Train Times. Shoeburyness and London Fenchurch Street. Valid from 23 May 2010 until further notice Shows all trains between. Making travel simpler

Transcription

1 Train Times Valid from 23 May 2010 until further notice Shows all trains between and ondon Fenchurch Street Making travel simpler a c2c-online.co.uk

2 Welcome p Thank you for choosing to travel with c2c and I am pleased that we have continued to meet your aspirations for a punctual and reliable service and in providing excellent customer service. In 2009, c2c consistently delivered the best punctuality amongst all UK franchised train operators and this was recognised by the award of the inaugural 'Golden Whistle' by Modern Railways magazine for our achievement of the best annual average punctuality in 2009 of 96.3%. We will never be complacent and we will continue to work towards even better levels of performance. Already in 2010 we have improved our average punctuality (for the 12 months up to March 2010) to another UK best of 96.6%. Our customer satisfaction rating of 90% in the most recent National Passenger Survey also shows that you think we are providing high levels of service. The survey is always helpful in highlighting the areas where we know we can do better still and we will concentrate on further improvement, keeping you informed in our monthly newsletter, Commuter News. And finally after such a long winter, and with the rest of the spring and summer ahead of us, do please take the opportunity to take advantage of the range of offers and special deals for days out by train on the c2c network with family and friends. Have a look at our website at: c2c-online.co.uk for more information. Julian Drury Managing Director c2c

3 Contents p 2 c2c Useful Contacts 4 Station Facilities and Ticket Office Opening Hours 6 Journey Tips Train times 7 to ondon 16 ondon to 25/26 Tilbury Bus ink and Gravesend Ferry Back Cover c2c Route Map Key The timetable is split into sections that show all services throughout the week, and services on a Saturday and Sunday. The timetable also shows connections associated with the Tilbury Ferry service to Gravesend. MM Monday mornings SuM Sunday mornings TSM Tuesday to Saturday mornings U Interchange with ondon Underground Î Interchange with Docklands ight Railway 4 coach train 8 coach train ± 12 coach train C Cycles not permitted on this service f Ferry to Gravesend It may be easier for you to use a pocket sized timetable covering your part of the route. They fit neatly into ticket wallets and bags and are available from ticket offices. Pocket timetables cover to Fenchurch Street (1) to Fenchurch Street via (2) to Fenchurch Street via aindon (3) Timetables are also available online at c2c-online.co.uk 1

4 c2c useful contacts p For up to the minute train running information, details of forthcoming engineering work, fares info, full timetables and much more visit c2c-online.co.uk Train times & fares info for all National Rail Services Tel: (24 Hours) Journey planning ticket purchases Tel: ( Daily) Cycle & mobility impaired helpline Tel: ( Monday to Friday; Saturday & Sunday) ost Property Tel: ( Monday to Friday) Customer Relations c2c, FREEPOST ADM3968, Southend SS1 1ZS Tel: ( Monday to Friday) Fax: c2c.customerrelations@nationalexpress.com Textphone: ( Monday to Saturday) ( Sunday) Public transport information traveline.info Tel: Public transport information for ondon tfl.gov.uk Through tickets for train & bus plusbus.info Guide to taxis serving rail stations traintaxi.co.uk TV based info on delays and cancellations Ceefax Page 433 Rail crime: don t ignore it, report it Tel:

5 c2c useful contacts p We regularly meet with passenger groups to ensure that your voice is heard and we understand how we can improve our service and performance. We also have a Passenger Panel - a group of customers who regularly discuss with us any issues that you raise. You can contact them by at c2cpassengerpanel@nationalexpress.com Independent Passenger Representation ondon TravelWatch 6 Middle Street ondon EC1A 7JA enquiries@londontravelwatch.org.uk Tel: Fax: londontravelwatch.org.uk For stations Upmister/ to ondon Passenger Focus Freepost PO Box 4257, Manchester, M60 3AR Tel: Fax: Textphone: info@passengerfocus.org.uk passengerfocus.org.uk For stations // to Rail User Groups Southend Railway Travellers Association Mr P Slattery, 17 Central Avenue, Southend-on-Sea Essex, SS2 5HR Rail Users Group Susan Walters, 39 Mygrove Gardens, Essex, RM13 9QT Thurrock Rail Users Group PO Box 299,, RM17 6XQ trug@btopenworld.com c2c-offline.co.uk 3

