Communicating Positively

Transcription

1 Essex iosh Group Communicating Positively Good Afternoon Christine Shakespeare

2 Christine Shakespeare Training and Coaching Solutions Limited Qualified Trainer & Executive Coach 25+ years in Learning & Development Private & public sector experience 5 years at Basildon Borough Council Lives in Essex

3 How: Learning Together... Its your workshop - get involved & enjoy learning Ask anything at anytime Your opinions & experience count We can always learn

4 Is your brain working? W 1. Draw a large W 2. Draw 3 straight lines to produce 8 triangles, the triangles can not overlap

5 Definitions / Meanings Communicating Positively The ability to convey messages in a positive manner Expressing certainty, emphasise what is good

6 Benefits of Communicating Positively Mood & outlook improves People understand expectations & reality Improves morale & team work Anxiety declines & reduces stress Improved problem solving & creating thinking Optimistic attitude is infectious Build & develop better working relationships

7 Steps to Positive Communicating 1. Be positive 2. Be brief 3. Be specific 4. State how you feel 5. Offer a solution 6. Take partial responsibility 7. Offer to help

8 Our World of Don ts Don t run in the corridor Don t drink too much Don t stay out too late Don t make too much noise Don t drive too fast Don t be late Don t make a mess Don t be embarrassing Don t walk on the grass

9 How We Learn Conscious incompetence Conscious competence 2 You know what you can t do, or don t know You know what you can do & you think about it whilst doing it 3 Unconscious incompetence Unconscious competence 1 You don t know what you can t do, or what you don t know You don t think about it, you just do it 4 Abraham Maslow

10 Negative & Positive Language Characteristics of Negative Phrasing & Language Tells the recipient what can not be done Has a subtle tone of blame Includes can t, won t, unable to, don t Does not stress positive actions that would be appropriate, or positive consequences

11 Negative Language You neglected to You failed to You overlooked You don t know I told you You say that You state that I can t see how I can t understand Its not my problem You should have You ought to. You must Never do. I must insist Theres no way You state that No doubt Its impossible Unfortunately

12 Negative & Positive Language Characteristics of Positive Phrasing & Language Tells the recipient what can be done Suggests alternatives & choices available Sounds helpful & encouraging rather than bureaucratic Stresses positive action & positive consequences that can be anticipated

13 Positive Language Let me explain I suggest An option may be We What we can do is Certainly I can assure you I have a solution I will Definitely I can confirm that Absolutely We Us I understand An alternative could be We might Of course

14 Making a difference Work out what you want to happen Understand what you need to do differently Communicate specifically Identify whats going well State what you can do State the desired action (instead of the negative) Use yes instead of sure ok Focus on working together to create solutions Work in the present & the future

15 People do better when they feel better Flatter me & I may not believe you Criticise me & I may not like you Ignore me & I may not forgive you Encourage me & I will never forget you William Arthur Ward

16 Bringing it all together Language & definitions The benefits of communicating positively 7 steps to guide us Our world of Don t s How we learn - become conscious again Identify Negative Language Identify Positive Language Awareness of your impact After today - written & spoken Making a difference Quotes to remember Next steps

17 Next Steps 2015 & When Time IQ / EI what it is & why it matters 02 Dec Managing My Time 03 Feb Improving Meetings, Discussions, Appraisals 08 June Tackling Difficult Conversations 05 Oct Problem Solving Tools & Techniques 30 Nov

18 Essex iosh Group Communicating Positively Thank you Christine Shakespeare