English for Health and Social Care Workers

Transcription

1 English for Helth nd Soil Cre Workers Answer key Unit : Communition Working in soil re ordering nd olleting presriptions b prepring mels helping with shopping d ssisting with trvel e dministering medition f rrying out lening duties g delivering personl re h mnging finnes nd budgeting (Smple nswers) Writing reports bout servie users, ttending stff meetings, ttending stff pprisls (supervision), reporting hnges in mood or behviour Polly: nd g Steve: d nd h Mryss: b,, f nd g Polly: likes ssisting with online shopping; dislikes rrying out dmin tsks. Steve: likes helping with budgeting nd finne; dislikes doesn t mention ny. Mryss: likes ooking; dislikes personl re duties. Introduing yourself nd estblishing rpport b Good morning, how re you tody? My nme s Steve. Hello, it s Mrs Driver, isn t it? I m Mryss, I took re of you lst yer. 5 b d e English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

2 Answer key: Unit : Communition b d Just ll me Deli. You n ll me Jim. My nme s Nny, but most people ll me Nn. I prefer to be lled by my surnme. Effetive ommunition in soil re b Communition helps the rer provide better re nd understnd the servie user. Smiling, nodding, shking the hed Brriers re things tht stop the ommunition proess. physil ondition b sensory impirment bkground noise d non-verbl ommunition e personl spe 6 (Smple nswers) Brille This is ode using rised dots. People who re visully impired or blind n red the ode by touhing the rised dots. Sign lnguge (British Sign Lnguge or BSL in the UK) is used by people who re hering impired (def). Mkton This is simplified form of lnguge tht uses signs nd symbols. Crers n use it with servie users with lerning nd physil disbilities or hering impirment. 7 b d Ym lright hik? Ay up me duk Wth drlin. Why ye pet? 0 Miro is non-ntive speker. Joe speks with hevy lol ent nd uses lol expressions. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

3 Answer key: Unit : Communition nie to meet you b I didn t understnd Do you men d you repet tht, plese b Plese stop me if you don t understnd. Let me know if you need me to repet nything. Grmmr fous: Asking questions Wht b Who Where d When e Why f How Closed b Open Closed d Open e Open 5 e T he question Why is the heting on? It s July? sks for detiled response. The other questions sk for simple ftul nswers. 6 Open b Open Closed d Closed e Open f Closed g Closed h Open 7 d e f h g 8 b 8 b d How re you feeling tody? How do you feel tody? How re you tody? Tell me bout your son? Tell me bout your dy? How did you spend your dy? Wht did you do tody? Wht kinds of food do you like for brekfst? 0 Yemi nd Polly will help June wsh nd dress nd prepre her mels. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

4 Answer key: Unit : Communition met Polly b wsh nd dress hering impired Brekfst: tost nd jm; sometimes erel Lunh: sndwih (hm, tun or heese); soup Dinner: redy mel; yoghurt ring the doorbell b disrespetful unhppy 5 Polly speks too fst nd sks too mny questions (multiple questions) t one. It s not esy for June to her or understnd. 6 How b wht 7 Question Answer wht kinds of Tost nd jm / erel b And for Sndwih nd soup how bout Redy mel d nything else Yoghurt Mking soil onverstion Phyllis s fmily Tell me bout b How old re Do they ll live d And wht bout English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

5 Answer key: Unit : Communition fmily b news nd urrent ffirs wether d TV progrmmes e food (Smple nswers) TV sops (wht ws on TV lst night). Reminisenes nd the old dys. If they ttend dy servies, wht is hppening there t the moment. Sport. How they feel tht the servie tht they re reeiving is going. Are they hppy or not hppy? Wht ould we do to improve? (Smple nswers) Musi, sport, film, elebrities nd TV (sops, wht films hve they seen on DVD/inem, footbll tems, et). Wht hve they been up to soilly; where hve they been; wht hve they been doing, et. Wht hve they been up to t shool, ollege, dy servies. Wht they like to do nd where they like to go: wht s hot nd wht s not. Do they hve signifint person in their life, nd do they wnt to tlk bout them? 5 b 7 6 d 5 e f g 7 Show interest Show positive greement Show negtive greement Relly? Uh-huh. Tht s interesting. Mmmm. 97! Tht s gret. Wow! I m relly plesed (for you). Exellent. Tht s wonderful. How exiting. Tht s terrible. Oh no! Wht shme. How wful. You re joking. 8 (Smple nswers) b d How exiting. Relly? Uh-huh. Tht s gret. Exellent. Tht s wonderful. Tht s terrible. Oh no! You re joking. How wful. Wht shme. Tht s gret. Wow! I m relly plesed for you. Exellent. Tht s wonderful. How exiting. 97! English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

6 Answer key: Unit : Communition 0 (Smple nswers) Open questions: Tell me bout your fmily, Phyllis. And wht bout the rest of the fmily? Repetition: Nine! Show interest: Wow! I m impressed. How old re they? Follow-up questions to gin more informtion: Do they ll live lolly? Medil fous: Prts of the body Shoulder Brest/hest Stomh Hnd Fe Hed Nek Bk Arm Hip Fingers Groin Leg Toe Thumb Buttoks Foot Crown Forehed Eyelsh Cheek Jw Lips Chin Eyebrow Eye Cheekbone Er Nose Nostrils Nek Collr bone 6 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

7 Answer key: Unit : Personl re Upper limb (rm): rm, hnd, rmpit, elbow, wrist, finger, thumb Lower limb (leg): nkle, foot, knee, leg, shin, thigh, lf, toe fe b shin buttok, lf, hip d ollrbone e rmpit, wrist Unit : Personl re In their shoes Crers should remember tht every servie user is different. Assisting with personl hygiene nd grooming Wshing Dentl re Grooming sop, shmpoo, onditioner, shower gel, flnnel, sponge, towel, disposble wipes Doreen: Orl re/denture re Ted: Shve Howrd: Bth/shower Doreen: toothbrush, toothpste b Ted: rzor Howrd: sop, flnnel (Smple nswers) mobility, hygiene, diet 5 toothbrush, toothpste, mouth wsh deodornt, body lotion, brush, omb, rzor, mirror, nil brush, perfume, hnd rem, tlum powder hve shower b pyjms is not ble d bth hir English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 7