6 Station facilities and ticket office Fenchurch Street imehouse West Ham Barking Upminster** aindon eigh-on-sea Chafford Hundred* Tilbury Town KEY Step-free access from ondon Rail-road season ticket (Plusbus) Step-free access to ondon Station link Step-free toilet Car Park ifts Cycle Park Taxis available Ferry for Gravesend 4 (wheelchair access) Bus stops (D - disabled spaces available)

7 opening hours p Monday - Friday Saturday Sunday Open Close Open Close Open Close COSED COSED COSED COSED COSED COSED COSED COSED Private car park opposite station Catering/Coffee*** Newsagent Baby changing facilities * For akeside ** No disabled access to platform 6 for trains to/from Romford *** Hours may be limited Facilities and ticket office opening times are subject to change. For an up to date list of station facilities, please see c2c-online.co.uk 5

8 Journey Tips for more information visit c2c-online.co.uk p For full details of all c2c services, fare information (including season ticket savings calculator) and ticket purchase, timetable and service alteration, commuter news and text alerts please visit our website c2c-online.co.uk. Connections Connections are available at c2c stations with National Rail services, ondon Underground, Rail link buses, international air & rail services and local buses. Taxis are also available at most stations. See the map on the back cover for details of these connections. Service alterations On occasions we may not be able to run the services shown in this timetable. For details of forthcoming service alterations, or current service disruption visit c2c-online.co.uk or call National Rail Enquiries on Details of upcoming engineering work affecting c2c services are displayed at c2c stations. We offer a free personalised journey disruption alert service by SMS text or for regular traveller. To be fully in touch make sure you register online for these regular updates. Bicycles Bicycles can be conveyed on c2c trains free of charge provided it is safe to do so. Bicycles are not permitted, however, on certain peak trains. Trains on which bicycles may not be conveyed are indicated in the tables of this booklet with a cycle symbol. Tricycles and tandems cannot be taken on any train Customer assistance c2c welcomes customer with restricted mobility or other additional needs. Find full details of how to book assistance by visiting c2c-online.co.uk or calling We will ensure, where possible, customers are met and assisted throughout their journey. In order to provide the best possible service we would appreciate 24 hours notice, but if this is not possible, whilst we cannot guarantee it, we will do our best to provide assistance. Information on disabled access at all c2c stations is detailed on the station facilities page. Smoking All c2c services and stations are non-smoking Quiet zone One in four c2c carriages is designated a quiet zone where we will ask you not to use mobile phones and personal audio devices such as MP3 players. Park and Pay by Phone Park & Pay by Phone is a fast, easy and convenient payment for parking. There s no need to use the ticket machines, no need to display a ticket in your car and you ll receive text reminders before your parking expires. All you have to do is phone or text and follow the simple instructions. 6

9 Mondays to Fridays 7 and ondon eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU C C C C C C C C C C C C C ±

10 c2c-online.co.uk Mondays to Fridays C C C C C ± C C C ± C C ± C C C C C C C C C C C C C C C C C eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU C

11 Mondays to Fridays 9 and ondon eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU C and at the same mins past each hour until

12 c2c-online.co.uk Mondays to Fridays 10 eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU

13 Mondays to Fridays 11 and ondon eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU

14 and ondon Saturdays 12 eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU

15 Saturdays 13 c2c-online.co.uk eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU and at the same mins past each hour until

16 and ondon Sundays 14 eigh-on-sea aindon Chafford Hundred (akeside) ondon iverpool Street U imehouse Î ondon Fenchurch Street ÎU and at the same mins past each hour until

17 Travel Information c2c-online.co.uk c2c s aim is to make your travel simpler. There are three ways of finding out information about your train before you travel. Name of service How does it help me? How do I get it? Personalised my regular train times Pro-active c2c send me the info Personalised station to station Reactive I have to get it Train Tracker For one-off journeys Departure Information Phone Text Journey Check For regular journeys Real Time Information Online WAP PDA Journey Disruption Alerts For regular journeys Personalised delay alerts SMS For full details of how to use these services go to 15

18 ondon and Mondays to Fridays 16 ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea

