Curso. Inglés Turístico

Transcription

1 NT O R Curso Inglés Turístico Duración: 50 horas Modalidad: Presencial Del 05/03/12 al 21/03/12 Horario: 09.30h h. Lugar: Bóveda de Santa Elena IFEF Manual desarrollado por Plan 3, Planificación, Estrategia y Tecnología. 1

2 INDEX OF UNITS UNIT 1 GRAMMATICAL INTRODUCTION. UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY. UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION UNIT 4. ROLE PLAYING. INDEX OF SECTIONS SECTION 1 INTRODUCTION 1.1. AN INTRODUCTION TO TOURISM..3 SECTION 2 INTRODUCTION AND IDENTIFICATION IN ENGLISH 2.1. WHO IS HE? HOW CAN I GET TO THE CATHEDRAL?...12 SECTION 3 TOURIST SERVICES 3.1 SELLING A HOLIDAY...19 SECTION 4 BOOKINGS AND TOURIST INFORMATION 4.1 AT THE HOTEL AT THE TRAVEL AGENCY AT THE RESTAURANT SHOW ME YOUR PASSPORT...45 SECTION 5 CUSTOMER SERVICE 5.1 HOW CAN I HELP YOU? I WANT TO COMPLAIN.51 SECTION 6 ADMINISTRATIVE ENGLISH 6.1 ON THE PHONE YOUVE GOT

3 SECTION 1 INTRODUCTION 1. AN INTRODUCTION TO TOURISM UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 1. Put the words from the list into the correct boxes below. Some words may appear in more than one box. See the examples. Airline art gallery beach check-in-deck currency boarding card charter flight departure lounge excursion foreign exchange in-flight magazine passenger plane price war tour guide tourist Money Tourism insurance policy railway sightseeing train road People&jobs travel agent Tourist attractions Art gallery museum stagecoach travellers cheques Air travel Other transports Airline 3

4 UNIT 4 ROLE PLAYING SPEAKING AND WRITING 2. Look at these pictures of well-known tourist attractions. Can you identify them? In which of the ten countries listed bellow are they located? a. Britain b. China c. Egypt d. France e. Greece f. Italy g. Peru h. Russia i. Spain j. USA 4

5 3. In groups, prepare the questions you will need to ask in order to get this information. Work from another group and ask your questions. UNIT 1 GRAMMATICAL INTRODUCTION 5

6 GRAMMAR 4. TO BE a) Look at the examples. I m Jonathan Is he a football player? You re my teacher She isn t Mary b) Complete the table. Positive Negative Interrogative I m (I am) I m not (I am not) Am I? You (You are) You aren t (you are not)... you He s ( He is) He isn t (He is not)... He? She. (She is) She (She is not).. She? It ( It is) It (It is not).. It? We re (We are) We aren t ( We are not)..we? You.. (You are) You (You are not)..you? They.(They are) They (They are not). they? 5. Complete the space with the verb to be. 1. I m /am an Italian girl. 6

7 2. My father at work. 3. Trixi and Felix my cats. 4. Trixi in the garden. 5. Felix on the floor. 6. My green pencil.on the floor, too. 7. The other pencils..in my pencil case. 8. My mother in the kitchen. 9. Susan and Betty good friends. 10. They..good at sports. 6. Write the previous sentences into negative and interrogative. UNIT 3 PHONETICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: What does she look like? Video: Describing people, places and things SECTION 2 INTRODUCTION, AN IDENTIFICATION IN ENGLISH 2.1 WHO IS HE? UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 7

8 GREETINGS AND INTRODUCTIONS 1. Complete the dialogue with the words in the box. Fine I m name s Nice this you Liz: Hi. My. Liz Monica: Hello, Liz. Monica. Liz:Oh, hi, Jack. How are you? Jack: I m, thanks. How? Liz: OK, thanks Monica is my friend, Jack. Monica: to meet you Jack: Hi, Monica. UNIT 4 ROLE PLAYING SPEAKING 2. Work in a group of three. Have conversations like the one in exercise one. UNIT 3 PHONETICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING 3. 8

9 a. Listen and complete A. Hello. My name is What s your name? J. Hi, my name is John, nice to meet you. Where are you from? A. I m from and you? J. I m from, and where do you..? A. I live in Palma. What do you do? J. I m a A. How.. are you? J. I m 31 years old. Are you.? A. No, I m not. J. What s your telephone? A. My telephone number is J. Please, can you.? A. Yes, of course, J. Thanks ( ) A. see you soon J. Bye A. Bye b. Listen and complete the form. Name Nationality. 9