8 Answer key: Unit : Personl re 6 6 b 8 7 d e f g h 5 7 She rries out ll the stges exept stge the servie user sttes she wnts shower. 8 b 5 d e 9 ok for you? b redy to do your hir towel round you d brush your teeth Grmmr fous: will versus going to.: My son s going to bring my grnddughter round this fternoon. I m just going to press this button..: I m just going to put the bth-bord in the bth. Now I ll help you dry your bk. I m going to lift your legs over the bth. I ll just mke sure the bthroom is len. b d e I m going to (wsh) I ll (just wit) I ll (ll) re (you) going to (visit) I m going to (hek) Assisting with dressing undo/do up b tke off/put on loosen/tighten d roll up/roll down e pull up/pull down 8 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

9 Answer key: Unit : Personl re b d e tke off undo roll down tke off, tighten, undo pull up, tke off, undo dressing stik b shoe horn sok id d stoking id (Smple nswers) Stoking id: First, put the stoking over the rounded prt of the id nd roll it down. Then, hold the two hndles, push your foot into the stoking nd put your foot onto the floor. Finlly, pull the stoking up using the id. Sok id: Pull the sok over the plsti prt of the id. Then, use the ords to pull the sok over your foot. Dressing stik: First, put your rm into the sleeve (of your ot). Then use the dressing stik to pull the sleeve up your rm. Shoe horn: First, put the shoe horn in your shoe. Then put your foot into the shoe. Finlly, pull out the shoe horn. 5 F b F T d T e F 6 She uses shoe horn. b She does wnt to go to the prty t the dy entre. e 7 She wnts to wer the perfume her son bought for her birthdy. Polly s mother hs the sme perfume. Wht would you like to wer tody? b Wht bout the red dress? Do you wnt to wer your new perfume? d Whih shoes do you wnt to put on? English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 9

10 Answer key: Unit : Personl re Tlking bout bodily funtions hve/go for bowel movement b pss motion hve dirrhoe d be onstipted e pss wter f vomit g go to the toilet h hve/do/go for poo i hve the runs j be bunged up k go to the toilet l go for/hve pee m hve problems with the wterworks n throw up/be sik o hve/do shit p hve the shits q hve/do piss r puke up When ws the lst time you hd poo? b Is it diffiult for you to pss motion? Are you still feeling onstipted? d How often hve you been sik tody? e Are you hving problems with your wterworks? 0 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

11 Answer key: Unit : Personl re Assisting with toileting (smple nswers) Wer PPE, wsh the genitl re gently wsh your hnds, ssist the servie user with toilet pper, wipes, inontinene pds, snitry pds/tmpons, use ir freshener, lose the door, enourge the servie user to wsh their hnds, wsh your own hnds gin (smple nswers) Use of bodn for blutions; Mr Hoque is very privte; he doesn t like hving to sk for help; he doesn t like to ept help from younger person, even rer; feelings of loss of uthority ooking b to go to the toilet loses door living room; speks in quiet voie lose b wsh, put on loosen, tke d hnge e fill up f wit 5 b He knoks on the bthroom door to wrn Mr Hoque he wnts to ome bk in. He sys, It s not problem, Mr Hoque. I m here to help. He offers to help him to pull up his own trousers. 6 O b R O d R e O 7 Offer help: How n I help you this morning? Would you like me to help you loosen your trousers nd tke them down Mr Hoque? Would you like ny help to len nd dry the genitl re? Request help: Cn you help me get to the bthroom, plese? English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

12 Answer key: Unit : Personl re Medil fous: Urinry trt infetions (UTIs) bdomen b wste urine d blood e ureters f bldder g urine h urethr i penis/vgin j vgin/penis re frequent, espeilly in women trnsferred from the bowel to the bldder following prolpse of the vgin or womb older men, n enlrged prostte 5 ner tretment, dibetes or onstiption 6 frequent need to use the toilet 7 nuse, vomiting nd bk pin 8 servie users with reurring infetions Cn you tell me bout the problems you re hving? b Does it hurt when you pss urine? Do you frequently hve to pss urine? / Do you hve to pss urine frequently? d Do you hve ny other symptoms? 5 (Smple nswers) Enourge the servie user to et lots of fruit nd fibre. Enourge the servie user to drink plenty of fluids (espeilly if he/she is onstipted this stops people from emptying their bldder ompletely). Explin tht their medition might be using their UTI. Advise your servie user to ontt the dotor if he/she experienes symptoms of UTI. Report writing () To ommunite with servie users. To ommunite with ollegues. To reord tions rried out with the servie user To reord ftul informtion bout the visit. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

13 Answer key: Unit : Food nd nutrition lively b dughter slept d hir e lothes f brekfst g Bthroom h mood /5 Mood Ms Mtthews seemed quite lively when I rrived this morning. I left Ms Mtthews in good mood. Physil stte She hd slept well. Her mobility ws norml. Develop/mintin rpport I sked her bout her evening. We tlked bout the upoming prty t the dy entre. Ations nd justifition I got Ms Mtthews out of bed nd she requested help to shower nd wsh her hir. She explined there ws prty t the dy entre, so I helped her hoose suitble dy lothes. She then sked for some brekfst, whih I prepred erel, tost nd jm nd she te. Internl ommunition with ollegues Pvel Ms Mtthews hs written shopping list. Could you plese ollet her shopping? Thnks. Follow-up tsks Bthroom, kithen nd living room lened nd tidied. Unit : Food nd nutrition In their shoes (Smple nswers) Forgetting to et (perhps due to dementi) Side effets of medition whih my ffet ppetite or use sikness Ill-fitting flse teeth (dentures) Physil illness, suh s stroke whih my hve ffeted the individul s musles English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

