FY 2012 Website Visits Up 19% over previous year
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2 Visits to CBL website cumula2ve 400, , , , , , ,000 50,000 FY 2012 Website Visits Up 19% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March % difference 17.20% 13.42% 17.65% 20.26% 19.33% 19.76% 19.87% 19.58% 19.11% 18.78% 18.86% 18.87% FY ,235 43,440 79, , , , , , , , , ,832 FY ,200 49,269 93, , , , , , , , , ,723 2
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8 CBITD Annual MeeNng General Manager s Report August 4,
9 Good News To Report Great Fiscal News Employee Local Representation with MMA Collective Bargaining Agreements Approved Very Quickly Collaborative Work Environment Monthly Meetings with MMA Officers Employee Recognition Program in Place There s More. 9
10 Good News To Report Looking Forward Marine Side Repairs Terminal Renovations Internet Marketing Plan with New Website Ticket Bar Code Scanning Implementation Passenger Data Reporting Improvements Automatic Identification System (AIS) Automatic Vehicle Location (AVL) Real Time Passenger Information (RTPI) 10
11 CBITD view: Location, Speed, ETA Engine data, alerts, PAX count & more Internet Terminal Customer view: Schedule; online Tix purchase; ETA; Connections; etc via , Twitter, Facebook or website GPS WiFi Self service tix purchase Pax count, Inside and outdoors Tix verification etc AVL/AIS Internet WiFi Pax count, messages etc 11
12 FY 2012 Review 12
13 FY 2012 KPIs Key Performance Indicators Financial Ridership & Vehicles Sales & Marketing Safety Customer Service 13
14 1,200,000 Ridership - Cumula2ve 1,000, , , , ,000 FY 2012 Ridership 2.2% over previous year 0-200,000 April May June July Aug Sept Oct Nov Dec Jan Feb March FY , , , , , , , , , , , ,898 FY , , , , , , , , , , , ,172 Diff 12 vs 11-3,111-11,619-8,011 8,525-9,435-5,684-1,120 3,687 6,534 9,558 14,682 20,274 % Diff 12 vs % - 9.0% - 3.5% 2.1% - 1.6% - 0.8% - 0.2% 0.5% 0.8% 1.1% 1.6% 2.2% 14
15 35,000 Vehicles - Cumula2ve 30,000 25,000 20,000 15,000 10,000 FY 2012 Vehicles 9.1% over previous year 5, ,000 April May June July Aug Sept Oct Nov Dec Jan Feb March FY2011 1,957 4,713 7,727 11,657 15,661 17,845 20,204 21,982 23,747 25,021 26,155 26,157 FY2012 1,003 3,784 6,966 11,129 14,978 17,440 19,787 21,843 23,898 25,415 26,784 28,527 Diff 12 vs ,370 % Diff 12 vs % % - 9.8% - 4.5% - 4.4% - 2.3% - 2.1% - 0.6% 0.6% 1.6% 2.4% 9.1% 15
16 FY 2012 KPIs Key Performance Indicators Financial Ridership & Vehicles Sales & Marketing Safety Customer Service 16
17 Visits to CBL website cumula2ve 400, , , , , , ,000 50,000 FY 2012 Website Visits Up 19% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March % difference 17.20% 13.42% 17.65% 20.26% 19.33% 19.76% 19.87% 19.58% 19.11% 18.78% 18.86% 18.87% FY ,235 43,440 79, , , , , , , , , ,832 FY ,200 49,269 93, , , , , , , , , ,723 17
18 140 Charters - Cumula2ve FY 2012 Charters up 3.3% over previous year But catering was down 15% 20 0 April May June July Aug Sept Oct Nov Dec Jan Feb March FY FY % Diff 12 vs % 22.2% 23.5% 17.2% 9.0% 10.2% 4.2% 4.2% 4.2% 4.2% 4.2% 3.3% 18
19 FY 2012 KPIs Key Performance Indicators Financial Ridership & Vehicles Sales & Marketing Safety Customer Service 19
20 16 Injury Reports - Cumula2ve FY 2012 Injury Reports Up 15.4% over previous year FY FY Diff 12 vs % Diff 12 vs % 0.0% % % 14.3% 42.9% 22.2% 20.0% 20.0% 7.7% 15.4% 15.4% 20
21 FY 2011 KPIs Key Performance Indicators Financial Ridership & Vehicles Sales & Marketing Safety Customer Service 21
22 Customer Service - Incident Reports Cumula2ve FY 2012 Incident Reports Up 11.5% over previous year FY FY Diff 12 vs % Diff 12 vs % 6.3% 7.4% 22.2% 12.5% 13.0% 6.6% 15.9% 14.9% 12.9% 18.1% 11.5% 22
23 Incident Type FY2011 Incident Type FY2012 Terminal 4% Other 11% Mail 5% Other 21% Mail 7% CBL Equipment 3% Vehicle 9% Medical 10% Freight 30% Vessel 4% Ticket 4% Customer Experience 14% Freight 46% Terminal CBL Equipment 2% 0% Vehicle 8% Vessel Ticket 4% 0% Customer Experience 18% 23
