Citizens Panel report. November Libraries.

Transcription

1 Policy, Strategy & Communications Consultation & Intelligence Team Citizens Panel report. November Libraries. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 1

2 Libraries - Citizens Panel results November 2014 The November 2014 Citizens Panel questionnaire was sent to 2056 Citizens' Panel members. In total 923 people responded, a 45% response. Executive summary 38% of Citizens Panel respondents had not visited a library at all in Half of respondents have not borrowed books from a library at all in % had visited every few months. 10% had visited monthly. 18% visited every one or two weeks. 20% would use a library more often if it was open at a time that suited them, If they could attend an interest group or course, If it offered art exhibitions or other cultural events, If it offered book clubs, festivals or meet the author events. 25% agree It s OK for some libraries to close if the ones that are kept open are modernised. 53% disagree. 31% agree Libraries have to change, to be of use to me. 29% disagree. There was a high level of internet use and competence among Citizens Panellists. Central library was most visited by panellists (27%) followed by Bedminster (8%) and Henleaze (9%). Most respondents (89%) travelled from home to visit the library, mainly by foot (60%). A quarter drove. Nearly half could get to the library in less than 10 minutes. A third travelled for up to 20 minutes. Most popular times to visit the library were late morning and early afternoon. How libraries are used Nearly half of library users browse and borrow books every visit. 20% take children to read and borrow books. 11% use the free wi-fi and 12% go to relax. 63% disagreed that libraries were boring. Most felt they were quiet, welcoming, open, friendly, helpful, relaxing, safe and educational. If it wasn t quiet, 25% would use the library less. Library services that were most important were: Lending books to help people learn about interests and lending specialist and hard to find books. Providing access to a computer (with internet and office programs) and offering printing. Community news/notice boards, and information about evening classes/courses. Learning about local history, your neighbourhood and community. Least important were: Helping find out about an interest from the internet (e.g. crafts, cookery or fixing a car) Lending films, CD s, Computer games, ebooks. Home book delivery. Using and buying books 55% found books very useful for exploring new interests (85% found internet very useful). Books were better for exploring new interests than answering factual questions. 44% of respondents bought books every few months. 40% buy books monthly or more. On average, 35 per month was spent on books by the Citizens Panel. 75% buy new books online. 56% buy new books on the high street. 58% buy books in charity shop. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 2

3 Q1. 38% of Citizens Panel respondents had not visited a library at all in % had visited every few months. 10% had visited monthly. 13% every couple of weeks. 5% had visited the library weekly. In 2014, how often have you visited a library in Bristol? (tick one) Base % At least weekly % Every couple of weeks % Monthly % Once every few months % Only once % Not at all (if not at all go to Q8) % Q2. The Central library was visited by most panellists (27%). Bedminster (8%) and Henleaze (9%) were also popular libraries. Which Bristol library do you visit most often? (tick one) Base % Central Library % Avonmouth 4 0.7% Bedminster % Bishopsworth 9 1.6% Cheltenham Road % Clifton % Eastville % Filwood 8 1.5% Fishponds % Hartcliffe 9 1.6% Henbury 8 1.5% Henleaze % Hillfields 7 1.3% Horfield % Junction % Knowle % Lawrence Weston 2 0.4% Marksbury Road 3 0.5% Redland % Sea Mills 8 1.5% Shirehampton 7 1.3% Southmead % St George % St Pauls 1 0.2% Stockwood % Westbury % Whitchurch % Wick Road % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 3

4 Q3. Most respondents (89%) travelled from home to visit the library. When you last visited the library in Q2, where did you travel from? (tick one) Base % Home % Work % School / college / university 8 1.5% Other (write in) 6 1.1% Other I don't know x 2 after picking children up from school, but also sometimes from work or home after eating out I use several libraries equally, but your survey is unable to reflect this. Mothers house Plymouth I also go to Filton Library from work Maternity leave Social Group Meetings. Bristol Outreach Library Welshback Gym I am unable to walk far/bad knee Q4. The most common way of getting to the library was walking (60%). 26% drove. How did you travel to the library? (tick one) Base % Walking % Bicycle % Car % Bus % Train 3 0.5% Motorbike / scooter 2 0.4% Q5. Half of respondents could get to the library in less than 10 minutes. A third travelled for up to 20 minutes. For how long did you have to travel? (tick one) Base % Under 10 mins % 11 to 20 mins % 21 to 30 mins % 31 to 40 mins % More than 40 mins % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 4