10 Address Age... Profession.. Telephone number. Name. Nationality Address Age... Profession.. Telephone number. UNIT 1 GRAMMATICAL INTRODUCTION GRAMMAR POSSESSIVE ADJECTIVES my Mi / mis your tu / tus his su / sus her su / sus its su / sus our nuestro/a/os/as your vuestro/a/os/as their su / sus a. Look at the examples She lives with her grandparents. 10

11 I ve got two brothers, their names are Tom and Mark. 5. Complete the table. Singular I. You She her Plural We our You They.. He. It 6. Complete the sentences with possessive adjectives. 1 He's from Spain...name's Alberto. 2 They're married..children's names are Lauren and Daniel. 3 We're brothers. parents are French. 4 She's eight...brother's nine. 5 I'm British. name's Peter. 6 You're students. books are in the classroom. 2.2 HOW CAN I GET TO THE CATHEDRAL? UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 11

12 1. UNIT 4 ROLE PLAYING 2. Work in groups asking and giving information from the city map. UNIT 1 GRAMMATICAL INTRODUCTION GRAMMAR PRESENT SIMPLE 12

13 Singular I. You She goes Plural We go You They.. He. It 3. Write the following sentences in a negative form (don't, doesn't, isn't, aren't). 1. I go to school everyday 2. Laura is very tired. 3. My hobby is collecting stamps. 4. Hugh has breakfast at seven. 5. Thomas and Nick play tennis all day. 6. The plane is full. 7. I read a lot of books. 8. The children like ice cream. 9. I love playing with the computer. 4. Choose the correct answer. 1. Do you live in London? o Yes, I do. 13

14 o Yes, I am. 2. Does she usually go to the cinema? o Yes, she does o Yes, she do. 3. Where do you live? o I live in Manchester. o Yes, I do. 4. Does he always get up at seven? o Yes, he do o Yes, he does. 5. Does Peter go to school everyday? o No, he does not. o No, he don't. 6. How often do you play football? o I play football everyday. o Yes, I do. 7. Do you often take the train? o Yes, I am. o Yes, I do. 8. Does your mother live in Houston? o Yes, she does. o Yes, she do. UNIT 1 GRAMMATICAL INTRODUCTION TELLING THE TIME What time is it? 14

15 5. Match the two ways of telling the time. Short form 1. It s eight Long form a. It s twenty past eight. 2. It s eight fifteen. b. It s eight o clock. 3. It s eight thirty. c. It s quarter to nine 4. It s eight forty-five d. It s half past eight. 5. It s eight twenty e. It s quarter past eight. 6. Write the times in two different ways. 15

16 UNIT 4. ROLE PLAYING SPEAKING AND WRITING 7. Write a description of your maps and explain them to your group. 16

17 UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: Asking and Giving Information. 17

18 Vídeo: Giving Directions in English SECTION 3 TOURIST SERVICES 3.1 SELLING A HOLIDAY 18

19 UNIT 4 ROLE PLAYING READING AND SPEAKING 1. Look at these slogans and extracts from advertisements connected with tourism (1-11). Match them with the destinations and services (a-k) A Eurostar train London to Paris B holidays for people aged over 50 C Portugal D brochure supply service for Australia and New Zealand. 19

20 E Iberia group airline F an American airline G skiing in the Canadian Rockies H Australia I golf holidays in the us mountains J Afican safaris K car ferry company 2. Work in pairs. Fill in the chart below for a town or city that you know well, but that your partner doesn t. You have to sell this holiday destination to your partner. 20

21 UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY AND SPEAKING 21

22 3. Look at this list of specialist holiday types. What do they involve? What sorts of customer are they like to appeal to? Make notes 4. Look at these extracts from travel agency computer screens and print outs. Which is from? - the booking authorization form 22

23 - the booking details ( new transaction)screen? - the printout from the payment history screen? - the printout from the document history screen? 1. 23

24 5. Using the information on the computer screen and printout extracts, how would you answer these questions from a customer in your travel agency? 1. Which tour operator are we going with? 2. What am I signing here? 3. What s the flight number of the return flight? 4. What time does the flight get back? 5. What s the hotel called? 6. How much is the visa payment? 7. What s the total cost of the holiday, including car hire? 8. What s the basic cost without the car hire? 9. When can I to collect the tickets? 24