19 Mondays to Fridays 17 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea and at the same mins past each hour until

20 ondon and Mondays to Fridays C C C C C C C C C C C C ± C C C C C ± C C ± C C C ± C C C C ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea C ±

21 Mondays to Fridays 19 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea C C C C C ± C C C C C

22 ondon and Mondays to Fridays 20 ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea TSM TSM TSM

23 Saturdays 21 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea

24 ondon and Saturdays 22 ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea and at the same mins past each hour until SuM SuM

25 Sundays ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea and at the same mins past each hour until

26 ondon and Sundays MM ondon Fenchurch Street ÎU imehouse Î ondon iverpool Street U Chafford Hundred (akeside) aindon eigh-on-sea

27 Mondays to Fridays Gravesend f Tilbury Riverside f Tilbury Riverside b Tilbury Town b Tilbury Town ondon Fenchurch Street ÎU Saturdays Gravesend f Tilbury Riverside f Tilbury Riverside b Tilbury Town b Tilbury Town ondon Fenchurch Street ÎU Gravesend Tilbury Riverside (Ferry Service) Tilbury Town (Bus Service) ondon b Minibus (between ferry terminus and railway station) f Ferry Service (operated by ower Thames & Medway Boat Company) Mondays to Saturdays No Sunday service 25

28 ondon Tilbury Town Tilbury Riverside (Bus Service) Gravesend (Ferry Service) b Minibus (between ferry terminus and railway station) f Ferry Service (operated by ower Thames & Medway Boat Company) e Change Required Mondays to Saturdays Mondays to Fridays ondon Fenchurch Street ÎU Tilbury Town Tilbury Town b Tilbury Riverside b Tilbury Riverside f Gravesend f e e Saturdays ondon Fenchurch Street ÎU Tilbury Town Tilbury Town b Tilbury Riverside b Tilbury Riverside f Gravesend f iability c2c does its best to publish accurate timetables but takes no responsibility for any errors which may occur. No Sunday service 26

29 ondon Connections RAI SERVICES National Rail Services Chiltern Railways c2c First Capital Connect First Great Western ondon Midland ondon Overground National Express East Anglia Southern Southeastern South West Trains Heathrow Connect Heathrow Express Tf Services (thinner lines) Bakerloo ine Central ine Circle ine District ine Docklands ight Railway Hammersmith & City ine Jubilee ine Metropolitan ine Northern ine Piccadilly ine Victoria ine Waterloo & City ine ' copyright ATOC (C extract) THIS MAP MUST NOT BE REPRODUCED IN ANY FORM WITHOUT PERMISSION Shepherd s Bush Kensington (Olympia) West Kensington West Brompton Maida Vale Warwick Avenue Royal Oak PADDINGTON Fulham Broadway Holland Park Earls Court Notting Hill Gate Zone 2 Zone 1 High Street Kensington Gloucester Road ancaster Gate Knightsbridge Hyde Park Corner St John s Wood MARYEBONE EUSTON Edgware Road Bayswater Imperial Wharf Queensway Baker Street Marble Arch Bond Street South Kensington Sloane Square VICTORIA Battersea Park Great Portland Street Regents Park Oxford Circus Westminster St. James s Park Pimlico Green Park Euston Square Warren Street Goodge Street Tottenham Court Road Piccadilly Circus CHARING CROSS WATEROO Vauxhall King s Cross St Pancras Russell Square Holborn Covent Garden eicester Square Underground station closed until late 2011 ambeth North ST. PANCRAS INTERNATIONA BACKFRIARS Temple Embankment Kennington Southwark Waterloo East KING S CROSS Angel Farringdon Barbican Chancery ane St Paul s City Thameslink CANNON STREET Mansion House Borough Elephant & Castle Essex Road Dalston Junction Old Street Haggerston Hoxton MOORGATE Shoreditch High Street Zone 1 Bank IVERPOO STREET Aldgate FENCHURCH STREET Aldgate East Bank Monument Tower Tower Hill Gateway ONDON BRIDGE Bermondsey ondon Fields Cambridge Heath Bethnal Green Bethnal Green Whitechapel Shadwell Wapping Rotherhithe Canada Water Surrey Quays Deptford

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