14 Answer key: Unit : Food nd nutrition round their mouth for hewing or their bility to lift drinks with their hnds Depression whih my use poor ppetite A visul impirment whih my ffet person s bility to see the food they re bout to et (Smple nswers) b Ill-fitting dentures mke it diffiult to hew nd n use mouth ulers. Diffiulty to swllow, sit up to et or drink. Diffiult to hold utlery. Unble to see nd/or imgine the food due to poor sight or blindness. After dishrge from hospitl, espeilly if they hve broken bones, et or during illness. Enourge servie users s muh s possible; mke mel times enjoyble; prepre helthy, tsty food, lso vriety, ording to the wishes of the servie user; use dpted utensils. (Smple nswers) Help the servie user to visit the toilet; omplete ny neessry religious blutions. Ensure the servie user is omfortble. Cler the eting re. Be positive bout food. Food nd drink items Osionlly: hoolte, sweets, sugry foods Any time: green vegetbles, b diry produts, produts ontining whet (bred, pst et.), eggs, sefood items high in sturted ft, low in rbohydrtes, high in protein. hll b kosher pesetrin d vegn e gluten-free f vegetrin Using dpted utensils two-hndled mug b plte gurd non-slip mt d insulted bowl e dpted utlery English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

15 Answer key: Unit : Food nd nutrition non-slip mt b insulted bowl dpted utlery d plte gurd T b T F d T The first time she tries, Mrth drops the spoon. 5 stop your plte from moving b help you grip 6 It will stop your food from spilling. Plte gurd. b It will keep your food hot if you need longer to et. Insulted bowl. The hndles will mke it esier to hold. Two-hndled mug. 7 hold b push, push grip d grip Providing tive support t mel times 7 b 8 5 d e f 6 g h (Smple nswers) g Crers must try to void mking the servie user feel embrrssed or nuisne; it n lower their self-esteem, nd they my not wnt to et s result. h For mny servie users mel times re diffiult mybe they hve no ppetite, re embrrssed beuse of diffiulties eting or using utensils, et. So rers should try to mke mel times s enjoyble s possible: mke them soil osion. This will enourge servie users to et nd so void mlnourishment. They ommunite using sounds, nods nd gestures. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

16 Answer key: Unit : Food nd nutrition Using enourgement nd prise He hs stomh he nd hedhe. b The dy before. Vegetble soup nd piee of tost. You re doing well. b Could you just try little more? Tht s good. d You ve done well. P b E P d P Grmmr fous: Pst simple review (Smple nswer you my not remember ll of this informtion) Irene (87) lives in Oldhm, Lnshire. She lived with her husbnd until he died ten yers go. Sine then her mobility hs deresed. She is unble to wlk fr unided nd moved into sheltered ommodtion two yers go. Her dughter Megn (58) lives lose by nd visits most dys nd works in lose prtnership with her mother nd the rers. Irene s son, Tony, lives in London but hs little ontt. Irene is very soible nd enjoys her visits from the rers nd her dughter, s well s ttending the dy entre twie week. Type dibetes. b Whole-whet erel Her gluose level is quite high, so bon sndwih with kethup would not be good ide. She sks her to help prepre the brekfst. 6 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

17 Answer key: Unit : Food nd nutrition 5 Mrs M: I tested my gluose level before you rrived nd it ws high:.. Polly: Ms M: Polly: Lots of people with Type dibetes hve quite high blood gluose levels in the morning. Yes, the nurse told me to be reful. I went on trining ourse reently in food nd nutrition. I lernt tht people with dibetes need to wth wht they et, espeilly in the mornings. 6 rrived b sked ws d htted e deided f helped g st h took 8 wthed: sked, helped, tlked, wshed listened: rrived, trined, used deided: htted, needed, tested 9 rrived b ws took d sked e ws f deided g helped h htted Medil fous: Type dibetes / T b F T d T e F b The ondition ffets hildren s well s dults. e Type dibetes develops slowly over time, nd ptients my not relise they re dibeti. 5 (Smple nswers) Inlude strhy rbohydrte foods t eh mel. Cut down on the ft you et, prtiulrly sturted fts. Et more fruit nd vegetbles. Inlude more bens nd lentils. Aim for t lest two portions of oily fish week. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 7

18 Answer key: Unit : Mnul hndling Limit sugr nd sugry foods. Redue slt to 6g or less dy. Drink lohol in modertion only. Study skills (): Strtegies for reding b Red Rell Review Unit : Mnul hndling Equipment for mnul hndling sling hoist b slide sheet hndling belt d trnsfer bord e lifting ushion f support rils from your wheelhir to the toilet (trnsfer bord) b reposition you in bed (slide sheet) in nd out of the bth (lifting ushion) d lift you out of bed (sling hoist) e f you get in nd out of the shower (support rils) you stnd up from the hir (hndling belt) Giving ler, friendly instrutions Mrin hs problems wlking nd getting in nd out of bed nd her hir. (Smple nswer) sit up, bend her leg, move to the edge of the bed, hold onto something, pull herself up 8 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

19 Answer key: Unit : Mnul hndling e b d g f (Smple nswers) e Cn you just strighten up slowly for me? Push the wlking frme forwrd. b Now n you just sit on the edge of the bed? d Could you just put your weight on your left leg first? Now your right leg. g Cn you lift up your leg for me? Now the other one. Could you just roll over to your right side for me? Cn you hold onto the wlking frme? f Could you bend your foot nd lift your heel for me? 5 (Smple nswers) Bend your knee. Put your foot flt on the bed. Put your hnd on your right shoulder. Roll over onto your right side. Look towrds my ollegue. Now slide. Roll onto your bk. b Move your bottom to the edge of the wheelhir. Lern forwrd slightly over your feet. Use your hnds to push up from the wheelhir. Swing your bottom round to the toilet. Slowly nd refully sit bk down. Hold onto my rm. 7 Crer sounds more friendly. The rer s voie rises (moves up) nd flls s he speks. It sounds friendly. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 9