5 Q6. Nearly half of library users browse and borrow books every visit. 20% take children to read and borrow books. 11% use the free wi-fi and 12% go to relax. Thinking about your visits to Bristol libraries in 2014, how often have you done some of the following? Total Every visit Some visits Never Borrow books % 38.5% 15.8% Read books % 44.6% 37.3% Browse the books % 39.8% 9.8% Read newspapers or magazines % 34.7% 51.8% Job search on the internet % 8.9% 88.8% Use the library computers % 30.4% 60.8% Use the free library Wi-Fi % 23.1% 66.1% Print % 29.9% 62.7% Study % 30.2% 63.1% Somewhere to go and relax % 34.9% 52.8% Do some work % 25.9% 68.4% Meet friends % 20.1% 76.0% Meet business colleagues % 4.7% 95.0% Buy refreshments % 19.2% 77.7% Borrow a DVD % 34.7% 60.1% Borrow a CD % 23.1% 74.1% Borrow a computer game % 95.0% Take the children to read/borrow books 20.1% 24.2% 55.7% Children s storytime or activity % 23.6% 71.6% Attend a local group (eg book or history club) 1.2% 14.2% 84.6% Find out about local news and what s going on 15.4% 35.4% 49.2% Other (please write in) % 20.3% 72.2% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 5

6 Other Research history Vote x 5 Ask the library to advertise the school fair twice a year. They are so supportive of the local school. use scanner research on family tree Just to have some human interaction - some weeks I wouldn't have any contact with anyone other than my Mother if it wasn't for the Library. LEAFLETING meetings of local NP groups and Friends of Henleaze Library events I wanted to use a MINTEL report, the central library used to have them, they don't any more. I was helping my son with his GCSE business studies project. Accompanying children Colouring in with the children see exhibitions to watch a performance as part of Mayfest Art exhibition at Central Library pick up literature about local community groups See the various art exhibitions, enjoy the history of the building See the pencilmobil art installation at central library Local history research in archives. use the photocopier Not visited a library in 2014 Attend a course on Art Appreciation Haven't been in 2014 Attend my MP's advice surgery. local area information/whats on take my elderly mother Attended MP's surgery Visit a Gromit on display Use reference library study maps, sheet music Visit exhibition Borrow Audio Books - not sure if thats in one of the above categories Visit exhibition at the entry order books Advice from librarians Use cafe in Central library Family history research using Ancestry on computer Get free food waste bags for my recycling bin Look through leaflets/brochures on display, to find out about activities and events use scanner/use photocopy machine/use some computer programmes which I don't have on my computer/browse websites with knowledge that library has good antivirus programm Performance, Information and Intelligence Service (Policy, Strategy and Communications) 6

7 attend training sessions inter library loans went to a memorial gathering drop off a survey historically I walked to Hanham Library and back to help recover from a back injury, build my resistence and be able to sit down for free, and as long as necessary before completing the painful return journey. It was extremely important to my recovery. take brother to library to borrow books, then return his books Just to see inside the building itself (Central) collecting free food recycle bags because I live in a flat with a mini recycle area take books back borrowed from s glos or n somerset went to a memorial gathering meetings of local NP groups and Friends of Henleaze Library events Rhyme time use scanner Used tel. directories and microfiche for family tree research. Research work related to local history. Approached the librarians for help/info. Research what happens in my area. Legal Surgeries. Occasionally buy s/h books. Job - search Talking books Filwood Library Craft Time Session Look for travel books and maps. To go to Citizens Advice. Teach children one-to-one for BHES, who cannot be taught at home. Partially sighted book group (as carer) We have mobile library monthly. More early learning age 3-5 books required, I have to buy them. Read leaflets/notice board Researching Bristol history. To get waste food bags Picked up book group books Creative writing course. Photocopying Performance, Information and Intelligence Service (Policy, Strategy and Communications) 7

