Confidential & Proprietary 24

25 Topics Raised Security Improved Support for Plug-ins Oracle Updates 2015 Ex Libris Confidential & Proprietary 25

26 Plug-ins Plug-ins Development Issues Various issues fixed in the 4.X releases Updating plug-ins without restarting Rosetta 4.2 Plug-ins Documentation Added examples of most plug-ins to GitHub Additional examples in progress Improved Testing Capabilities In the process of detaching more plug-ins from Rosetta 2015 Ex Libris Confidential & Proprietary 26

27 Topics Raised Security Improved Support for Plug-ins Oracle Updates 2015 Ex Libris Confidential & Proprietary 27

28 Oracle Provisioning of Oracle Patches Ex Libris policy and process were described in a written response Oracle version will be available in version 4.2 Oracle version 12c will be available in version 5 Clarify Oracle Installation, Support and Risk Assessment Responsibilities Clarified in a written response 2015 Ex Libris Confidential & Proprietary 28

29 THANK YOU! 2015 Ex Libris Confidential & Proprietary 29