20 Answer key: Unit : Mnul hndling 9 Are you omfortble, or do you need me to re-position you? b Are you redy to trnsfer? Are there ny pressure res I need to onsider before I move you? d Is everything OK? Before trnsfer e Are you in ny pin? During trnsfer After trnsfer 0 I m going to help you stnd up. b We re going to trnsfer you into your wheelhir. He s just going to hold the frme for you. d They re just going to lift you up onto your bed. Risk ssessment for mnul hndling b She hs wekness in both legs nd hs diffiulties wlking round the re home. Crers should lwys use the hndling belt to lift Mrin. Mrin does not lwys wnt to use her frme nd my get upset. Crers should try to support, enourge nd prise her. T b F T b 5 d e 0 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

21 Answer key: Unit : Mnul hndling Enourging servie user to prtiipte tively Tke your time. b You re doing very well. Tht s it. d Well done. d e b Explore the servie user s onerns: You look little worried. Empthise with the servie user: Sometimes it feels bit overwhelming. Explin the reson for the trnsfer: You need to move round more. Try to reh shred deision with the servie user: Why don t you try using the support rils to help you? Support the servie user: I m here with you. Explore the servie user s onerns: You sound bit unsure. b Empthise with the servie user: I understnd; it s not lwys esy. Explin the reson for the trnsfer: It s importnt tht you use your legs. The GP wnts you to do s muh exerise s possible. d Try to reh shred deision with the servie user: How bout you try using your frme? If it s too pinful, I ll trnsfer you to your wheelhir. e Support the servie user: We ll do it together. Grmmr fous: Modls for polite requests prepring food, wshing, dressing nd going to the toilet b sling hoist English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

22 Answer key: Unit : Mnul hndling exited bout b new pub busy d full English brekfst e no pin Would you mind pssing me the sling, plese? b If you ould support Mrtin with your hnd on his bk nd guide the hoist. Could you just hold on to the ross br for me, plese? d Cn you just push Mrtin bit more to the left, plese? e Keep holding on for moment, OK? Medil fous: Pressure ulers b 5 d e When pressure on the skin stops the blood flow, the skin beomes thinner nd breks down nd pressure ulers develop. b Servie users over 70, those with dibetes nd those who hve diffiulty moving round. Good nutrition, not smoking, hnging position frequently. Servie user onfined to bed: shoulders or shoulder bldes, elbows, bk of the hed, rims of the ers, knees, nkles, heels or toes, spine, til bone (t the bottom of spine) b Wheelhir user: buttoks, bk of rms nd legs, bk of the hip bone Report writing () At first, but, First, while, so, nd, nd, s, Then, Even though, At the end of, in order to English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

23 Answer key: Unit 5: Pin nd medition The writer wnts to Exmple Conjuntion dd informtion In ddition nd, s well s illustrte use nd effet beuse so, s, onsequently, s result, provide supporting informtion for exmple for instne demonstrte n im to in order to offer ontrst however but give onession lthough even though show sequene fter At first, first, while, then, t the end of, before When b nd Then d s e However f so tht Unit 5: Pin nd medition In their shoes If the servie user is informed bout their medition they n mke deisions bout their own helth. It n lso help them understnd their ondition nd mnge it better. b There re possible sfety issues if the servie user lives lone, hs memory problems, tke three or more types of medition (inluding herbl remedies, vitmins, et), gets their presriptions from more thn one dotor or phrmy. The rer s role is to help dminister medition ording to the servie user s pln of re. only give uthorised medition from lbelled ontiner (bottle, et). follow their trining when giving medition. help to inform nd edute the servie user bout their medition. be wre of ommon side effets. report ny problems with medition to supervisor or re home mnger. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

24 Answer key: Unit 5: Pin nd medition Monitoring dosges (forms, routes, frequeny, quntity) Crers should follow the Seven Rights of Medition step by step to mke sure they dminister medition sfely to their servie users. injetion b pth tblet nd psule d rem/ointment e inhler f syrup g suppository h spry i IV drip j drops 5 b 8 d e f 0 g h 6 i 7 j 9 inhler b drops injetion d tblet/psule/spry/drops e suppository f rem/ointment g pth h suppository i tblet/psule j spry 5 Tke one tblet twie dy. b Tke one tblet dy in the morning. 6 Tke two tblets twie dy t meltimes or just fter. Tke two 50mg tblets every eight hours if you need to. b Tke 5ml twie dy. Tke one drop three times dy. d Tke one mg tblet every other dy t six o lok in the evening. 7 Servie user Medition Uses Form Dosge Derek Codeine pin killer tblet x 60mg up to hourly b Sylvie Amoxil ntibioti tblet x 50mg every 8 hours Mrs Smith Ltulose onstiption syrup 5ml, twie dily d Mr Dwson Azopt gluom drops One drop per eye, times dy English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

25 Answer key: Unit 5: Pin nd medition 8 You n dissolve some tblets under the tongue. b However, you must swllow psules whole to relese the little pills inside slowly. Administering medition morning b monitored dosge pk dosge d experienes more pin 8 b 5 6 d e f 7 g h fter eting b nuseous disppered NB: pin nd numbness lso wer off 6 Are you redy for your morning medition? b Hve you eten your brekfst? How is your pin this morning? d Hve you swllowed them? e Let me just put my gloves on. f Let me just hek this with your MAR hrt. g Here re your tblets nd your wter. h Now let me sign your MAR hrt. 7 e b g b d f e h f d g h Grmmr fous: Modls (my/might) swelling b rsh weight gin d shking e brething diffiulties f hedhe English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