8 Q7. The most popular times to visit the library were late morning (10am 12 noon) and early afternoon (2-4pm). On your last visit, what time of day did you arrive? (tick one) Base % 8 9am am % 10 11am % 11am % 12 1pm % 1 2pm % 2 3pm % 3 4pm % 4 5pm % 5 6pm % 6 7pm % Later than 7pm 4 0.7% Q8. Many Citizen Panel respondents agreed with descriptions of libraries as quiet, welcoming, open, friendly, helpful, relaxing, safe places to be and educational. Most respondents (63%) did not agree that libraries were boring. How well do each of the following words describe Bristol libraries, in your opinion? Total Definitely Definitely True Neutral Not true true not true Quiet % 50.9% 19.7% 3.5% 0.9% Welcoming % 43.4% 26.3% 2.7% 0.6% Open % 46.5% 24.7% 2.4% 0.1% Friendly % 40.4% 29.4% 2.0% 0.5% Social % 29.4% 48.9% 7.5% 1.1% Helpful % 45.7% 19.7% 1.8% 0.2% Modern % 27.9% 44.7% 14.1% 2.4% Light and airy 14.5% 36.9% 40.3% 7.3% 1.0% Happy % 34.5% 44.5% 5.6% 0.9% Boring % 5.3% 29.7% 38.6% 24.6% Relaxing % 46.8% 34.8% 4.2% 0.7% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 8

9 Safe places to be 24.8% 50.4% 23.1% 1.5% 0.2% Inspiring % 31.5% 46.6% 6.8% 1.4% Educational % 46.3% 19.8% 1.5% 0.1% Essential for society 51.2% 30.2% 15.5% 2.4% 0.7% Community focused % 38.2% 29.4% 3.4% 0.6% Q9. Around 20% of Citizens Panel respondents would use a library more often if it was open at a time that suited them, If they could attend an interest group or course, If it offered art exhibitions or other cultural events, If it offered book clubs, festivals or meet the author events. A quarter would use the library less if it wasn t a quiet place. Which of the following changes would encourage you to use a library more often? Total...much... a little...the...much... less more more same less If it was closer to my house 13.0% 19.6% 66.7% 0.1% 0.7% If it was closer to my school/workplace 7.0% 14.0% 75.5% 1.9% 1.6% If it was open at a time that suited me 18.9% 26.4% 53.6% 0.5% 0.5% If I could do work there 8.2% 16.2% 70.8% 3.4% 1.4% If I could study there % 12.1% 75.6% 3.6% 1.4% If I could meet people there 8.1% 23.0% 60.4% 6.1% 2.4% If I could go there and relax 9.8% 22.7% 62.5% 3.3% 1.7% If I could attend an interest group or course (eg computers, 21.6% 36.1% 38.6% 1.9% 1.8% local history) If the library could help me set up an interest group (eg 11.2% 18.2% 63.9% 4.7% 2.0% local history, craft) If I could relax in a quiet environment 8.6% 22.9% 65.9% 1.7% 1.0% If they had more books 16.1% 25.3% 57.5% 0.6% 0.6% If they had more DVDs % 17.2% 69.3% 4.2% 1.5% If they had Wi-Fi Performance, Information and Intelligence Service (Policy, Strategy and Communications) 9

10 internet connection 16.5% 22.0% 57.7% 2.5% 1.3% If they had computers I could use 11.9% 14.2% 70.3% 2.1% 1.4% If they had more for the children to do 10.1% 15.2% 60.9% 7.8% 6.1% If I could meet people like me 9.1% 18.6% 64.8% 5.7% 1.8% If it wasn t a quiet place 1.9% 5.2% 49.9% 25.4% 17.7% If it was more modern % 21.8% 66.2% 3.2% 1.7% If it offered art exhibitions or other cultural events 22.2% 40.0% 33.0% 3.2% 1.6% If it offered book clubs, festivals or meet the author 22.6% 36.0% 36.7% 3.1% 1.5% events If it was in the same place as the Job Centre or other 3.7% 5.2% 51.1% 21.7% 18.3% council services If it was in the same place as my children s school or leisure 4.8% 9.9% 54.7% 16.3% 14.3% centre/pool If I could get more information on health (e.g books on prescription, clubs 8.0% 13.7% 67.6% 6.4% 4.4% about health) Other (write in) % 3.8% 77.4% 4.2% 3.8% Other The collections need to be managed better with a basic collection; standards and classics. When I did go there it was a jumble. Newspapers, cafe Free on-line research facilities eg: Genealogy / Local History If they got rid of those bloody self check in things and got people instead, its so impersonal and cold. Actually, I love our local library. I use it a lot, and like the staff there. There is little else it needs to offer in my opinion. more computors, as there is a high demand for the few they got if I could get in on my scooter of wheelchair Libraries should sell advance bus tickets (FirstWeek, FirstMonth) and be kept provided with supplies of printed bus maps, timetables and posters advising of upcoming changes to services. separate quiet and not quiet areas. An area where you can get a coffee sit in an armchair and browse some books.greater availability of newly released quality novels. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 10