25 UNIT 1 GRAMMATICAL INTRODUCTION GRAMMAR PRESENT CONTINUOUS Singular I am singing You She. Plural We They are singing You He. It 6. Using the Present Continuous tense, fill in the blanks with the correct forms of the verbs shown in brackets. Look at the example: He is working hard. (to work) 1. I. the questions. (to answer) 2. You. boots. (to wear) 3. We. for work. (to look) 4. She. her friend. (to call) 5. He. a house. (to build) 6. They. supper. (to cook) 7. We. a story. (to tell) 8. You. for the bus. (to wait) 9. I. a book. (to read) 10. It.. (to snow) 25

26 7. Change the affirmative statements given in Exercise 6 into negative statements. Look at the example: He is working hard. (to work) He is not working hard. 8. Change the affirmative statements given in Exercise 6 into negative statements. Look at the example: He is working hard. (to work) Is he working hard? UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: Conversation 26

27 SECTION 4 BOOKINGS AND TOURIST INFORMATION 4.1 AT THE HOTEL UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 1. UNIT 4 ROLE PLAYING 27

28 READING 2. Reading and complete, then practice in groups. UNIT 1 GRAMMATICAL INTRODUCTION 28

29 GRAMMAR HAVE GOT 3. Complete the table. Affirmative Negative Interrogative I I have got a dog... You You have got a bike..... He She..... Has she got a sister? It It has got a window.. We.... Have we got a car? You. You have not got time... Have they got money They He has not got a beard Complete the sentences with the correct form of have got. 29

30 1. They.some fruit. 2. He' lots of friends. 3. I'm busy, I got a lot of time. 4. This apartment is great, it' a lot of space. 5. What.. you.? 6...you a pen? 7. you a pencil? 8. We any juice. UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: Hotel check-in Vídeo: Asking for Information at the hotel Vídeo: English for Hotel and Tourism Checking into a hotel 4.2 AT THE TRAVEL AGENCY UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY 30

31 VOCABULARY 1. Look at this list of types of holidays. Match each one with the correct drawing and with the appropiate phrase from a publicity brochure. a. Adventure b. Camping c. Cruise d. Driving/tourism e. Farm stay f. Fly-drive g. Independent/backpacking h. Package/beach i. Safari/wildlife j. Self-catering k. Skiing l. Trekking UNIT 4 ROLE PLAYING READING AND SPEAKING 2. 31

32 3 Complete this customer enquiry form and practice in pair. 32

33 4. Read the conversation and practice with your group. Do you have any flights to Sydney next Tuesday afternoon? Reservations clerk: Northwind Airways, good morning. May I help you? Mary Jones: Yes, do you have any flights to Sydney next Tuesday afternoon? Reservations clerk: One moment, please... Yes. There s a flight at 16:45 and one at 18:00. 33

34 Mary Jones: That s fine. Could you tell me how much a return flight costs? I ll be staying three weeks. Reservations clerk: Economy, business class or first class ticket? Mary Jones: Economy, please. Reservations clerk: That would be 346. Mary Jones: OK. Could I make a reservation? Reservations clerk: Certainly. Which flight would you like? Mary Jones: The 16:45, please. Reservations clerk: Could I have your name, please? Mary Jones: My name is Mary Jones, that s M-A-R-Y J-O-N-E-S. Reservations clerk: How would you like to pay, Ms. Jones? Mary Jones: Can I pay at the check-in desk when I pick up my ticket? Reservations clerk: Yes, but you will have to confirm this reservation at least two hours before departure time. Mary Jones: I see. Reservations clerk: Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476. Mary Jones: Thank you. UNIT 4 ROLE PLAYING 5. 34

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37 UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Vídeo: At the travel Agency. 37

38 4.3 AT THE RESTAURANT UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 1. Use the following words to complete the sentences below. bill, bottle, dessert, drinks, fish and chips, hungry, menu, non-smoker, order, restaurant, table 1. Guest: A for two, please. 2. Waiter: Smoker or? 3. Guest: Non-smoker, please. 4. Waiter: Here you go. Would you like to see the? 5. Guest: Yes, please. We are very. 6. The guests look at the menu. 7. Waiter: Are you ready to? 8. Guest: We'd like, please. 9. Waiter: Would you like any? 10. Guest: An orange juice, a coke and a of red wine. 11. The guests have finished their meals. 12. Waiter: Would you like a? 13. Guest: No, thank you. Could we have the please? UNIT 4 ROLE PLAYING WRITING AND SPEAKING 38