26 Answer key: Unit 5: Pin nd medition nuse, vomiting (or sikness) nd onstiption b onfusion, drowsiness nd dizziness Dry mouth, sweting nd fil flushing 5 Aording to the leflet you my/might get onstiption. b These tblets my/might use drowsiness. They my/might mke you feel sik. d You might/my suffer nuse nd vomiting. e You might/my experiene bdominl pins. f You might/my notie some sweting. 6 5 b 6 d e f 7 (Smple nswers) You my/might experiene slow hert rte. You might/my notie slow hert rte. You might/my hve ny of the following: nuse, vomiting or onstiption. You might lso feel some onfusion, drowsiness, hedhes or dizziness. A dry mouth, sweting nd fil flushing re lso possible with odeine. The medition my use hypotension. You might suffer problems with your hert either fst or slow hertbet or plpittions. It is possible you might hve problems pssing urine. Finlly, you might lso suffer rsh. Medil fous: Stroke 6 b 5 d 7 e f g dizziness, wekness/numbness in rm, slurred speeh, fe dropped on one side, prlysis of one side of body, loss of/blurred vision, blne nd o-ordintion problems, dysphsi, severe hedhes, loss of onsiousness, dysphgi. 6 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

27 Answer key: Unit 5: Pin nd medition Asking bout pin She wnts to remind rers tht pin is not just physil but there is lso psyhologil spet to it. b 5 d e d b How b Where Are d Cn e Is f Cn 5 How pinful is it on sle of 0 to 0? b 0 is no pin nd 0 is the worst pin possible. 7 Cn you show me on the pin sle? b Point to the piture on the pin sle for me. 9,, 5 b,, 6 Study skills (): Reording nd lerning new vobulry (Smple nswers) See the word in ontext (in exmple sentenes whih demonstrte its mening). Lern bout other menings of the word. Lern bout word fmilies (relted djetives, verbs, nouns, et). Understnd grmmr rules linked to the word. Lern plurls. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 7

28 Answer key: Unit 6: Helth nd sfety 6 (Smple nswers) The photo helps you understnd the topi of the text; this should lso help you understnd the word devie. b Exmples of solid orl dose mediines re given tblets nd psules ie the words round the new word or expression n help you understnd it. Knowledge of nother lnguge might help you understnd the mening of formultions: Spnish formul, Frenh formule, et. d Knowledge of nother lnguge might help you understnd the mening of previl: Frenh prévloir, et. The words round the new word good prtie nd the ontext should lso help you understnd the mening. 7 Sy words loud s you write them to help you pronoune nd remember them. b Write the new word in meningful sentene. Write new words on post-it notes nd stik them round your study re. d Then test yourself every two dys nd every three dys until you re onfident you know the words. e Write new words in notebook nd test yourself while you re on the bus or witing for the trin. Unit 6: Helth nd sfety In their shoes trips nd flls b burns nd slds injuries from operting mhinery d shrps injury (n inident where shrp objet eg needle, blde, broken glss or nnul penetrtes the skin) e eletroution f identl poisoning (Smple nswers) Dibeti om, food poisoning, epilepti seizure, burns, finting, bleeding, shok, hoking, frtures, stroke, hert ttk 8 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

29 Answer key: Unit 6: Helth nd sfety Assessing nd ressuring servie user limited mobility, poor vision, poor blne, ill-fitting footwer, onfusion, medition, ontinene T b T F d T e T f F f A rer should never move servie user who hs hd fll. The rer should over the servie user with blnket to keep them wrm. The rer should omplete the inident form herself nd inform the servie user s fmily nd their own mnger. 5 b d 6 A b R R d A e A f A 7 here to help b Try not to doing well/deep breths d to sty lm/looks worse thn it is e be in pin/omfortble for you f is on its wy Clling the emergeny servies (Smple nswers) People spek too fst, bkground noise, strong ent, bd line mbulne b lying t the bottom of the stirs 0 minutes d mke sure Phyllis is wrm b 5 d e English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 9

30 Answer key: Unit 6: Helth nd sfety 6 I n t her you very well. b It s relly bd line. My bttery s running low. d I didn t th wht you sid. e Cn you repet tht, plese? f Cn you spek more slowly, plese? Grmmr fous: Modls (must, hve to, should) linil wste b disinfetnts ontminted bed linen d medition e lening mterils don t hve to put b must follow should, use d must keep e should dvise must be/hve to be b hve to should/must d hve to e hve to f must g should h must be i should Understnding risk ssessment Who? Wht? Why? When? How? Phyllis Jones Servie user might fll down the stirs Servie user short-sighted / hs rthritis / gets onfused + forgets to put on glsses In the morning before the rers rrive Disourge servie user from tking stirs before rers rrive. Advise her to sty in bed / prepre the night before (glss wter, et). Only tke stirs in emergeny 0 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

31 Answer key: Unit 6: Helth nd sfety vulnerble b exerbte severely impt on d vte e negte (Smple nswer) The ssessment doesn t sk Phyllis to hnge her norml wy of life, eg to stop using the stirs. It sks her rers to enourge Phyllis to do things to mke sure she stys s sfe s possible, eg tke glss of wter, sty upstirs until her rer rrives. Reporting n inident fll b swelling reh the dining room/her bedroom b her blne/n er infetion omplete n Aident Form d the swelling on his elbow e ll Mrtin s GP f ll dotor/unsure M b C C d M e M f M g C h M i M 5 how n I help? b I need to report n inident the GP out d ssessment e Cn you fill in n Aident Form f Thnks for informing me Medil fous: Epilepsy those over 65 b drug or lohol buse seizures or fits d involuntry responses in the body e lose onsiousness f bowel nd bldder g trne-like stte English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

32 Answer key: Unit 6: Helth nd sfety Must Stop the servie user from hurting themselves. b Move the servie user to sfe wrm ple. Stop the servie user from swllowing their tongue using your fingers. d Turn the servie user on their side in the reovery position. e Tlk to the servie user nd try to ressure them. f If the servie user experienes brething diffiulties, ll 999. Must not 5 ushion b restrin them onvulsions d regin onsiousness e respirtory problems Report writing () when, while, During, As, when ws witing, rrived b lled round/were ooking reminded d ws leving/, phoned e ws/left. tripped/fell/ws tking b stumbled/broke ws lying/mnged d ws lling/rrived e ws/ontted English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