11 As an author myself I would love to give talks and book readings promoted by the library. I'd also like to attend courses. It could work like The Folk House. I personally use the library as much as I possibly can given my ft job and busy life. often I go there because I love being next to loads of books, it's my way to meditate! if there were more choices of books, e.g. poetry, comics (like French libraries) If there was information I needed that I could only access there. I like the quiet of a library but this makes it not suitable for socialising as for me that involves talking and laughing. I love learning about new things so hand picked books designed to trigger interests in new topics - beginners guides, that also have a recommended reading list - maybe work with Bristol Uni to put together. I would go to look at those, but I would prefer the council to fix street lighting and pavements in Clifton Wide selection of e-books in particular! offer borrowing or renting ebooks Better choice of newspapers and magazines Libraries are outside my thinking however through the lives of my children and grandchildren in other parts of the country I see there is a need for a library. More time allotted time to use computer SELECTION OF SHEET MUSIC FOR QUARTETS better diabled parking If the library had the books I wanted. I think libraries are essential for the community who don't have access to wi-fi, study aids & books at home If I had more time! being a cultural hub I have a substantial personal library and habve not used a public library in Bristol for 40+ yrs If it held wide range on information on whats on in Bristol If staff were more welcoming enough staff to cope with numerous enquiries or valuable help If DVDs were free if there was a cafe area for socialising with tables, wifi, dedicated spaces for children to socialise, I think it may be my age group, but we just don't use libraries! We have everything at a touch of a button... this part of the questionaire is not well designed, some parts are not applicable to me therefor data not accurate I don't use libraries!! I think libraries need to showcase what they have e.g. can they last having all the Times Bestsellers etc. and make people aware of what's available? Improve toilet facilities. You have to ask for a key at Bedminster library which is a pain with small kids who don't give you much warning when they need to go! coffee shop or similar i dont use the library If my local library had cafe/bar, drop-in hub for lonely people, had drop-in health advice a dynamic place for all maybe even gigs.. none- i know it is there if I need it but I didn't grow up using a library. I buy books and google for information Any other. It's great as it is! Performance, Information and Intelligence Service (Policy, Strategy and Communications) 11

12 If I had more free time! Better vigilance of users especially those with poor personal hygiene or other antisocial traits none of th reasons are why I dont use the library - never seem to get any time to read Larger stock of fiction. arts events like the j3 event for kids to design bristol offerd more in it's ebook epub selection. Better range of CDs and Audio Books whilst i understand the (old) need for them i just do not use them, so for me they are an exspensive use of resources. if there were community shared facilities for craft eg small machines and ovens together with CAD software if they were more efficient and honest Some of above N/A but no box to tick. I would only like it in leisure centre, etc, if librarians were on hand to help. Access to recent and historical newspaper archives on computers, and more computer terminals for research I now have a kindle and download all my books. A cafe more linux computers that dont require booking or registration I do not use the library facility more popularised information about all these activities which library offers. Many people think that library is only to borrow books later opening times for working adults If they sold alcohol Inspiring architecture I would use it more often if they held books by African &African Caribbean authors, which they don't that is why I dont go so often now. I don't use libraries because I am not a book lover I usually read magazines. Most of the books I read are about Christianity and work related which are not stocked in the Library. more audio books I visit as often as i want I personally use the library as much as I possibly can given my ft job and busy life. often I go there because I love being next to loads of books, it's my way to meditate! None of these, library facilites ok for me, as they are now. I prefer to buy my books. More information on my area Hengrove. Private space for personal conversations. Bristol well endowed with Art Galleries. A faster turn-over of books on the shelves. If it had a coffee shop with food and toilets etc. Job - search online No change needed for me. I find the library as it is now quite fit for purpose. As I live 3 streets away from AV/Lib it is perfect for me. I have COPD so I have to have transport I don't so as often as I would like. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 12

