PATRON SERVICE GUIDELINES

Transcription

1 Irv Miller, President Kelly Ruggirell, Executive Directr Overture Overview Overture was created as an pprtunity fr exemplary Lng Beach Symphny Vlunteers t take mre f a leadership rle and expand their knwledge f Arts Management and Orchestra Operatins while being expsed t wrld-class symphnic music. OVERTURE CRITERIA Excellent Leadership skills Prfessinal and respnsible Served as a Lng Beach Symphny Vlunteer fr at least ne seasn Can cmmit t vlunteering fr at least 6 cncerts OVERTURE BENEFITS Valuable prfessinal experience fr a resume Dcumented and supervised Vlunteer Service Hurs 2 Cmplimentary cncert tickets fr all vlunteer service dates Letters f recmmendatin upn request OVERTURE GUIDELINES Overture members are Ambassadrs f the Lng Beach Symphny and are expected t be prfessinal, prmpt, curteus and helpful t everyne. Overture members are requested t cmmit t at least 6 f the Seasn Cncerts. There are 6 Classical cncerts in the Terrace Theater and 5 POPS! Cncerts in the Lng Beach Arena. Please indicate yur availability by cmpleting and returning the attached frm r cmplete it n the website under the Educatin tab. The week prir t each cncert, yu will be sent a reminder t re-cnfirm yur availability alng with the cncert details and schedule. If yu will be late r have t cancel n the day f service fr any reasn please call Issy Rberts, Manager f Operatins & Educatin n her cell phne at (805) Issy Rberts, Manager f Operatins and Educatin (562) ext. 228 r irberts@lngbeachsymphny.rg PATRON SERVICE GUIDELINES

2 S = SMILE E = EYE CONTACT R = RESPECT V = VALUE THE PATRON S EXPERIENCE I = INITIATE CONTACT: ASK, MAY I HELP YOU? C = CREATE SERVICE SOLUTIONS E = END WITH A THANK YOU! CLASSICAL CONCERT PROCEDURES Arrive n time and prperly attired, be sure t pay clse attentin t the Usher briefing. Familiarize yurself with the area that yu are assigned t and the Huse Ushers that are wrking near yu. Knw where the restrms, elevatrs, bx ffice and cncessin stands are lcated. Smile and greet patrns with a friendly Gd evening, r Welcme t the Symphny If yu have a patrn with a ticket r seating issue, please refer them t a LBS Huse Manager, Huse Ushers r direct them t the Patrn Services table in the middle f the lbby. If a patrn needs any kind f physical assistance, find a Huse Manager r Huse Usher t help them. DO NOT tuch them. If there is an emergency in yur sectin, ntify a Huse Manager, Huse Usher r any Lng Beach Symphny staff immediately. CLASSICAL CONCERT SCHEDULE 5:00 pm Overture members call time 5:30 pm Overture members attend Frnt f Huse Orientatin 5:45 pm High Schl Vlunteers call time 6:00 pm An Overture member gives the Orientatin fr the High Schl Vlunteers 6:30 pm Lbby drs pen 6:58 pm After the secnd set f chimes, clse all hall drs except #1 and #7 7:00 pm Pre-Cncert Talk begins. Clse hall drs #1 and #7 Late entry fr Pre-Cncert Talk is kay in rchestra sectin nly 7:30 pm Pre-Cncert Talk ends Open all hall drs 8:00 pm Cncert 8:30 pm Excused, invited t stay fr the remainder f the cncert 10:00 pm Apprximate cncert end time PROFESSIONAL ATTIRE Black pants r black skirt (Skirts shuld n shrter than 2 abve the knee) Black r white shirt (Bys shuld wear cllared shirts. Girls shuld have cvered shulders) Nice, cmfrtable, black shes with black scks r nylns/leggings (N sneakers) Prepare yur clthing by ensuring it s clean, pressed and withut hles r unraveled seams Wear an accurate watch if pssible DUTIES

3 Upn arrival at 5pm, check in with the Operatins and Educatin Manager Take flwers frm the lading dck t lbby Place signs accrding t diagram prvided by Frnt f Huse Manager Bring prgram bks frm backstage ut t Terrace Lbby Cmplete any prgram stuffing if requested Familiarize yurself with the theatre, lcate restrms (including disabled restrms), telephnes, Assistive Listening Devices, exits, bx ffice, patrn services table, cncessins, etc. Infrm Frnt f Huse Manager f any issues that may need attentin befre pening drs lighting, faulty seats, lst and fund, etc. Cnfirm that n bxes r persnal articles are left in public areas ORIENTATION The Huse Manager leads an rientatin prir t each Classical Cncert fr Overture and Huse Ushers This rientatin includes infrmatin abut the cncert, timings, and late-seating instructins One member f Overture will summarize the rientatin fr the ther High Schl Vlunteers Anther Overture member will distribute cmplimentary tickets and cllect stubs After the rientatin, Overture Members assign High Schl Vlunteers t their lcatin in the hall OPENING THE LOBBY At 6:30pm the lbby shuld be in readiness fr the patrns, the Huse Manager will give the cue t pen drs Remember: First impressins are lasting impressins. Please make eye-cntact, smile and say Gd evening At 6:45pm, the Orchestra level seating is available fr the Pre-Cncert Talk. Overture members will assist the Huse Ushers in pening bth sets f drs at each f the Orchestra level entrances. Fr the pre-cncert talk, patrns all allwed t sit in any seat f the rchestra sectin. Actively stand at the drs t the hall, smiling and ready t greet all incming patrns After the secnd set f chimes at 6:55pm, please assist the Huse Ushers in clsing all drs (inner & uter) except fr the last uter set twards the back f the theater (Drs 1 & 7). Pre-Cncert Talk will begin but late arriving patrns may still enter thrugh the last uter set f drs During the Pre-Cncert Talk, patrns may sit in the rchestra sectin nly. Patrns waiting t be seated fr the cncert in the Lge r Balcny can wait in the Lge r Balcny lbbies until 7:30pm when regular seating begins At the end f the Pre-Cncert Talk, Huse Ushers and Overture members shuld pen all the hall drs n all levels PATRON SEATING Unless therwise nted, all cncerts are ticketed with reserved seating Actively meet the patrns and ask them if they need assistance finding their seat If they need help, read their tickets ut lud befre escrting them t their seat Quickly return t the entrance area and lk fr the next patrn t arrive If a seating prblem ccurs remain calm and helpful and d ne f the fllwing: Cntact a Huse Manager r Huse Usher Refer the patrn(s) t the Patrn Services table in the center f the lbby Fd and beverages are nt allwed in the perfrmance hall. Plitely ask patrns t dispse f fd and beverage prir t entering the perfrmance hall Ntificatin Chimes