33 Unit 7: Supporting the servie user with their ADLs In their shoes C b SU SU d C e Both 5 It ontributes to good physil helth, eg helthy hert. b They might beomes isolted, neglet their home nd stop prtiipting in tivities, whih n ffet their mentl helth. Answer key: Unit 7: Supporting the servie user with their ADLs It mens employing more rers to tke re of bsi needs, whih is expensive. Assisting with shopping Bkery items: bred, roissnt Fresh food: poultry, milk, met, vegetbles, fruit Frozen foods: ie rem, frozen pes Store upbord foods: tomto sue, rie, tin of sweetorn wshing-up liquid (pets) b bleh (toiletries) flour (household) d towel (home entertinment) 5 Mon Tues Wed Thurs Fri St Sun Spghetti bolognise Chiken sserole nd rie Fish nd hips Hm sld Lunh suggestions mentioned pizz / susges Lunh suggestions mentioned pizz / susges (Not disussed) English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

34 Answer key: Unit 7: Supporting the servie user with their ADLs 6 beef mine tins of tomto hiken fish lettue, uumber, tomtoes oleslw bred, bon, susges, frozen pizzs fizzy pop, milk, offee. Using publi trnsport b 6 d e f 5 trvel rd b need to th top it up d where n we In her bg. b Number 08. One week. d At the supermrket. 5 her trvel rd b swipe her trvel rd wth the sign d thnk the driver 6 b d Enourging independene (Smple nswers) Giving him options to hoose from, eliiting wht he wnts to et, involving him in the deision-mking proess, giving him hievble tsks to help prepre the mel b Converstion A: beef, rrots, turnips. Converstion B: beef, rrots, pes, swede She s busy nd doesn t hve muh time. B He doesn t like turnips. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

35 Answer key: Unit 7: Supporting the servie user with their ADLs Ann enourges independene she eliits Mtt s preferenes, gives hoies if neessry, nd doesn t mke the deisions for him. Tehnique Open questions (Questions tht enourge the servie user to give more informtion, not just Yes/No) Giving suggestions Expressions of prise nd enourgement Sounds Exmple Do you wnt ny other vegetbles? Wht do you need? Wht kind of met do you normlly use for your stew? OK, so you need beef nd? Wht else do you need? Do you wnt beef, hiken, pork? How bout turnips? Tht s right. Good. You re doing relly well, Mtt. Uh-huh? Mmmmm Medil fous: Angin b d e f g h i j build-up of plque nd oxygen to the hert musle hert ttk or stroke pin in the hest for few minutes physil tivity or stress nd widening the rteries hedhes, flushing nd dizziness minutes fter the seond dose don t respond to medition English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

36 Answer key: Unit 7: Supporting the servie user with their ADLs Visiting the GP b eye penlight (torh) is not pinful / open, look (I) b Keep (I) touh (Q) d long (Q) e looks, ll, infetion (E) 5 presription b eye drops five d bthe e flnnel f wrm g ouple Grmmr fous: Reported speeh b 6 d 5 e f She sid she hd sore throt. b She sid she didn t hve sore throt ny more. She sid she hd lso hd hedhe the dy before. d She sid she hdn t hd sore throt for long time. e She sid she ould feel shrp pin behind her eye. f The dotor sid it wouldn t hurt. 6 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

37 Answer key: Unit 7: Supporting the servie user with their ADLs 5 She sid she doesn t like the dentist. / She sid she didn t like the dentist. b He sid don t worry, he s not dentist. He sid he s going to len nd polish your teeth. / He sid he ws going to len nd polish your teeth. d He sid it wouldn t hurt. Study skills (): Listening nd note-tking (Smple nswers) ent, vobulry, speed, volume, the length of time you hve to listen, bkground noise, the topi, lk of visuls (slides) or fil expression (if unble to see the speker) Symbol Mening + plus, in ddition to & fg nd between = equls, is leds to, results in t beuse therefore 5 b 5 d 6 e 7 f g English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 7

38 Answer key: Unit 8: Sfegurding Unit 8: Sfegurding Types of buse finnil buse b psyhologil buse physil buse b d (Smple nswers) Institutionl buse: Poor re stndrds, rigid routines, lk of stff lerning, development nd support. Neglet: When rer doesn t t to provide bsi re to servie user (fluids, food, wrmth, omfort, medil ttention, hygiene) /5 sores round the genitl re, sexully trnsmitted infetions (STIs), pregnny (sexul buse) b unpid bills, empty food upbords, items missing from the home (finnil buse) broken bones, bruises, bites, burn mrks (physil buse) d bedsores, mlnutrition, dehydrtion, dirty lothing nd bedding (neglet) e nxiety, low self-esteem, lk of sleep (psyhologil buse) 6 In: bruising on upper rms, ut on bk of hed b Mrk: pressure sore on top bk of right leg, burn on right hnd 8 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

39 Answer key: Unit 8: Sfegurding 7 Bruising Cut Burn Pressure sore In b Mrk 8 b 5 d e 6 f Deling with dislosure All kinds of buse, inluding institutionl buse. F b T T d F e T Peddy is very quiet d Billy didn t follow Peddy fter the inident. Sexul buse b 5 d e 6 f 5 b 6 d 5 e f 7 g English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 9

40 Answer key: Unit 8: Sfegurding 6 I need your permission to report this to my senior mnger. 9 b d e f g b d b d b Do you wnt to tell me more? b I wnt to try to help you, Dvid, but you need to tell me extly wht hppened. I m frid I n t mke promises. d It s my job to report inidents like this to the mngement tem. (Smple nswer) Physil buse How does tht sound? 5 stole his money b not bdly ttk him gin d his mnger 6 Tke your time, Dvid. Go on. b I don t wnt you to worry, though; we will sort this out. Thnks for telling me. It ws the right thing to do. Medil fous: Dementi 0 b one million 800,000 d two-thirds e 65 Dementi is tegorised s set of symptoms tht re used by other diseses, eg Alzheimer s disese nd vsulr dementi. 0 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