39 2. UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY AND WRITING 39

40 3. 4. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response: 40

41 1. Can we get the bill, please? Please ask someone else, sir. I'm a little busy. Sure, I'll tell your server ( waiter/waitress) to bring it. I'm not your server. 2. (Handing you money) Here you go. Don't pay me. Pay at the cash register. Why are you paying me? Please pay at the cash register. Please pay at the cash register. 3. Can I order from you? That's why I'm here. Yes, what would you like? Yes, you must order from me. 4. Hey, get me another gin and tonic! I'm sorry, but I can't serve you any more alcohol. You're drunk. Go home. No, no more alcohol, OK? 5. (Customer yelling/screaming) Sir, please keep your voice down. Please don't scream so much. No screaming, sir! 6. This beer tastes stale. That's impossible. It's from a fresh keg. It's your imagination. I just changed the keg. That's strange. It's from a fresh keg. Here, let me see it. UNIT 4 ROLE PLAYING READING AND SPEAKING 5. Read the dialogue and practice it with your partner. Ordering a Meal 1. Hi. How are you doing this afternoon? 2. Fine, thank you. Can I see a menu, please? 41

42 1. Certainly, here you are. 2. Thank you. What's today's special? 1. Grilled tuna and cheese on rye. 2. That sounds good. I'll have that. 1. Would you like something to drink? 2. Yes, I'd like a coke. 1. Thank you. (returning with the food) Here you are. Enjoy your meal! 2. Thank you. 1. Can I get you anything else? 2. No thanks. I'd like the check (bill - UK English), please. 1. That'll be $ Here you are. Keep the change! 1. Thank you! Have a good day! 2. Bye. 6. Read this dialogue and use the menu bellow to practice ordering food in a restaurant. Waiter: Hello, Can I help you? Kim: Yes, I'd like to have some lunch. Waiter: Would you like a starter? Kim: Yes, I'd like a bowl of chicken soup, please. Waiter: And what would you like for a main course? Kim: I'd like a grilled cheese sandwich. Waiter: Would you like anything to drink? Kim: Yes, I'd like a glass of Coke, please. Waiter... After Kim has her lunch.: Can I bring you anything else? Kim: No thank you. Just the bill. 42

43 Waiter: Certainly. Kim:I don't have my glasses. How much is the lunch? Waiter: That's $6.75. Kim: Here you are. Thank you very much. Waiter: You're welcome. Have a good day. Kim: Thank you, the same to you. Starters Chicken Soup $2.50 Salad $3.25 Sandwiches - Main Course Ham and cheese $3.50 Tuna $3.00 Vegetarian $4.00 Grilled Cheese $2.50 Piece of Pizza $2.50 Cheeseburger $4.50 Hamburger deluxe $5.00 Spaghetti $5.50 Drinks Coffee $1.25 Tea $1.25 Soft Drinks - Coke, Sprite, Root Beer, etc. $1.75 UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION 43

44 LISTENING Audio 1: Ordering in a restaurant Audio 2: Ordering in a restaurant Video: At the restaurant 44

45 4.4 SHOW ME YOUR PASSPORT UNIT 4 ROLE PLAYING READING AND SPEAKING 1. Complete and practice this conversation in pairs. 45

46 UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY 2. Write the correct words from the box. Pilot scanner cockpit crew hand-bag trolley control panel boarding pass airhostess suit case customs official meal tray luggage security check captain dimensions aircraft aisle co-pilot passport luggage belt passenger luggage compartment 46

47 UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: Airport check-in 47

48 SECTION 5 CUSTOMER SERVICE 5.1. HOW CAN I HELP YOU? UNIT 4 ROLE PLAYING READING AND WRITING 1. Read the conversation between a client and a rental clerk and create a similar one using the formal expressions. Work in pairs. CAR HIRE PLACE 48

49 CAR HIRE PLACE 2. Read the conversation and complete. Then practice with your partner. 49

50 I d like to reconfirm my flight Reservations clerk: Northwind Airlines... Daniel Adams: Hello. I d like to reconfirm my flight, please. Reservations clerk: May I have your name and flight number, please? Daniel Adams: My name is Daniel Adams and my...number is 374. Reservations clerk: When are you leaving? Daniel Adams: On May 11th. Reservations clerk: And your...? Daniel Adams: Buenos Aires. Reservations clerk: All right. Your seat is confirmed, Mr. Adams. You ll be arriving in Buenos Aires at... p.m. local time. Daniel Adams: Thank you. Can I pick up my... when I check in? Reservations clerk:yes, but please check in at least one hour before departure time I WANT TO COMPLAIN UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY VOCABULARY AND SPEAKING 1. 50