24 FY Other FTA Triennial review 137 pages of answers to FTA questions Over 100 documents submitted 3 day on site detailed review Passed with no findings!!! MDOT Biennial Operations Plan FTA Required Cost Allocation Plan in Process PUC petition for LI and GDI Fare Increase Overruled 24
25 FY Other Security Cameras Upgraded Significant use of Wi- Fi (Boats & Terminal) PACTS will become a Designated TransportaNon Management Agency (TMA) CBITD FY2013 Budget Approved Long Range Capital Improvement Plan in Place FY2012 Independent Financial Audit Concluded With No Findings 25
26 FY Other A few changes made a big difference RecondiNoning and cleanliness of bathrooms Cleanliness of boats Power assisted door in terminal A smile 26
27 FY 2013 Q1 Review 27
28 FY 2013 Q1 KPIs Key Performance Indicators Ridership & Vehicles Sales & Marketing Safety Customer Service 28
29 1,200,000 Ridership - Cumula2ve 1,000, , , , ,000 FY 2013 Q1 Ridership Up 11% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March FY , , , , , , , , , , , ,172 FY , , ,842 Diff 13 vs 12 8,308 16,830 24,247 % Diff 13 vs % 14.4% 11.1% 29
30 30,000 Vehicles - Cumula2ve 25,000 20,000 15,000 10,000 FY 2013 Q1 Vehicles 5,000 Up 25.4% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March FY2012 1,003 3,784 6,966 11,129 14,978 17,440 19,787 21,843 23,898 25,415 26,784 28,527 FY2013 2,252 5,139 8,737 Diff 13 vs 12 1,249 1,355 1,771 % Diff 13 vs % 35.8% 25.4% 30
31 Visits to CBL website cumula2ve 400, , , , , , ,000 50,000 FY 2013 Q1 Website Visits Up 16.3% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March % difference 12.85% 16.26% 14.80% FY ,200 49,269 93, , , , , , , , , ,723 FY ,795 57, ,939 31
32 Wi- Fi Visits 7,000 6,000 5,000 4,000 3,000 2,000 1,000 FY 2013 Q1 Wi-Fi Visits Up 40% over previous year 0 April May June July Aug Sept Oct Nov Dec Jan Feb March FY2012 2,466 3,752 3,899 3,546 4,892 4,661 4,404 3,623 2,478 3,451 3,420 3,555 FY2013 4,082 4,200 5,767 % difference 65.53% 11.94% 47.91% 32
33 140 Charters - Cumula2ve FY 2013 Q1 Charters Same as previous year - 20 April May June July Aug Sept Oct Nov Dec Jan Feb March FY FY % Diff 13 vs % 18.2% 0.0% 33
34 Customer Service - Incident Reports Cumula2ve FY 2013 Q1 Incident Reports 10% less than previous year FY FY Diff 13 vs % Diff 13 vs % % % 34
35 Incident Type - Current FY to Date Other 27% Mail 18% Terminal 9% Freight 28% Vehicle 9% Customer Experience 9% 35
36 20 Injury Reports - Cumula2ve FY FY Diff 13 vs % Diff 13 vs % % % 36
37 Grant Summary 37
38 Terminal RenovaNon Funding Status 38
39 Recap There is Good News To Report Financial status has improved FY 2013 Q1 Financials connnue the posinve trend Funding has been secured for several areas of improvements Work environment has also improved 39
40 Back to the Future New Vessel Bar Code Scanning of Tickets Passenger Data Reporting AVL/Real Time Passenger Information Transformation of the Terminal Internet Marketing Focus & New Website Collaborative Work Environment Continually Improving Work Environment 40
41 Questions & Feedback 41
42 42
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FIRST Regional Planning Guide & Manual Section 11
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JULY GRADE 9 (LANGUAGE A - ENGLISH) OBJECTIVE LEARNER PROFILE ATL INTERDISCIPLINARY TOPIC : THOMAS HARDY, THE SON S VETO JULIUS CAESAR-ACT I AOI Human Ingenuity Significant concept- General: overview of
EXISTING SEASON TICKET HOLDER NUMBER [IF YOU ARE NEW PLEASE WRITE NEW ] AUSTRALIAN PENSIONER CONCESSION YES, I D LIKE TO RECEIVE S FROM STC:
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USE THIS FORM FOR ONE OR MORE SEASON TICKETS 2015 BOOKING FORM IF YOU ARE BOOKING FOR MORE THAN TWO PEOPLE DOWNLOAD A GROUP BOOKING FORM FROM SYDNEYTHEATRE.COM.AU/2015 OR PHOTOCOPY THIS PAGE AND SUBMIT
Andrew Hudson Translations 2014
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