41 Answer key: Unit 8: Sfegurding memory loss diffiulty with lnguge onfusion in unfmilir situtions depression hnges in personlity hlluintions neglet of their helth nd nutrition inontinene mobility issues with vsulr dementi: musle wekness, prlysis on one side of body F b T T d F There is no ure for dementi. d Relity orienttion therpy hs only little effet. Reporting n buse llegtion sexul dvne b ustion/llegtion inident form d sexul ssult 5 ustion/llegtion b llegtion/ustion sexul ssult d inident form English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

42 Answer key: Unit 8: Sfegurding 6 Lrge bruises Minor pressure sore 7 Physil buse (pressure sore, urine, windows open, bruises) nd emotionl neglet (untidy room, urtins open, urine) nd possible physil buse (bruising on rms) tht my or my not be intentionl. b The pressure sore is the result of not being turned s frequently s neessry. The bruising on the rms my be due to poor mnul hndling by stff. The untidy room nd open window nd urtins my be due to lk of stff to reple Rezur nd/or due to lk of time, inompetene or lk of trining for other stff members on how to re for Dnny. Use n pproprite soft tone of voie nd tell him tht everything will be OK. Smile t him nd ple ressuring hnd on his shoulder. Help him to wsh nd get dressed nd mybe go out for wlk, go for drink nd something to et. Spend some qulity one-to-one time with him. Clen nd tidy his room. Grmmr fous: Reltive luses (who, whih, tht) Sylvie, who usully res for me, is wy on holidy this week. b She took the medition tht/whih ws on the tble by mistke. Hve you tken ll the ntibiotis tht/whih your dotor presribed? d (No orretion neessry.) e I sometimes hve rers who ome from Polnd. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

43 Answer key: Unit 9: Chllenging situtions who b whih/tht whih d whih Report writing () tlktive b quiet ngry d ngry e sd f heerful Enourged b Prepred Chtted d tidied, lened e dispensed, signed f Reminded g Wrote h Informed Unit 9: Chllenging situtions In their shoes serious fmily illness b being overworked finnil worries d reltionship problems e rowded spes f deth of lose friend or reltive (Smple nswers) reeiving bd or worrying news reting to the behviour of others towrds you responding to something you hve herd, seen or red in the medi being in n environment you find frustrting or restriting being in n environment you find intensely irritting, eg somewhere noisy not hving informtion bout something, nd being frid s result being nxious bout forthoming event being unble to hieve the objetives whih you hve set yourself English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

44 Answer key: Unit 9: Chllenging situtions Reognising nd knowledging emotionl sttes depressed, disontented, down, miserble, sd, unhppy, upset, withdrwn b tired, wery, bored ngry, ross, furious, irritted, nnoyed depressed b tired ngry You sound sd. b You look very tired. You seem quite ngry. I hve lot on my plte. (busy) b My life is just flling prt. (depressed/sd) Everything s suh mess. (depressed/sd) Demonstrting empthy She should look for signs of depression, loneliness or self-neglet. husbnd b boring totlly unlike d n English e students You look, Wht s wrong b miss him lot to listen d Remind me e You must hve been Mry strts her question with Remind me, to show interest nd respet for the servie user. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

45 Answer key: Unit 9: Chllenging situtions F b F T d T George died of lung ner. b He died in hospie. 5 If you don t mind me sking, how did he die? b It must hve been hrd to wth him suffer. How re you feeling now? d Mybe someone n ome nd keep you ompny. 6 How would you feel bout tlking to someone bout your feelings? 8 Tht must be wful. / Tht must hve been wful. b You must be so proud of him. / You must hve been so proud of him. He must be in rel pin. / He must hve been in rel pin. d It must be hrd to wth him suffer. / It must hve been hrd to wth him suffer. 0 (Smple nswers) Tht/It must be very diffiult for you. b You sound very busy. You must be exhusted. You must be worried. Types of hllenging behviour Aggression towrds nother person: hitting, biting, pinhing, pushing, verbl buse Self-injury: biting, hed bnging, pinhing Destrution: throwing objets, drwing on wlls/books Other: roking, loud humming, tpping something on the tble English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

46 Answer key: Unit 9: Chllenging situtions Soil ttention b Tngibles Espe d Sensory S b SA E d T 5 Nme Wht does he/she do? Why? Khlid Roks in hir, hums loudly He s bored. b Rowen Wets himself He likes individul ttention from the teher. Crmell Hits nother hild She prefers to be lone. d Helen Throws dish t her teher She s hungry. De-eslting hllenging sitution (Smple nswers) Use the servie user s preferred nme (eg Mr Wright or Peter). Show interest in the servie user s onerns. Estblish eye ontt. Interrupt the servie user. Keep sfe distne from the servie user. Don t tlk to servie user from behind. Avoid wering jewellery. Apologise, if pproprite. Don t ollude with the servie user. Don t ttempt to physilly restrin servie user. Identify resons for the servie user s nger. f b d 5 e 6 It ould be ny of the resons so fr disussed: Soil ttention, Tngibles, Espe, Sensory. 6 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