13 Open six days a week not four and half. If the "poetry can" could move back - a must, in a library. If I was a widow, now my time is taken up caring for my husband. If it was less smelly and felt cleaner I would visit the library much more. More books in large print for people with sight problems. With all the technology and help it's not somewhere I need to go. I am not a person who reads a lot. Already use the library often - very happy with it I don't know Open more hours & on Sundays Don't use the library so cannot comment My needs for information and fiction are met in other ways. If I could order books & receive them quickly More IT courses More activities, eg. childrens clubs, gardening or health clubs, crafts. Some quiet times, but also times when activities could take place. Used more by the local community. If your Council did not close the local library. If it had a wider range of newspapers/magazines. If needed reference books would they have any? Q10. Library services that were most important were: Lending books to help people learn about interests. Lending specialist and hard to find books Providing access to a computer (with internet and office programs) Offering printing Community news and notice boards Learning about local history Learning about my local neighbourhood and community Information about evening classes or courses Library services that were least important were: Helping find out about an interest from the internet (e.g. crafts, cookery or fixing a car) Lending films, CD s, Computer games, ebooks. Delivering books to your home How important are each of the following library services to you? Total Very important Somewhat important Not important Lending the latest bestseller 27.4% 38.2% 34.4% Offering personal book recommendations 17.9% 41.6% 40.5% Helping find out about an interest from the internet 20.8% 39.2% 40.0% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 13

14 (e.g. crafts, cookery or fixing a car) Lending books to help people learn about interests (like crafts, 33.8% 47.1% 19.1% cookery or fixing a car) Lending specialist and hard to find books 48.5% 35.6% 15.9% Lending the latest films on DVD 17.1% 32.5% 50.4% Lending music on CDs 12.8% 33.4% 53.8% Lending computer games 5.9% 20.8% 73.3% Lending ebooks % 36.0% 43.3% Delivering books to your home 12.7% 28.1% 59.2% Lending books in other languages 14.8% 27.6% 57.5% Providing access to a computer (with internet and 30.4% 30.2% 39.4% office programs) Teaching me how to use computers 21.5% 25.6% 52.9% English courses and help 14.7% 20.8% 64.5% Study or homework clubs 16.3% 27.0% 56.7% Offering printing % 35.2% 33.0% Today s newspapers 26.9% 37.6% 35.5% The latest magazines 19.1% 35.5% 45.4% Community news and notice boards 46.5% 37.8% 15.8% Learning about local history 39.9% 42.0% 18.1% Learning about my local neighbourhood 40.5% 42.1% 17.4% and community Offering tools like D printers to 16.8% 29.6% 53.6% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 14

15 help make things Information about evening classes or courses 39.4% 41.0% 19.6% Advice and support for starting a 20.7% 31.6% 47.8% business Advice and support for starting a local interest group 23.2% 35.6% 41.2% (like craft, history or languages) A place to access health support information (eg books on prescription, 21.7% 36.1% 42.1% health support groups) Other (write in) % 23.0% 63.7% Other I don't use libraries x 6 Scanning x 2 Children s activities x 5 (Rhyme and story time, reading, singing, craft) Ability to transfer books from other libraries if not in stock in Bristol x 2 (particularly text books etc) Audio books x 2 Group clubs on different interests and topics Provide information about local public transport services and a facility to purchase advance tickets I see a library as primarily an information service. So reference books are important, but so are all the other things I would like to know about, as indicated in the tick list. Ideally it is an intrinsic part of ALL the other council services. Availability of books on site is not so important - I'd be quite happy to wait for them to come from a central point when I ordered them. So a library could be on line with a pick up point for hard materials at a local council information point or delivered to my home. Not a place I would think to go for these services, I used to find out about evening classes, but can do that from the council's website now Quiet corner with sofas Good quality Children's books are vital for less affluent families. Specialist knowledge in genealogy, especially using computer as a performance venue for recent research, I used Colindale (since closed, alas) and Cheltenham libraries, but had no use for Bristol Having toilets (esp. for kids) All of the above are really important, for those who need libraries. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 15