51 UNIT 4 ROLE PLAYING SPEAKING 51

52 UNIT 4 ROLE PLAYING SPEAKING 1. Look at the suggested responses above, then choose one or more of the situation below and act out the conversation in pairs. 52

53 - dirty hotel room(guest to hotel reception) rude hotel staff (tour rep to hotel manager) not supply enough brochures (travel agent to tour operator) lost suitcase at airport (passage to baggage attendant) 2. Read the following complaints and responses. Then match the complaints with the responses. The first one has been done for you. a. 2 b... c... d... e... UNIT 1 GRAMMATICAL INTRODUCTION GRAMMAR 53

54 SHOULD AND SHOULDN T Affirmative I/You He/She/It should be organized shouldn t drink coffee We/You/They Negative I/You He/She/It We/You/They 3. Write advice for the waiter Tim with should and shouldn t and the words in the brackets. 54

55 1. (eat hamburgers) 2. (train at a gym) 3. (wear practical shoes) UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Audio: Asking for services. Vídeo: Asking for assistance SECTION 6 ADMINISTRATIVE ENGLISH 6.1 ON THE PHONE UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY 55

56 VOCABULARY PHONE GREETINGS more informal identifying the listener Is that Bruno Zola? Could I speak to Bruno Zola, please? Is that Bruno? Are you Bruno? Is that you, Bruno? saying who you are (Yes,) speaking. Yes (it is). introducing yourself It s Elena. I m Elena. This is Elena. Here is Elena Asking people to speak slowly/speak up Sorry, could you speak slowly, please? Could you speak up, please? Yes, sure. Yes, of course. Ending a phone conversation When you phone for information, you can often end with phrases like this: o OK, I think that s everything I need. o OK, I think I ve got all the details o Thanks. You ve been very helpful. o Thanks very much for your help. o Bye bye. Goodbye. UNIT 4 ROLE PLAYING WRITING AND SPEAKING 1. Complete and act out in pairs. 56

57 UNIT 1 GRAMMATICAL INTRODUCTION GRAMMAR PAST SIMPLE 57

58 REGULAR VERBS IRREGULAR VERBS Affirmative Base form Past simple I You Drink Drank He Eat Ate See Saw It Come Came We write wrote She worked You Negative I You He She play tennis didn t It go out we You They Interrogative I You He Did go to school? She It have dinner? We You They 58

59 2. Write positive sentences in simple past. 1. he / the question / answer 2. you / a question / ask 3. the dog / bark 4. they / us / call 3. Rewrite the sentences in the negative. 1. They collected postcards. 2. You jumped high. 3. Albert played squash. 4. The teacher tested our English. 5. UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION LISTENING Vídeo: On the phone. 6.2 YOU VE GOT UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY WRITING 1. 59

60 READING 2. The following text is from an online travel agency. Read the text carefully and answer the questions on the text. The hotel has 8 Standard, 6 Deluxe, 4 Family rooms and 9 Cottages. Rooms have hot and cold shower and private balcony. Room service and laundry are available. All rooms except Cottages offer air conditioning. Each room has two single beds, Family rooms have 4 single beds. All rooms (except for Cottages) have televisions. If you wish to make a reservation or request more information simply complete the form. Our travel staff will typically respond to any request in 1 working day. A confirmation of your booking will be sent to you via (and fax if required). If for any reason you need to cancel your booking we would ask you to do so as early as possible by ing our travel staff. Questions on the text. 1. Showers There are no showers in the Cottages. There is a shower in every room. Only the Cottages have showers. 60

61 2. Air Conditioning There's no air conditioning available in the Cottages. Air conditioning is available in every room. Air conditioning is only available in the Cottages. 3. Except for the Family rooms, all rooms are... double rooms. Twin-bedded rooms. Single rooms. 4. To book a room you must... respond in one working day. Send a fax. Fill in a form. 5. Everyone who makes a reservation will receive a confirmation via... fax. . Air-mail. 3. Write an to your partner advising him a visit to Cádiz. 61

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