47 Answer key: Unit 9: Chllenging situtions Wht does he do? Why? Reson for behviour (irle) Shouts t his rer, shows ggressive behviour to his rer nd pushes him wy Upset with his mother SA 5 bought the poliy on hllenging behviour b tries to lm Bl down d pologises to Tunde 6 Tunde uses steps,, nd 5. 7 Step : I n see you re ngry. Step : I wnt you to tell me wht the problem is without shouting or getting upset. Step : I know you do, but sometimes you buy so mny, you don t hve enough money for food. Step 5: But you know this behviour is totlly uneptble. If it hppens gin, I ll hve to report it to your se mnger. / More importntly, if this type of behviour ontinues, you ould lose the right to live in your flt. 9 (Smple nswers) A diry n help servie users identify wht triggers their nger. The diry ould inlude: wht hppened, the use, how he/she reted nd wht mde it better. If the servie user is willing to shre the informtion with the rer, the rer n work with him/her to find out the uses of the nger nd find effetive wys of mnging these feelings. Completing n ABC hrt Consequent events b Anteedent events An ABC hrt is used for reording ggressive behviour by servie users. English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 7

48 Answer key: Unit 9: Chllenging situtions member of the publi b hving drink nd sndwih offee spilt over the tble d esorted Youssef out of the fe e f lmed down tlked bout his behviour g hd spoiled his own dy. Amit took Youssef wy from the sitution (he took him outside), spoke lmly but firmly to him. He then enourged Youssef to tlk bout wht hd hppened nd why his behviour ws not pproprite. b It ws suessful in the min beuse Amit used n effetive de-eslting tehnique. However, mybe he should lso hve sked Youssef to pologise to the other ustomer. 5 (Smple nswer) ABC Chrt Nme: Bl Ptel Dte nd time of inident: /09/05 t 09:00 Desription of behviour: Bl shouted t me (Tunde), then put his fe in mine nd pushed me bkwrds. Anteedent events: Bl ws very ngry bout onverstion with his mother the previous dy bout DVDs. Bl likes to buy DVDs, even when he nnot fford them. When people tell him tht he should not buy DVDs, he gets very ngry. Consequent events: I (Tunde) told him tht his behviour ws uneptble nd risk to stff sfety. As result, his behviour ould be reported to his se mnger nd he ould lose the right to live in his supported living flt. Signture: TB 8 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

49 Answer key: Unit 9: Chllenging situtions Grmmr fous: Conditionls If you don t hve enough money, you hve to borrow from your mum, don t you? Sometimes you hve to listen to people, even if it s something you don t wnt to her. If it hppens gin, I ll hve to report it to your se mnger. If this type of behviour ontinues, you ould lose the right to live in your flt. If Youssef is ggressive to someone gin, sk him to pologise to the person immeditely. b Youssef often beomes ggressive, when he feels thretened. If Amit doesn t t quikly, Youssef will possibly use physil violene. d It s better if Amit voids tking Youssef to busy fes nd resturnts. e When Amit tlks to Youssef quietly nd lmly, he stops being ggressive. f If you need dvie on deling with hllenging behviour, spek to your supervisor. b If he gets ngry, just follow the six steps for de-eslting hllenging situtions. Well, if tht hppens, then you need to leve the room nd sk ollegue to help you. If his behviour doesn t improve, he my lose his ommodtion. d We n dvise you bout ourses tht re vilble, if you like. Medil fous: Autism Spetrum Disorder, inorret (It is more ommon in boys.) b orret orret d orret e orret English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 9

50 Answer key: Unit 0: Personl nd professionl development soil intertion b tone of voie fil expressions d routine nd solitude e f smell or olour bove-verge intelligene g obsessive interest h exeptionlly tlented Unit 0: Personl nd professionl development In their shoes A rer Doris: ring, ptient, enourging. Brin: honest, kind, good listener Desribing ttributes 5 b 7 8 d e f g 6 h unring, unsymptheti, unpprohble, unhppy, unkind, unfriendly, unstrutured dishonest, disorgnised, inflexible hve 50 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.

51 Answer key: Unit 0: Personl nd professionl development Tlking bout reer pthwys Ndi: Dn: ptient, flexible, dptble heerful, orgnised, open-minded, Ndi Creer pthwy: re ssistnt tem leder. Creer gol: mnger Dn Creer pthwy: support worker senior support worker Creer gol: soil worker b 5 7 d e f g 6 reer hnge b trnsferble skills redited d post e pprisl f supervisor (Smple nswer) Jkie possesses the bility to ommunite with young people, nd motivte nd enourge them to sueed in tsks. She hs ptiene nd understnding, time mngement nd orgnistionl skills. She is flexible Applying for job in soil re ndidte b pplition form person speifition e offer f DBS (Dislosure nd Brring g pnel interview Servie) hek d short list h referene 5 b 6 d e f English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07. 5

52 Answer key: Unit 0: Personl nd professionl development (Smple nswer) Experiene: tking re of elderly people through tking re of his elderly fther, ommuniting by telephone, good interpersonl skills, bility to prioritise worklod nd use inititive, good written nd spoken skills from his previous employment in ustomer servie. 5 honest nd ptient b n dvntge orgnistionl Answering typil interview questions b d (Smple nswers) Cn you desribe wht type of people or groups you might work with? Employers like to see tht you hve done your reserh nd know the tsks of re worker (in the UK) nd who they usully work with, eg soil workers, lening nd tering stff. b Cn you provide n exmple of how you ve ontributed to effetive tem working? Employers wnt to know tht you n work well in tem. You need to show your temwork skills nd demonstrte tht you n work with ollegues inluding mngers. If you hve ever supervised nother person, then tlk bout this in your interview. If you were delivering personl support to someone, how would you mintin their dignity nd show them respet? Here you n demonstrte your re skills. You need to give n exmple of n osion when you enourged someone to be independent, while offering them hoie nd being supportive. You should lso tlk bout the importne of using good ommunition skills in this sitution. d When going into someone s home, how would you know they re sfe nd helthy? If you felt onerned, wht would you do? For this question, the interviewer is inviting you to show tht you know how to hek tht servie user is in sfe environment. Explin tht you would hek the person hs food nd wter, len ple to sleep nd tht they look generlly red for. Point out tht you would lso tlk to the servie user to find out how they re. If you were worried bout the servie user, then you would need to report it to your mnger immeditely. 5 English for Helth nd Soil Cre Workers Pvilion Publishing nd Medi Ltd nd its liensors 07.