16 Fast, reliable Wi-Fi x 2 (free) Author events and live literature events are very important to me. Re magazines it depends what types. New Scientist, yes. 'Hello'- NO! to be the centre of the community and open all hours Providing human support classic novels(not best modern best sellers), texts, graphic novels, non fiction(cycling maintenance, plumbing etc) and good range of kids books none Help from qualified staff on specialised subjects and methods of study. Providing access to computer family history and newspaper archive services providing a non commercial public place for people to spend time Photocopier Provide an area for clubs - like a community centre DVD watching booths such as at the new Birmingham library. Specialist professional literature. Different spaces for individual / cosy & quiet or group / louder study or meetings Book by African/African Caribbean writers Children activities, tutoring, reading classes like speed reading Availability of books so one can look up information instead of computer. Libraries is a good thing for people, would go there regular. Presence of librarians - personal touch better than machines. Central Library more information on local area. Wheelchair access. Too far geared towards computer use. The Avonmouth staff are always very helpful. Have a chat, cheer me up. More for pensioners to understand computers. Cleaner, newer copies of books, books being replaced more often. Reading should begin at age 2 - no pre-reading activities in library. Access to books in archive Supplying book group books Places for artists and writers to showcase their work. Performance, Information and Intelligence Service (Policy, Strategy and Communications) 16

17 Q11. Most respondents (89%) find the internet very useful for finding out the answer to a factual question. 50% find a book very useful. If you want to find out the answer to a factual question, how useful is each of the following to you? Total Very useful Neither Somewhat Not very Not useful useful or useful useful at all not useful Internet % 7.7% 1.1% 0.1% 2.1% Books % 43.3% 4.2% 1.7% 1.0% Friends % 52.6% 21.8% 3.8% 1.5% Library % 38.6% 20.6% 5.9% 5.3% A course / attending a group 16.8% 37.9% 28.7% 9.6% 7.0% Q12. 85% of respondents find the internet very useful for exploring new interests. Books were even more useful for exploring new interests than for answering factual questions. 55% found books very useful for exploring new interests. And if you want to explore new interests, how useful are each of the following? Total Neither Not Very Somewhat Not very useful or useful at useful useful useful not useful all Internet % 10.2% 2.5% 0.4% 2.3% Books % 37.8% 4.0% 1.5% 1.3% Friends % 49.7% 16.0% 1.8% 2.5% Library % 40.6% 19.4% 4.4% 4.7% A course / attending a group 35.8% 37.5% 16.4% 5.3% 4.9% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 17

18 Q13. 44% of respondents bought books every few months. 21% buy books monthly, and 19% every couple of weeks. In 2014, how often have you bought books (either for yourself or your family)? (tick one) Base % At least weekly % Every couple of weeks % Monthly % Once every few months % Only once % Not at all % Q14. 75% buy new books online. 56% buy new books on the high street. Charity shops were also a popular source of books, with 58% buying second hand books in charity shops. And which of the following have you bought books from, in 2014? Base % New from Amazon or other internet book shop % New from high street shops % Second hand from Amazon/eBay or other internet book shop % Second hand from charity shops % Second hand from book shops % Q15. Citizens Panellists spent an average of 35 per month on books. Q16. Half of respondents have not borrowed books from a library at all in % borrow books once every few months. 10% borrow books monthly. In 2014, how often have you borrowed books from the library? (tick one) Base % At least weekly % Every couple of weeks % Monthly % Once every few months % Only once % Not at all % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 18

19 Q17. 15% of respondents attend a religious centre weekly and 15% attend classes weekly. How often have you or your family attended each of the following in 2014? Most weeks About once Total or every a month week Once or twice Not at all Services at a religious centre like a church or mosque 15.1% 3.7% 18.1% 63.1% Youth club % 0.7% 3.4% 92.4% Events at the community centre or other public building 6.9% 12.9% 30.8% 49.4% Courses (like yoga or local history) % 6.5% 15.6% 62.6% Q18. 64% of respondents agree that if they need a book they buy it. 82% have no problem finding the information they need on the internet. 25% agree It s OK for some libraries to close if the ones that are kept open are modernised. 53% disagree. 31% agree Libraries have to change, to be of use to me. 29% disagree. 27% would volunteer to support a community group in my local library. 31% would not. Here s a list of statements for each one, please say whether you agree or disagree Total Strongly agree Agree Neither agree or disagree Strongly disagree Disagree There are lots of things to do in my neighbourhood 14.0% 37.1% 30.0% 11.4% 7.6% If I need a book, I buy it % 41.9% 24.2% 5.2% 6.7% I have no problem finding the information I need on the internet 48.4% 34.1% 9.9% 2.9% 4.7% Libraries have to change, to be of use to me 10.1% 20.9% 40.1% 15.7% 13.2% It s OK for some libraries to close if the ones that are kept open are 6.9% 17.8% 22.8% 34.1% 18.5% modernised I would volunteer to support a community group in my local library 5.4% 21.6% 42.1% 6.4% 24.5% Performance, Information and Intelligence Service (Policy, Strategy and Communications) 19

