Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 2,218 customers surveyed, 1,538 responded Likely to Recommend 98% Communication 97% Quality Of Materials 99% Installation Crew 99% Quality Of Workmanship 98% Professional & Organized 99% Sales Knowledge 98% Schedule 94% Value 98% Work Done Right 96% Recent Reviews & Published Comments relies on our behalf of in In this report, Bob B. Shelbyville, IL Feb 21, 2019 They are the best and they have always been the best. I have had 6 garages done with them. Chris B. Metamora, IL Feb 08, 2019 The whole experience was great. Greg was great and responsive. The quality of the garage is fantastic. I would definitely recommend others to look at Coach House Garages if they need a garage. Comment from Happy to hear you had a great experience!! Thank you choosing Coach House! Page 1 of 7 report. Visit more about.

2 Mark G. Le Roy, IL Feb 06, 2019 Lee W. Kokomo, IN Jan 30, 2019 Larry B. Saint Louis, MO Jan 11, 2019 Kendall S. Davenport, IA Jan 08, 2019 I wish I could rate the entire thing with a higher star. They were fabulous, Greg was fabulous, and the company was fabulous. The crew came and put the building up lighting fast and I am completely impressed. Comment from Thanks the fabulous review!! Everything is 5 stars including the workmanship, materials, and efficiency of the crew. Everything was fantastic. The carport attached to the front of the house had to be a certain way. The problem is where it was joined with the roof that was already in place. We are waiting spring to see what could... very professional, very knowledgeable about there product Comment from Glad to hear you are happy with your Thanks Larry! are organized and excellent. relies on our behalf of in In this report, Comment from Thanks Kendall! Page 2 of 7 report. Visit more about.

3 Don S. Monticello, IN The way the concrete was laid and handled is the only situation that reduced this star rating. PAUL L. Champaign, IL Terry O. Mascoutah, IL Victor S. Sidell, IL Comment from Thank you your feedback, especially on the concrete. Sorry to hear this was an area of frustration you. We appreciate you letting us know. Everybody was professional and kind. They checked with us bee they did anything. They waited until I was home to talk about it. Would recommend. Comment from Thank you the great review! We appreciate the feedback. I was astonished at how quickly it went up! They were done by noon! It was amazing to me! Comment from Great to hear!! Thank you taking time the survey! Chuck is a nice guy, but things took a lot longer than expected. relies on our behalf of in In this report, Comment from Thanks the feedback, Victor. And thank you choosing Coach House! Page 3 of 7 report. Visit more about.

4 Patty H. Indianapolis, IN They were overall great. Bill H. Salem, IL Comment from Thanks Patty! Good product, quality workers and completed project. Was amazed at the speed and quality of the completion process of my garage. If I move or ever need another garage, I will be contacting Coach House. Very pleased with the completed garage. Comment from We are so glad to hear that you are well pleased with your garage! Thank you the great review!! I only wish the garage could have been bigger. The property line was the limiting factor. Steve worked hard trying to fit a bigger garage. Steve Ramer did an excellent job of pointing out options and ideas. The speed and organization of the assembly crew. relies on our behalf of in In this report, Page 4 of 7 report. Visit more about.

5 William C. South Bend, IN I can't imagine any way to improve the Paul B. Channahon, IL Jerry B. Mild, IN Mike L. Mount Vernon, IL Comment from Thank you, William!! Jim and Coach House went above and beyond and exceeding my expectations. Comment from Glad to hear this. Thanks taking time the survey. The builders were awesome, polite, hard workers, and did what they were assigned to do. Very satisfied. Comment from Glad to hear you are satisfied with your Coach House We agree...our building crew members are awesome!! Thanks the review, Jerry! Recommend them to anyone that needs a garage. Very professional and cleaned up after themselves. relies on our behalf of in In this report, Comment from Thanks the recommendation & the great review!! Page 5 of 7 report. Visit more about.

6 Steven Ramer did a great job about getting everyone organized. All the people did a great job. Very pleased with the job! I would like to recognize the salesperson, Jim Paputsa his exceptional service. He went above and beyond. relies on our Dan R. Seneca, IL Nov 27, 2018 Nov 27, 2018 Larry L. Mattoon, IL Nov 27, 2018 I was most satisfied with how fast they did the job. Their workmanship is flawless. Their craftsmanship and their build time are unbelievable. A fantastic job and quality are outstanding. Comment from Thanks the great review, Dan!! Dave Schrock and building crew Unbelievable how quickly the building is put up and craftsmanship is top notch. Always impressed with Coach House staff, crew and buildings. This is our second Coach House building. behalf of in In this report, Comment from This is great, Larry! Thanks choosing Coach House, again!! Page 6 of 7 report. Visit more about.

7 RICK K. Catlin, IL Nov 21, 2018 They were very efficient and very quick. It was quicker than I ever thought it would be. I changed my mind two or three times and Chuck worked with me. Chuck was very good. Jaime B. East Peoria, IL Nov 18, 2018 exceeded our expectations. By far our best experience with a contractor when it comes to project management and communication with the customer. Greg kept us inmed of the scheduled build start dates, especially when the weather caused unexpected delays. And best of all, Coach... relies on our behalf of in In this report, Page 7 of 7 report. Visit more about.