4 There are 3 sets f chimes sund in the lbby befre the cncert ntifying patrns the cncert will sn begin: 15, 10 and 5 minutes prir t the cncert start time After the secnd set f chimes, at 10 minutes t curtain, please infrm patrns that the cncert is abut t begin and guide them thrugh the drs t their seats D the same at the 5 minute chimes As sn as the Cncertmaster enters t tune, all drs shuld be clsed After assisting the Huse Ushers in clsing the Theater drs, please g t yur seats and enjy the cncert, at the intermissin check with the Manager f Operatins and Educatin t see if yu are needed. POPS! CONCERTS PROCEDURES POPS! Cncert SCHEDULE 9:00 am Overture members call time 9-10:30am Assist in dressing the Huse 10:30am Break 10:45-12:00pm Assist is dressing the Huse 12:00 pm Overture members are released by Prductin Assistant 6:30 pm Lbby drs pen fr picnicking 8:00 pm Cncert 10:00 pm Apprximate cncert end time GUIDELINES If yu will be late r have t cancel n the day f service fr any reasn, please call Issy Rberts, Manager f Operatins and Educatin n her cell phne (805) Dress cmfrtably with cmfrtable shes, yu will be n yur feet and mving arund Enter the Arena thrugh the Lading Dck by using the Service Rad ff f East Shreline Drive next t Rainbw Lagn Upn arrival at 9am, sign in with the Prductin Assistant, Kristina Raksh, at the frnt f the stage DUTIES Place table clths evenly n crrect tables using the table chart Place table rings and numbers n crrect tables using the seating chart Place 10 water bttles n each table in a star pattern (refer t example tables) Ensure that the table numbers are visible and can be seen frm the entrance side f the Arena Place 5 prgrams between water bttles n each table Cunt chairs and check fr any special seating needs in yur sectin LBSO staff will have a list f tables with special requirements Duble check yu tables fr accuracy and cleanliness Cnfirm that n bxes r persnal articles are left in public areas The Prductin Assistant will excuse yu and have yu sign ut If yu wuld like t return fr the cncert, submit yur name t the Prductin Assistant t be included n the reservatin list, yur tw cmplimentary tickets will be held at will call fr the evening perfrmance! The Lng Beach Symphny sincerely thanks yu fr yur service; we culd nt successfully prduce ur cncerts withut the help f Vlunteers like yu!

5 Overture Members f the Lng Beach Symphny Please mark all the cncerts fr which yu are available. Opening Night! Classical I Saturday, Octber 10, 2015 Edwin Outwater, cnductr and Rger Wilkie, vilin Pps I - Saturday, Octber 17, 2015 Benjamin Rus, cnductr and Lng Beach Camerata Singers Classical II Saturday, Nvember 14, 2015 Edward Cumming, cnductr and Heather Clark, flute Pps II - Saturday, December 19, 2015 Damn Guptn, cnductr and Byrn Stripling Tri Classical III Saturday, February 6, 2016 Benjamin Wallfisch, cnductr and Cécilia Tsan, cell Pps III Saturday, February 20, 2016 David Benit, cnductr and Oleta Adams, pian and vcals Classical IV Saturday, March 5, 2016 Gemma New, cnductr and Elissa Jhnstn, spran Pps IV - Saturday, March 19, 2016 Sean O Lughlin, cnductr and Mlly Ringwald, vcals Classical V Saturday, April 30, 2016 Lucas Richman, cnductr and Marcia Dickstein, harp Pps V - Saturday, May 14, 2016 Matt Catingub, cnductr and HAPA Classical VI Saturday June 4, 2016 Eckart Preu, cnductr and Natasha Paremski, pian I acknwledge that I have read and understd the Overture Overview and I agree t fllw the guidelines and prcedures. Vlunteer Signature Date Vlunteer Name (printed)

6 Overture Members f the Lng Beach Symphny CONTACT INFORMATION FIRST NAME: LAST NAME: HIGH SCHOOL: GRADE: STREET ADDRESS: CITY, STATE & ZIP HOME PHONE: ( ) CELL PHONE: ( ) PARENT/GUARDIAN S NAME: PARENT/GUARDIAN S CELL PHONE: ( ) EMERGENCY CONTACT: RELATIONSHIP (OTHER THAN ABOVE) EMERGENCY CONTACT NUMBER: ( )