20 Q19. 85% of respondents usually access the internet on a computer or laptop at home. 62% of respondents use a tablet. How do you Total Usually do this Sometimes do this Never do this access the internet? Computer/laptop at home 84.6% 8.6% 6.8% Computer/laptop at work 50.1% 13.5% 36.4% Tablet (eg an ipad) 47.7% 14.1% 38.1% Mobile phone % 18.4% 29.6% Computer at internet café / job centre 1.3% 10.8% 87.9% Computer at library 3.6% 21.5% 74.9% Q20. Citizens Panellists spend on average 2.5 hours a day on the internet. 35 respondents did not spend any time on the internet in a day. Q21. 51% of respondents feel they are very good at using the internet. 5% have difficulty. And how would you rate your skills at using the internet? (tick one box) Base % Very good % Good % Not particularly good % I have a lot of difficulty using the internet % Q22. What is your full postcode. This information is not included in this report. Q23. 44% of respondents work full time. 29% are retired. Are you... (tick one) Base % Working full-time % Working part-time % Unemployed / looking for work % Looking after children at home % In full-time education 9 1.1% In part-time education 3 0.4% Retired % Other (write in) % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 20

21 Other Not working due to long term illness x 7 Semi retired x 4 Self employed x 6 Disabled x 11 Voluntary work x 6 Maternity leave x 8 Carer x 5 much time given to community activities housewife Working full time and in part time education x 2 and in part-time education Currently not working due to taking voluntary redundancy developing artist ESA x 2 2 x zero hour contracts and part time study Part time plus self employed I WORK PART-TIME AND LOOK AFTER A CHILD AT HOME PART-TIME Retired Working full time and studying evenings. long term sick/ part time student Hoping to become a Sole Trader Unemployed Would like to work a few hours per week - Sat am. ESOL Q24. The Citizens Panel had an average of 0.5 children living at home with them. 543 respondents did not have any children. Q25. For those who had children, the average number was 1.2 children per respondent. Q26. 10% of respondents have a household income of less than 10K 34% of respondents have an average household income of 10-25K. 31% have a household income of 25-50K 23% have a household income of over 50K. What is your household income, per year? (tick one) Base % Under 10, % 10,001 to 25, % 25,001 to 50, % 50,001 to 75, % 75,001 to 100, % Over 100, % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 21

22 Q28. Nearly half of the Citizens Panel respondents would like to take part in ongoing discussions about libraries. Would you like to take part in ongoing discussions about the future of Bristol s libraries over the coming months? Base % Yes % No % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 22

23 Demographics of respondents Ethnic origin 89% of respondents were White British, compared to 78% of the population. Base % White British % Any other white background % Black or minority ethnic group % Long term illness or disability Disabled people were well represented. 17% of respondents were disabled which is the same as the population of Bristol as a whole. Base % Yes % No % Gender Women were slightly over represented. 54% of respondents were female compared to 50% of the population of Bristol. Base % Male % Female % Age Group Under 25 year olds were very under-represented in the response. 2% were compared to 15.6% of Bristol year olds were very over represented in the response. 17% of respondents were compared to 7% of Bristol. Base % % % % % % % % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 23

24 Ward Base % Ashley % Avonmouth % Bedminster % Bishopston % Bishopsworth % Brislington East % Brislington West % Cabot % Clifton % Clifton East % Cotham % Easton % Eastville % Filwood % Frome Vale % Hartcliffe % Henbury % Hengrove % Henleaze % Hillfields % Horfield % Kingsweston % Knowle % Lawrence Hill % Lockleaze % Redland % St George East % St George West % Southmead % Southville % Stockwood % Stoke Bishop % Westbury on Trym % Whitchurch Park % Windmill Hill % Religion or Belief Base % Christian % Muslim % Hindu - - Sikh 1 0.1% Jewish 4 0.4% Buddhist 7 0.8% Other % None % Prefer not to say % Sexual orientation Base % Lesbian, Gay, Bisexual % Heterosexual % Prefer not to say % Performance, Information and Intelligence Service (Policy, Strategy and Communications) 24